Jobs in the United States

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Added 1 hour ago
Solution Design Controls Engineer
Dematic Corp
PITTSFORD, NY
Dematic is hiring a Solution Design Controls Engineer that understands convey/sort applications among portfolio customers to join our Customer Service Solution Development team in…
Added 1 hour ago
Field Engineer
IS International Services
Alpharetta, GA
…throughout North America. Strong technical troubleshooting, customer service, and cross-functional collaboration in demanding critical infrastructure…
Added 1 hour ago
Electrical Sales Representative
Talnt
Pompano Beach · Pompano Beach, FL
Build and maintain long-term customer relationships through regular account visits, technical consultations, product recommendations, and responsive service.
Added 2 hours ago
Software Development Engineer, Amazon Customer Service
Amazon.com Services LLC
Seattle, WA
…to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering…
Added 3 hours ago
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Lead Principal Core Infrastructure Engineer
Oracle
Nashville, TN
- $146,300 to $306,400 USD / year
…plane platforms. Engineers and oversees fault‑tolerant, in‑service‑upgradable designs; optimizes resilience mechanisms (load‑shedding, throttling, rate‑limiting); and sets SLO‑aligned…
Added 6 hours ago
Engineer I
BrandSafway
Canton, MA
We are looking for an Engineer I. The Engineer I drives innovation, takes part in technical projects, and collaborates closely with colleagues in the Engineering department.
Added 6 hours ago
Principal, Software Engineer - Enterprise Automation Frameworks & Support
Humana
Boston, MA
…scalable, high-quality software solutions. The Principal Software Engineer drives engineering standards, promotes reusable platforms and frameworks, and partners across the enterprise to…
Added 6 hours ago
A
Senior Mechanical Engineer, Data Centers - Remote (U.S.)
AECOM
Remote, United States
- $170,000 to $200,000 USD / year
AECOM is seeking to hire a highly skilled Senior Mechanical Engineer for the Data Center and Mission Critical team for our east region. The ideal candidate for this position should be…
Added 6 hours ago
A
Senior Mechanical Engineer, Data Centers - Remote (U.S.)
AECOM
Remote, United States
- $170,000 to $200,000 USD / year
AECOM is seeking to hire a highly skilled Senior Mechanical Engineer for the Data Center and Mission Critical team for our east region. The ideal candidate for this position should be…
Added 6 hours ago
A
Senior Mechanical Engineer, Data Centers - Remote (U.S.)
AECOM
Remote, United States
- $170,000 to $200,000 USD / year
AECOM is seeking to hire a highly skilled Senior Mechanical Engineer for the Data Center and Mission Critical team for our east region. The ideal candidate for this position should be…
Added 6 hours ago
A
Senior Mechanical Engineer, Data Centers - Remote (U.S.)
AECOM
Remote, United States
- $170,000 to $200,000 USD / year
AECOM is seeking to hire a highly skilled Senior Mechanical Engineer for the Data Center and Mission Critical team for our east region. The ideal candidate for this position should be…
Added 9 hours ago
O
Lead Principal Core Infrastructure Engineer
Oracle
Nashville, TN
- $146,300 to $306,400 USD / year
…plane platforms. Engineers and oversees fault‑tolerant, in‑service‑upgradable designs; optimizes resilience mechanisms (load‑shedding, throttling, rate‑limiting); and sets SLO‑aligned…
Added 9 hours ago
O
Lead Principal Network Developer - Internet Edge
Oracle
Seattle, WA · Reston, VA · Redwood City, CA · Santa Clara, CA · Nashville, TN
- $126,200 to $264,100 USD / year
Lead Principal Network Engineer - Internet Edge
Added 9 hours ago
Sr. Software Engineer - IT Software Engineering
Elastic
United States
We're a team of builders, and this is a hands-on, 100% individual contributor role. Every engineer here owns their work end to end: shaping the problem, designing the system, shipping it,…
Added 9 hours ago
Indigo Technical Field Service Product Specialist
HP
Remote, United States
As an HP Indigo Field Service Technical Product Specialist, you will serve as a senior technical expert supporting HP Indigo digital press customers across the assigned region. This role is…
Added 9 hours ago
Manager, DevOps Enterprise Architect
Amyris, Inc.
Remote, United States
Education: Bachelor’s degree or higher in Computer Science, Information Technology, or a related field, or equivalent practical experience; relevant cloud certifications (e.g., Google…
Added 9 hours ago
Product Support Engineer
Lam Research
Phoenix
As a Regional Product Support Engineer at Lam, you’re the backbone of technical support for field engineers, technicians, and product support personnel in the region. This role will support…
Added 9 hours ago
Business Intelligence Engineer, Prime Video Partner Experience & Supply Chain Analytics
Amazon.com Services LLC
Culver City, CA · Seattle, WA
Join Prime Video's Partner Experience & Supply Chain team as a Business Intelligence Engineer and become the data expert who transforms how we work with our content partners and optimize…
Added 10 hours ago
AI & Cloud Integration Engineer
Ericsson
Plano
Join Ericsson as an AI & Cloud Integration Engineer and take a meaningful step forward in your engineering career. In this role, you will solve real customer challenges spanning networks,…
Added 10 hours ago
Early Career Professional: Services Sales Support Specialist
Ericsson
Plano
…colleagues in sales, solution design, commercial management, and service delivery, you’ll build hands-on knowledge of how customer ideas become proposals and services - and develop skills…
Added 11 hours ago
O
Lead Principal Data Systems Software Engineer
Oracle
Redwood City, CA
- $122,800 to $306,400 USD / year
…machine learning to differentiate value and reduce latency. Sets service-level objectives and enforces them via testing and observability. Leads post-release analyses to connect features to…
Added 11 hours ago
H
Senior Delivery Lead, Design Research & Strategy
Highland
Remote, United States
- $145,000 to $165,000 USD / year
Highland assembles lean, focused teams to research & set strategy, design solutions, and engineer products that deliver clear value for our clients and their customers. Increasingly, we…
Added 11 hours ago
O
Lead Principal Systems Software Engineer
Oracle
United States
- $146,300 to $306,400 USD / year
…environments, and guide engineering practices that improve service reliability and developer…
Added 12 hours ago
Partner Solutions Architect
Elastic
Austin, TX
Target or progress toward achieving the Elastic Certified Engineer (ECE) certification and a foundational Cloud Service Provider (CSP) certification within your first year.
Added 12 hours ago
THIS POSTING IS INTENDED FOR THOSE REGISTERED TO ATTEND THE WE26 CONFERENCE, Nov 5-7th in Boston, MA
Medtronic
Fort Worth, TX
For Engineer I opportunities, we are looking for a minimum of a Bachelor's Degree, completed by May 2026, with 0+ years of experience.

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Lead a team of SDEs that create and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Grow existing talent and hire new talent to quickly scale the platform to accelerate defect elimination across Amazon.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of engineering team management experience
8+ years of leading the definition and development of multi tier web services experience
1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience
1+ years of developing large-scale, multi-tiered distributed software systems using Java, C#, or C++ experience
5+ years of Software Engineer, Software Developer, or related occupational experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
Experience partnering with product or program management teams Preferred qualifications
Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
1+ years of developing large-scale, multi-tiered distributed software systems using service-oriented architecture experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 184,900.00 - 250,200.00 USD annually

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More about this job

Skills

Software development
Customer service
Customer experience
Prioritization
Leadership
Project management
Oracle Java
C#
C++
Computer science
Program management
Recruitment
Coaching
Mental health

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