Jobs in the United States

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UA
Construction Control Representative
U.S. Army Corps of Engineers
Corona, CA
- $58,827 to $113,185 USD / year
…quality assurance and quality control (QA/QC) systems. | Gather field data to negotiate contract modifications and claims. | Compile data and prepare a variety of correspondence, reports,…
Added just now
OA
General Engineer
Other Agencies and Independent Organizations
Albany, OR · Pittsburgh, PA · Morgantown, WV
- $106,437 to $149,091 USD / year
Professional registration or licensure -- Current registration as an Engineer Intern (EI), Engineer in Training (EIT)1, or licensure as a Professional Engineer (PE) by any State, the…
Added just now
NS
DISTINGUISHED SCIENTIST/ENGINEER FOR ELECTRO-OPTIC/INFRARED SENSOR TECHNOLOGIES
Naval Sea Systems Command
Crane, IN
- $170,138 to $209,600 USD / year
(I) Professional registration or licensure -- Current registration as an Engineer Intern (EI), Engineer in Training (EIT), or licensure as a Professional Engineer (PE) by any State, the…
Added 3 mins ago
OA
General Engineer
Other Agencies and Independent Organizations
Washington, DC
- $121,785 to $187,093 USD / year
Professional registration or licensure -- Current registration as an Engineer Intern (EI), Engineer in Training (EIT)1, or licensure as a Professional Engineer (PE) by any State, the…
Added 3 mins ago
UA
Interdisciplinary
U.S. Army Corps of Engineers
Savannah, GA
- $74,678 to $127,443 USD / year
…Reviews cost estimates prepared by in-house staff, Architect-Engineer firms, and other agencies for accuracy and…
Added 3 mins ago
OA
General Engineer
Other Agencies and Independent Organizations
Washington, DC
- $169,279 to $197,200 USD / year
Professional registration or licensure -- Current registration as an Engineer Intern (EI), Engineer in Training (EIT)1, or licensure as a Professional Engineer (PE) by any State, the…
Added 3 mins ago
NA
GENERAL ENGINEER
National Air and Space Intelligence Center
Wright-Patterson AFB, OH
- $132,751 to $172,578 USD / year
…research to develop all-source assessments for a variety of service, national, and coalition customers. Demonstrates refined proficiency in intelligence research tactics, techniques,…
Added 3 mins ago
UA
Interdisciplinary
U.S. Army Corps of Engineers
Minot AFB, ND
- $107,048 to $139,166 USD / year
…Reviewing and analyzing proposals submitted by contractors for field changes to contract plans and specifications; 2) Negotiating with contractors on those field changes where the…
Added 3 mins ago
UA
Interdisciplinary
U.S. Army Corps of Engineers
Rapid City, SD
- $104,502 to $127,443 USD / year
…Reviewing and analyzing proposals submitted by contractors for field changes to contract plans and specifications; 2) Negotiating with contractors on those field changes where the…
Added 5 mins ago
NA
SUPERVISORY GENERAL ENGINEER
Naval Air Systems Command
Arlington, VA
- $143,913 to $197,200 USD / year
…the (GS-13) grade level or (NM-04) pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience…
Added 5 mins ago
OA
General Engineer
Other Agencies and Independent Organizations
Washington, DC
- $169,279 to $197,200 USD / year
Professional registration or licensure -- Current registration as an Engineer Intern (EI), Engineer in Training (EIT)1, or licensure as a Professional Engineer (PE) by any State, the…
Added 5 mins ago
AF
GENERAL ENGINEER
Air Force Elements, U.S. Central Command
MacDill AFB, FL
- $106,437 to $138,370 USD / year
1. Professional registration or licensure -- Current registration as an Engineer Intern (EI), Engineer in Training (EIT)1 , or licensure as a Professional Engineer (PE) by any State, the…
Added 19 mins ago
Field Engineer
IS International Services
Alpharetta, GA
…throughout North America. Strong technical troubleshooting, customer service, and cross-functional collaboration in demanding critical infrastructure…
Added 19 mins ago
Field Service Engineer
IS International Services
Alpharetta, GA
The Field Service Engineer is responsible for the startup and commissioning of control systems. They will also support engineering activities and assist with factory testing of products.…
Added 26 mins ago
PS
Tooling Evolution Lead Engineer
Pfizer Shared Services (EFSS)
MA · CT · NY
- $162,900 to $271,500 USD / year
