Jobs in the United States

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Added 1 min ago
Technical Training Specialist
ProSidian Consulting, LLC
Richland, WA
…instruction, training materials, technical briefings, and transfer of engineering standards knowledge. This professional must demonstrate capabilities in training, learning, and…
Added 1 min ago
Senior Construction Cost Estimator
ProSidian Consulting, LLC
Brookhaven, NY
…Management | Compliance | Business Process | IT Effectiveness | Engineering | Environmental | Sustainability | Human Capital. We help forward-thinking clients solve problems and improve…
Added 13 mins ago
Software Development Engineer, Amazon Customer Service
Amazon.com Services LLC
Seattle, WA
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build…
Added 15 mins ago
J
Senior Customer Success Manager
Jobgether
Remote, United States
- $84,000 to $115,500 USD / year
…customer objectives, and proactively resolve potential roadblocks. Lead seamless transitions from implementation to ongoing customer success at…
Added 21 mins ago
KC
Software Technology Specialist
KLA Corporation
Richardson, TX
- $149,000 to $253,300 USD / year
Experience developing software for semiconductors, industrial automation, instrumentation, manufacturing, or other complex engineering domains.
Added 26 mins ago
Enterprise Architect
InterImage
Huntsville, AL
Ensure architectural consistency across engineering, infrastructure, software development, cybersecurity, and operations teams.
Added 26 mins ago
Application Development Technical Lead
InterImage
Huntsville
InterImage supports U.S. government and national security programs through software engineering, AI/ML, cybersecurity, and mission-focused systems development. Our teams build and sustain…
Added 26 mins ago
Software Engineer 3 - I
InterImage
Annapolis Junction, MD
8. Serve as team lead at the level appropriate to the software development process being used on any particular project
Added 26 mins ago
Enterprise Architect (Mid Level)
InterImage
Huntsville, AL
Ensure architectural consistency across engineering, infrastructure, software development, cybersecurity, and operations teams.
Added 26 mins ago
Software Engineer 3 - II
InterImage
Annapolis Junction, MD
8. Serve as team lead at the level appropriate to the software development process being used on any particular project
Added 26 mins ago
Software Engineer 3 - III
InterImage
Annapolis Junction, MD
8. Serve as team lead at the level appropriate to the software development process being used on any particular project
Added 26 mins ago
Software Engineer 3 - IV
InterImage
Annapolis Junction, MD
8. Serve as team lead at the level appropriate to the software development process being used on any particular project
Added 36 mins ago
Principal, Business Systems Analysis
Alcon Vision, LLC. Company
Houston, TX
…business functions and IT, translating manufacturing, quality, engineering, supply chain, and operational needs into scalable, secure, compliant, and supportable technology…
Added 45 mins ago
Senior Director, Engineering - ICM
Jobgether
Remote, United States
As Senior Director of Engineering for Incentive Compensation Management (ICM), you will lead the engineering organization responsible for developing and scaling a mission-critical…
Added 52 mins ago
Process Engineer - Cold End
Saint-Gobain
KANSAS CITY, KS
…effective communication. The role also involves training and development and addressing issues that may impact labor…
Added 52 mins ago
Process Engineer - Hot End
Saint-Gobain
KANSAS CITY, KS
…effective communication. The role also involves training and development and addressing issues that may impact labor…
Added 1 hour ago
O
Lead Principal Core Infrastructure Engineer
Oracle
Nashville, TN
- $146,300 to $306,400 USD / year
Optimize and improve the software development process in the organization to improve developer efficiency.
Added 1 hour ago
KC
Optical Engineer
KLA Corporation
Milpitas, CA
- $117,800 to $200,300 USD / year
KLA is looking for an optical engineer based in Milpitas to be part of the INSIGHT engineering development team. The engineering team’s responsibility is to design, prototype, and test new…
Added 1 hour ago
Project Manager
InSite Engineering
Wall Township, NJ
InSite Engineering is a multidisciplinary consulting firm providing civil engineering, surveying, planning, environmental permitting, and landscape architecture services throughout New…
Added 1 hour ago
Project Manager
InSite Engineering
Allendale, NJ
InSite Engineering is a multidisciplinary consulting firm providing civil engineering, surveying, planning, environmental permitting, and landscape architecture services throughout New…
Added 1 hour ago
Project Manager
InSite Engineering
Stafford Township, NJ
InSite Engineering is a multidisciplinary consulting firm providing civil engineering, surveying, planning, environmental permitting, and landscape architecture services throughout New…
Added 1 hour ago
3rd shift Team Leader- Injector
ASTEMO INDIANA, INC.
Greenfield, IN
…direction and guidance of the Supervisor, this position will lead and direct line employees daily assignments, operate production equipment to meet manufacturing targets for safety,…
Added 1 hour ago
Leader, Business Product Management
Cisco Systems, Inc.
San Jose, CA · RTP, NC
The Buying Programs & Public Cloud Marketplace (PCM) Product Management team, within Commerce Product Management & Engineering (CPM&E), defines and scales the commercial platforms and…
Added 1 hour ago
J
Agentic-First Software Engineer (Miami)
Jiffy
Miami, FL
- $150,000 to $265,000 USD / year
Jiffy.com is seeking Agentic-First Software Engineers (Snr/Staff/Principal) with deep hands-on experience orchestrating AI coding agents to ship production software at pace. Reporting…
Added 1 hour ago
J
Agentic-First Software Engineer (Relocate to Miami)
Jiffy
Austin, TX
- $150,000 to $265,000 USD / year
Jiffy.com is seeking Agentic-First Software Engineers (Snr/Staff/Principal) with deep hands-on experience orchestrating AI coding agents to ship production software at pace. Reporting…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Lead a team of SDEs that create and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Grow existing talent and hire new talent to quickly scale the platform to accelerate defect elimination across Amazon.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of engineering team management experience
8+ years of leading the definition and development of multi tier web services experience
1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience
1+ years of developing large-scale, multi-tiered distributed software systems using Java, C#, or C++ experience
5+ years of Software Engineer, Software Developer, or related occupational experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
Experience partnering with product or program management teams Preferred qualifications
Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
1+ years of developing large-scale, multi-tiered distributed software systems using service-oriented architecture experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 184,900.00 - 250,200.00 USD annually

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More about this job

Skills

Software development
Customer service
Customer experience
Prioritization
Leadership
Project management
Oracle Java
C#
C++
Computer science
Program management
Recruitment
Coaching
Mental health

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