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Added 2 mins ago
J
Staff Software Engineer, AI Developer Productivity
Jobgether
Remote, United States
- $218,025 to $256,500 USD / year
…and next steps. Our partner is looking for a Staff Software Engineer, AI Developer Productivity based in the United…
Added 42 mins ago
Staff Software Engineer, Mobile and On-Device Agentic AI, XR
Google
San Jose, CA · San Francisco, CA
5 years of experience with software engineering and large-scale or mobile/embedded ML/AI system architecture and development in C++, Kotlin/Java, Swift/Objective-C, or Python.
Added 42 mins ago
Senior Security Engineer, Google Public Sector, Offensive Agentic Development
Google
Washington, DC · Reston, VA
8 years of experience in scripting and software development (e.g., Python, Go, C#, Java).
Added 1 hour ago
Software Engineer- Intern
Lockheed Martin
Uniondale, NY
Added 1 hour ago
Manager, Forward Deployed Engineer
KPMG LLP
ROCHESTER, NY
…team.KPMG is currently seeking a Manager, Forward Deployed Engineer to join our Clients, Technology & Innovation (CT&I) organization.Responsibilities: * Own end-to-end solution architecture…
Added 1 hour ago
Lead Engineer-QA
Insight Global
New York, NY
As Lead Engineer, Quality Assurance, you will own quality across the full BIDS platform: the BIDS Trader workstation, the core matching engine and the back-end services behind it, and the…
Added 1 hour ago
Cyber Security Engineer
Chobani LLC
NEW YORK, NY
SummaryWe're seeking a Cyber Security Engineer with strong expertise in both application security architecture and cybersecurity tooling implementation. This role bridges hands-on technical…
Added 1 hour ago
Software Engineer
NBC Universal
New York, NY
Proficiency with languages such as Java, Go, Python, JavaScript
Added 1 hour ago
Contractor05
Mphasis Corporation
NEW YORK, NY
Added 1 hour ago
Backend Software Engineer Defense
Palantir Technologies
NEW YORK, NY
…experienceTechnologies We Use * Different backend languages, including Java, Rust, Python and Go * Distributed systems technologies such as Kafka,…
Added 1 hour ago
NU
NBC News Group Technology Internships – Summer 2027
NBC Universal
New York, NY
- $30 to $40 USD / hour
Added 1 hour ago
DevOps Engineer
Genesis10
NEW YORK, NY
Genesis10 is seeking a DevOps Engineer for a contract position with a financial services client located in New York, NY. This is a hybrid position and requires being onsite 3 days per…
Added 1 hour ago
NU
Software Engineering Internships – Summer 2027
NBC Universal
New York, NY
- $30 to $40 USD / hour
NBC News Digital, Software Engineering: As a Software Engineer Intern, you will partner with the Product, Operations, Design, and Editorial teams to bring NBC News Digital content to life.…
Added 1 hour ago
Staff Software Engineer, DeepMind
DeepMind
Mountain View, CA · New York, NY
5 years of experience coding in one or more general purpose languages (e.g., Python, Java, C or C++).
Added 1 hour ago
Software Engineer AFRL
Whitespace
Remote, United States
Write well designed, testable, and efficient code in various languages, primarily Java.
Added 1 hour ago
Software Engineer AFRL
Whitespace
Remote, United States
Write well designed, testable, and efficient code in various languages, primarily Java.
Added 1 hour ago
Software Engineer AFRL
Whitespace
Remote, United States
Write well designed, testable, and efficient code in various languages, primarily Java.
Added 1 hour ago
Software Engineer Dev
Whitespace
Remote, United States
GeoDelphi, Inc. dba Whitespace is seeking a dynamic and innovative Software Engineer to build cutting-edge solutions within our Iris platform. You’ll be essential to the digital offering…
Added 1 hour ago
Software Engineer Dev
Whitespace
Remote, United States
GeoDelphi, Inc. dba Whitespace is seeking a dynamic and innovative Software Engineer to build cutting-edge solutions within our Iris platform. You’ll be essential to the digital offering…
Added 1 hour ago
Software Engineer Dev
Whitespace
Remote, United States
GeoDelphi, Inc. dba Whitespace is seeking a dynamic and innovative Software Engineer to build cutting-edge solutions within our Iris platform. You’ll be essential to the digital offering…
Added 1 hour ago
Software Engineer Dev
Whitespace
Remote, United States
GeoDelphi, Inc. dba Whitespace is seeking a dynamic and innovative Software Engineer to build cutting-edge solutions within our Iris platform. You’ll be essential to the digital offering…
Added 2 hours ago
Senior Software Engineer - Front End Developer
RTX
United States
Applied Signal Technology (AST) is seeking a Senior Software Engineer with specialization in front-end development who strives for excellence and has passion to be part of a team that…
Added 2 hours ago
Software Development Engineer, Amazon Customer Service
Amazon.com Services LLC
Seattle, WA
- 1+ years of developing large-scale, multi-tiered distributed software systems using Java, C#, or C++ experience
Added 2 hours ago
Software Development Engineer, ML Symphony, ML-Symphony
Amazon Data Services, Inc.
Santa Clara, CA
In this role, you will be part of a two-pizza team in an org of 100+ engineers. As a software development engineer, you will:
Added 2 hours ago
Engineer III, Cloud SDET - Endpoint (Hybrid, Sunnyvale)
CrowdStrike, Inc.
Sunnyvale, CA
CrowdStrike is looking for a Senior Software Development Engineer in Test (SDET) to join our growing Endpoint Protection Product (EPP) Cloud team, supporting our Falcon Prevent solution.…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Lead a team of SDEs that create and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Grow existing talent and hire new talent to quickly scale the platform to accelerate defect elimination across Amazon.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of engineering team management experience
8+ years of leading the definition and development of multi tier web services experience
1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience
1+ years of developing large-scale, multi-tiered distributed software systems using Java, C#, or C++ experience
5+ years of Software Engineer, Software Developer, or related occupational experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
Experience partnering with product or program management teams Preferred qualifications
Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
1+ years of developing large-scale, multi-tiered distributed software systems using service-oriented architecture experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 184,900.00 - 250,200.00 USD annually

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More about this job

Skills

Software development
Customer service
Customer experience
Prioritization
Leadership
Project management
Oracle Java
C#
C++
Computer science
Program management
Recruitment
Coaching
Mental health

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