Jobs in the United States

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Added 1 min ago
MS
MECHANICAL ENGINEER
Military Sealift Command
Naval Base, Norfolk, VA
- $108,019 to $140,426 USD / year
1. Professional registration or licensure -- Current registration as an Engineer Intern (EI), Engineer in Training (EIT)1, or licensure as a Professional Engineer (PE) by any State, the…
Added 1 min ago
NS
MANAGER
Naval Sea Systems Command
Dahlgren, VA
- $143,913 to $197,200 USD / year
…professional registration, (b) evidence of successfully passing the Engineer-in-Training (EIT) examination; (c) successful completion of at least 60 semester hours of courses in the…
Added 1 min ago
PA
GENERAL ENGINEER
Pacific Air Forces
Elmendorf AFB, AK
- $101,206 to $131,571 USD / year
1. Professional registration or licensure -- Current registration as an Engineer Intern (EI), Engineer in Training (EIT) , or licensure as a Professional Engineer (PE) by any State, the…
Added 1 min ago
HA
SUPERVISORY GENERAL ENGINEER
Headquarters, Air Force Reserve Command
Youngstown, OH
- $89,508 to $116,362 USD / year
1. Professional registration or licensure -- Current registration as an Engineer Intern (EI), Engineer in Training (EIT)1 , or licensure as a Professional Engineer (PE) by any State, the…
Added 3 mins ago
Electrical Sales Representative
Talnt
Pompano Beach · Pompano Beach, FL
Experience in electrical sales, outside sales, industrial electrical distribution, technical sales, account management, or a related field.
Added 4 mins ago
UA
Interdisciplinary (Engineer/Architect)
U.S. Army Corps of Engineers
Little Rock, AR
- $99,954 to $127,443 USD / year
This is an Interdisciplinary (Engineer/Architect), GS-08XX-11/12 position with the U.S. Army Corps of Engineers (USACE), Little Rock District. This position is located in Little Rock, AR.
Added 4 mins ago
NA
INTERDISCIPLINARY ENGINEER
Naval Air Systems Command
Cherry Point, NC
- $89,508 to $116,362 USD / year
…Professional registration or licensure -- Current registration as an Engineer Intern (EI), Engineer in Training (EIT)1 , or licensure as a Professional Engineer (PE) by any State, the…
Added 5 mins ago
Senior Electrical Engineer
ProSidian Consulting, LLC
Richland, WA
ProSidian seeks a Senior Electrical Engineer | Hazardous Area Classification Review and Training Support for Program Support on an exempt basis, working on a Client Site in the Pacific…
Added 5 mins ago
Nuclear Safety Engineer
ProSidian Consulting, LLC
Richland, WA
ProSidian seeks a Nuclear Safety Engineer | Hazardous Area Classification Review and Training Support for Program Support on an Exempt Basis for Work on Client Site in the Pacific Northwest…
Added 5 mins ago
Technical Training Specialist
ProSidian Consulting, LLC
Richland, WA
The Nuclear Safety Engineer is an Engineering specialist/senior consultant who exhibits the required nuclear safety competency; this is a separate position not mandated. and can align with…
Added 5 mins ago
Quality Assurance Engineer
ProSidian Consulting, LLC
Richland, WA
ProSidian seeks a Quality Assurance Engineer | Hazardous Area Classification Review And Training Support for Program Support on a Exempt Basis for Work On Client Site in The Pacific…
Added 5 mins ago
Senior Construction Cost Estimator
ProSidian Consulting, LLC
Brookhaven, NY
…Estimate (A-E Cost Estimation Services) is a specialized Architect-Engineer (A-E) consulting service that develops an independent, detailed construction cost estimate to verify the…
Added 5 mins ago
Mechanical Cost Estimator
ProSidian Consulting, LLC
Brookhaven, NY
…Services] [P1BSA012] aligns with GSA Labor Category: Mechanical Engineer. This role shall be principally focused on 541330 - Engineering Services Program Support for Electron-Ion Collider…
Added 7 mins ago
NA
INTERDISCIPLINARY ENGINEER
Naval Air Systems Command
Patuxent River, MD
- $143,913 to $187,093 USD / year
…organizations or conferences to keep abreast of developments in the…
Added 10 mins ago
Associate EHS Consultant or EHS Consultant – Groundwater & Waste Management
Duke Energy Business Services, LLC
Plainfield, IN
This position is for an engineer, geologist, or environmental scientist who would provide technical and regulatory support to power generation facilities in Indiana and Kentucky, with a…
Added 17 mins ago
Software Development Engineer, Amazon Customer Service
Amazon.com Services LLC
Seattle, WA
- 5+ years of Software Engineer, Software Developer, or related occupational experience
Added 17 mins ago
Software Development Engineer, ML Symphony, ML-Symphony
Amazon Data Services, Inc.
Santa Clara, CA
In this role, you will be part of a two-pizza team in an org of 100+ engineers. As a software development engineer, you will:
Added 30 mins ago
Software Engineer
InterImage
Remote, United States
We are seeking a motivated and innovative Software Engineer to support the development of next-generation AI-enabled solutions for mission-driven environments across the Department of…
Added 30 mins ago
CNO Developer
InterImage
Columbia, MD
…direct support of U.S. national security initiatives. As a CNO Engineer on the SAS Mobile team, you’ll play a critical role designing, developing, and deploying tools that enhance mission’s…
Added 30 mins ago
CNO Engineer
InterImage
Columbia, MD
…direct support of U.S. national security initiatives. As a CNO Engineer on the SAS Mobile team, you’ll play a critical role designing, developing, and deploying tools that enhance mission’s…
Added 30 mins ago
CNO Engineer
InterImage
Annapolis Junction, MD
…direct support of U.S. national security initiatives. As a CNO Engineer on the SAS Mobile team, you’ll play a critical role designing, developing, and deploying tools that enhance mission’s…
Added 30 mins ago
Application Development Technical Lead
InterImage
Huntsville
As an Application Development Engineer, you will help shape how mission software is designed, delivered, and supported across a varied application portfolio. This role is central to…
Added 30 mins ago
Systems Engineer 1
InterImage
Fort Meade, MD
We are currently looking for a Systems Engineer who applies systems engineering principles throughout the systems life cycle phases: Concept, Development, Production, Utilization, Support,…
Added 30 mins ago
Ontological Engineer
InterImage
Remote, United States
As an Ontological Engineer, you will help shape the knowledge foundations behind enterprise AI systems. This role is well suited to someone who enjoys bringing clarity to complex domains…
Added 31 mins ago
Product Deployment Engineer, gTech Ads
Google
Chicago, IL · Seattle, WA
Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Lead a team of SDEs that create and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Grow existing talent and hire new talent to quickly scale the platform to accelerate defect elimination across Amazon.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of engineering team management experience
8+ years of leading the definition and development of multi tier web services experience
1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience
1+ years of developing large-scale, multi-tiered distributed software systems using Java, C#, or C++ experience
5+ years of Software Engineer, Software Developer, or related occupational experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
Experience partnering with product or program management teams Preferred qualifications
Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
1+ years of developing large-scale, multi-tiered distributed software systems using service-oriented architecture experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 184,900.00 - 250,200.00 USD annually

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More about this job

Skills

Software development
Customer service
Customer experience
Prioritization
Leadership
Project management
Oracle Java
C#
C++
Computer science
Program management
Recruitment
Coaching
Mental health

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