Jobs in the United States

25+ jobs

Save this search

Added 14 mins ago
Software Development Engineer, Amazon Customer Service
Amazon.com Services LLC
Seattle, WA
ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving…
Added 21 mins ago
P-8 Avionics Technician III
V2X
Point Mugu, CA
The Tech applies advanced technical knowledge to solve complex problems that typically cannot be solved solely by referencing manufacturers’ manuals or similar documents. Examples of such…
Added 21 mins ago
P-8 Avionics Technician II
V2X
Point Mugu, CA
The Tech applies advanced technical knowledge to solve complex problems that typically cannot be solved solely by referencing manufacturers’ manuals or similar documents. Examples of such…
Added 27 mins ago
Software Engineer 3 - I
InterImage
Annapolis Junction, MD
22. Select the software development process in coordination with the customer and system engineering
Added 27 mins ago
Software Engineer 3 - II
InterImage
Annapolis Junction, MD
22. Select the software development process in coordination with the customer and system engineering
Added 27 mins ago
Software Engineer 3 - III
InterImage
Annapolis Junction, MD
22. Select the software development process in coordination with the customer and system engineering
Added 27 mins ago
Cloud Software Engineer 3 - I
InterImage
Fort Meade, MD
Needs proficiency in the following tech stack:
Added 27 mins ago
Cloud Software Engineer 3 - II
InterImage
Fort Meade, MD
Needs proficiency in the following tech stack:
Added 27 mins ago
Cloud Software Engineer 3 - III
InterImage
Fort Meade, MD
Needs proficiency in the following tech stack:
Added 27 mins ago
Software Engineer 3 - IV
InterImage
Annapolis Junction, MD
22. Select the software development process in coordination with the customer and system engineering
Added 37 mins ago
Associate I Instrumentation and Calibration
Alcon Research, LLC. Company
Fort Worth, TX
The Associate I, Instrumentation and Calibration is part of Alcon's Engineering function, a team focused on improving quality, processes, products, packaging and materials across our…
Added 52 mins ago
Engineering Tech
Wolf Creek Nuclear Operating Corporation
Burlington, KS
Engineering Tech I – Entry level, limited or no work experience required
Added 52 mins ago
Used Machine Mechanical Tech
LS Industries
Wichita, KS
Added 53 mins ago
Engineering Tech
Evergy, Inc.
Topeka, KS
Engineering Tech I – Entry level, limited or no work experience required
Added 53 mins ago
EG
Financial Analyst
Eliassen Group
Topeka, KS
- $50 to $60 USD / hour
…forecasting, variance analysis, and management reporting for Engineering, Product, Design, and Research. The role will partner closely with Accounting, Engineering, Procurement, and the…
Added 1 hour ago
UB
Sr Manager, Data Platforms and Analytics (Databricks)
Ulta Beauty, Inc.
Bolingbrook, IL
- $122,900 to $190,000 USD / year
…technologies to a career of self-determination. At Ulta Beauty, our tech team is critical to our scalability - and is recognized that way. We’ve been defined as a “mature start-up.” A place…
Added 1 hour ago
Leader, Business Product Management
Cisco Systems, Inc.
San Jose, CA · RTP, NC
Bachelor’s degree or equivalent experience in Business, Computer Science, Engineering, or a related field with 8+ years of product management experience leading enterprise software, SaaS,…
Added 1 hour ago
J
Agentic-First Software Engineer (Miami)
Jiffy
Miami, FL
- $150,000 to $265,000 USD / year
…ship production software at pace. Reporting directly to an Engineering Manager and working closely with Product, GM's and other cross functional teams, you will lead the charge on…
Added 1 hour ago
J
Agentic-First Software Engineer (Relocate to Miami)
Jiffy
Austin, TX
- $150,000 to $265,000 USD / year
…ship production software at pace. Reporting directly to an Engineering Manager and working closely with Product, GM's and other cross functional teams, you will lead the charge on…
Added 1 hour ago
Program Manager - Directed Energy (Mgr Programs 2) - 29362
Huntington Ingalls Industries
Knoxville, TN
…capabilities in cybersecurity, network architecture, reverse engineering, software and hardware development uniquely enable us to support sensitive missions for the U.S. military and…
Added 1 hour ago
EG
Financial Analyst
Eliassen Group
Nashville, TN
- $50 to $60 USD / hour
…forecasting, variance analysis, and management reporting for Engineering, Product, Design, and Research. The role will partner closely with Accounting, Engineering, Procurement, and the…
Added 1 hour ago
Service Tech Coordinator
Keysight Technologies, Inc.
Roseville, CA
Keysight is a mission-critical design enablement partner for organizations solving the world’s most complex engineering challenges. With deep engineering expertise and leading design,…
Added 1 hour ago
A
Veeva Commercial Tech Lead
Accenture
Saint Louis, MO
- $94,400 to $266,300 USD / year
…are Master Certified in all 12 industries and clouds. We use tech like Lightning, Einstein, and Bolt to build stronger, better relationships with customers. And we are always learning.…
Added 1 hour ago
Senior Embedded Systems Engineer (Quantum Computing)
Infleqtion
Remote, United States
…improvements in sensing and computing applications. As a deep-tech startup, we embrace a results-driven, fast-paced, and customer-focused approach to innovation. We are seeking…
Added 1 hour ago
Senior Embedded Systems Engineer (Quantum Computing)
Infleqtion
Remote, United States
…improvements in sensing and computing applications. As a deep-tech startup, we embrace a results-driven, fast-paced, and customer-focused approach to innovation. We are seeking…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Seattle, WA, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Lead a team of SDEs that create and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Grow existing talent and hire new talent to quickly scale the platform to accelerate defect elimination across Amazon.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of engineering team management experience
8+ years of leading the definition and development of multi tier web services experience
1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience
1+ years of developing large-scale, multi-tiered distributed software systems using Java, C#, or C++ experience
5+ years of Software Engineer, Software Developer, or related occupational experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
Experience partnering with product or program management teams Preferred qualifications
Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
1+ years of developing large-scale, multi-tiered distributed software systems using service-oriented architecture experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 184,900.00 - 250,200.00 USD annually

Apply About employer

More about this job

Skills

Software development
Customer service
Customer experience
Prioritization
Leadership
Project management
Oracle Java
C#
C++
Computer science
Program management
Recruitment
Coaching
Mental health

Report this job