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Added 14 mins ago
Software Development Engineer, Amazon Customer Service
Amazon.com Services LLC
Seattle, WA
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build…
Added 14 mins ago
Software Development Engineer, ML Symphony, ML-Symphony
Amazon Data Services, Inc.
Santa Clara, CA
…people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles.…
Added 27 mins ago
Software Engineer 3 - I
InterImage
Annapolis Junction, MD
The Software Engineer develops, maintains, and enhances complex and diverse software systems (e.g., processing-intensive analytics, novel algorithm development, manipulation of extremely…
Added 27 mins ago
Software Engineer 3 - II
InterImage
Annapolis Junction, MD
The Software Engineer develops, maintains, and enhances complex and diverse software systems (e.g., processing-intensive analytics, novel algorithm development, manipulation of extremely…
Added 27 mins ago
Software Engineer 3 - III
InterImage
Annapolis Junction, MD
The Software Engineer develops, maintains, and enhances complex and diverse software systems (e.g., processing-intensive analytics, novel algorithm development, manipulation of extremely…
Added 27 mins ago
Cloud Software Engineer 3 - I
InterImage
Fort Meade, MD
The Cloud Software Engineer develops, maintains, and enhances complex and diverse Big-Data Cloud systems based upon documented requirements. Directly contributes to all stages of back-end…
Added 27 mins ago
Cloud Software Engineer 3 - II
InterImage
Fort Meade, MD
The Cloud Software Engineer develops, maintains, and enhances complex and diverse Big-Data Cloud systems based upon documented requirements. Directly contributes to all stages of back-end…
Added 27 mins ago
Cloud Software Engineer 3 - III
InterImage
Fort Meade, MD
The Cloud Software Engineer develops, maintains, and enhances complex and diverse Big-Data Cloud systems based upon documented requirements. Directly contributes to all stages of back-end…
Added 27 mins ago
Software Engineer 3 - IV
InterImage
Annapolis Junction, MD
The Software Engineer develops, maintains, and enhances complex and diverse software systems (e.g., processing-intensive analytics, novel algorithm development, manipulation of extremely…
Added 27 mins ago
Firmware-Savvy CNO Developer
InterImage
Fort Meade, MD
We are seeking a Firmware/Hardware Engineer to support the development, analysis, and enhancement of embedded systems and low-level software across a variety of platforms. This role sits at…
Added 1 hour ago
O
Lead Principal Core Infrastructure Engineer
Oracle
Nashville, TN
- $146,300 to $306,400 USD / year
…this effort by creating a GPU focused cloud with the latest hardware providing the best performance, efficiency, reliability, and scalability. This is your chance to be part of the AI…
Added 1 hour ago
KC
Optical Engineer
KLA Corporation
Milpitas, CA
- $117,800 to $200,300 USD / year
KLA is looking for an optical engineer based in Milpitas to be part of the INSIGHT engineering development team. The engineering team’s responsibility is to design, prototype, and test new…
Added 1 hour ago
I
Sr Test Engineer (Time and Frequency)
Infleqtion
Louisville, CO
- $106,000 to $141,000 USD / year
We are seeking a Senior Test Engineer to support the development and validation of an atomic clock product pilot line. This individual will join the New Product Introduction Team and work…
Added 1 hour ago
I
Quantum Software Engineer (Compiler)
Infleqtion
Remote, United States
- $145,000 to $170,000 USD / year
This Quantum Software Engineer role will join the Compiler Team within Infleqtion’s Quantum Software organization. This role will be responsible for designing, building, and maintaining…
Added 1 hour ago
I
Quantum Software Engineer - Compiler & Control Systems
Infleqtion
Remote, United States
- $145,000 to $170,000 USD / year
This Quantum Software Engineer role will join the Compiler Team within Infleqtion’s Quantum Software organization. The role will design, build, and maintain quantum compilation software,…
Added 1 hour ago
I
Quantum Integrations Engineer
Infleqtion
Remote, United States
- $145,000 to $170,000 USD / year
We are seeking a Quantum Integrations Engineer with expertise in distributed and cloud software systems and technical integrations and an enthusiasm for quantum software development.
Added 1 hour ago
I
Quantum Integrations Engineer
Infleqtion
Remote, United States
- $145,000 to $170,000 USD / year
We are seeking a Quantum Integrations Engineer with expertise in distributed and cloud software systems and technical integrations and an enthusiasm for quantum software development.
Added 1 hour ago
I
Staff Thermal Engineer - Space Payload Design, Analysis and Modeling
Infleqtion
Remote, United States
- $153,000 to $203,000 USD / year
Serve as a hands-on engineer with experience building both EDU and flight hardware
Added 1 hour ago
Senior Embedded Systems Engineer (Quantum Computing)
Infleqtion
Remote, United States
Expertise in working with industry standard hardware descriptive languages (Verilog, System Verilog, or VHDL)
Added 1 hour ago
Senior Embedded Systems Engineer (Quantum Computing)
Infleqtion
Remote, United States
Expertise in working with industry standard hardware descriptive languages (Verilog, System Verilog, or VHDL)
Added 1 hour ago
Senior Embedded Systems Engineer (Quantum Computing)
Infleqtion
Remote, United States
Expertise in working with industry standard hardware descriptive languages (Verilog, System Verilog, or VHDL)
Added 1 hour ago
Senior Embedded Systems Engineer (Quantum Computing)
Infleqtion
Remote, United States
Expertise in working with industry standard hardware descriptive languages (Verilog, System Verilog, or VHDL)
Added 1 hour ago
I
Staff Mechanical Engineer (QSS)
Infleqtion
Louisville, CO
- $175,000 to $200,000 USD / year
Infleqtion is seeking a system-level mechanical engineer to design the infrastructure, mounting, and environmental-survivability architecture that allows our Quantum Gravity Gradiometer…
Added 1 hour ago
I
Senior Software Engineer (QRF)
Infleqtion
Louisville, CO
- $160,000 to $185,000 USD / year
We are seeking a Senior Software Engineer to lead the development and productization of our software systems that interface with cutting-edge quantum and embedded hardware. This role…
Added 1 hour ago
Senior Software Engineer (Quantum Computing)
Infleqtion
Remote, United States
…others who do. You will work directly alongside physicists and hardware engineers, converting complex scientific requirements into software that controls real quantum machines. If you are…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Lead a team of SDEs that create and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Grow existing talent and hire new talent to quickly scale the platform to accelerate defect elimination across Amazon.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of engineering team management experience
8+ years of leading the definition and development of multi tier web services experience
1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience
1+ years of developing large-scale, multi-tiered distributed software systems using Java, C#, or C++ experience
5+ years of Software Engineer, Software Developer, or related occupational experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
Experience partnering with product or program management teams Preferred qualifications
Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
1+ years of developing large-scale, multi-tiered distributed software systems using service-oriented architecture experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 184,900.00 - 250,200.00 USD annually

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More about this job

Skills

Software development
Customer service
Customer experience
Prioritization
Leadership
Project management
Oracle Java
C#
C++
Computer science
Program management
Recruitment
Coaching
Mental health

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