This role carries significant strategic scope: your evaluation output is what the self-service onboarding portal shows to every engineer and PM across all eight platforms, and your evidence…
Added 36 mins ago
MS
MECHANICAL ENGINEER
Military Sealift Command
Naval Base, Norfolk, VA
- $108,019 to $140,426 USD / year
1. Professional registration or licensure -- Current registration as an Engineer Intern (EI), Engineer in Training (EIT)1, or licensure as a Professional Engineer (PE) by any State, the…
Added 36 mins ago
NS
MANAGER
Naval Sea Systems Command
Dahlgren, VA
- $143,913 to $197,200 USD / year
…ND-4 pay band (GS-12 and GS-13 equivalency) in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: As a…
Added 36 mins ago
PA
GENERAL ENGINEER
Pacific Air Forces
Elmendorf AFB, AK
- $101,206 to $131,571 USD / year
1. Professional registration or licensure -- Current registration as an Engineer Intern (EI), Engineer in Training (EIT) , or licensure as a Professional Engineer (PE) by any State, the…
Added 36 mins ago
HA
SUPERVISORY GENERAL ENGINEER
Headquarters, Air Force Reserve Command
Youngstown, OH
- $89,508 to $116,362 USD / year
1. Professional registration or licensure -- Current registration as an Engineer Intern (EI), Engineer in Training (EIT)1 , or licensure as a Professional Engineer (PE) by any State, the…
Added 38 mins ago
Electrical Sales Representative
Talnt
Pompano Beach · Pompano Beach, FL
Build and maintain long-term customer relationships through regular account visits, technical consultations, product recommendations, and responsive service.
Added 38 mins ago
UA
Interdisciplinary (Engineer/Architect)
U.S. Army Corps of Engineers
Little Rock, AR
- $99,954 to $127,443 USD / year
…appoint qualified candidates to positions in the competitive…
Added 38 mins ago
NA
INTERDISCIPLINARY ENGINEER
Naval Air Systems Command
Cherry Point, NC
- $89,508 to $116,362 USD / year
…Professional registration or licensure -- Current registration as an Engineer Intern (EI), Engineer in Training (EIT)1 , or licensure as a Professional Engineer (PE) by any State, the…
Added 39 mins ago
Senior Electrical Engineer
ProSidian Consulting, LLC
Richland, WA
ProSidian seeks a Senior Electrical Engineer | Hazardous Area Classification Review and Training Support for Program Support on an exempt basis, working on a Client Site in the Pacific…
Added 39 mins ago
Nuclear Safety Engineer
ProSidian Consulting, LLC
Richland, WA
ProSidian seeks a Nuclear Safety Engineer | Hazardous Area Classification Review and Training Support for Program Support on an Exempt Basis for Work on Client Site in the Pacific Northwest…
Added 39 mins ago
Technical Training Specialist
ProSidian Consulting, LLC
Richland, WA
The Nuclear Safety Engineer is an Engineering specialist/senior consultant who exhibits the required nuclear safety competency; this is a separate position not mandated. and can align with…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Lead a team of SDEs that create and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Grow existing talent and hire new talent to quickly scale the platform to accelerate defect elimination across Amazon.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of engineering team management experience
8+ years of leading the definition and development of multi tier web services experience
1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience
1+ years of developing large-scale, multi-tiered distributed software systems using Java, C#, or C++ experience
5+ years of Software Engineer, Software Developer, or related occupational experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
Experience partnering with product or program management teams Preferred qualifications
Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
1+ years of developing large-scale, multi-tiered distributed software systems using service-oriented architecture experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 184,900.00 - 250,200.00 USD annually

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More about this job

Skills

Software development
Customer service
Customer experience
Prioritization
Leadership
Project management
Oracle Java
C#
C++
Computer science
Program management
Recruitment
Coaching
Mental health

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