Jobs in the United States

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Added 2 mins ago
Technical Training Specialist
ProSidian Consulting, LLC
Richland, WA
The Nuclear Safety Engineer is an Engineering specialist/senior consultant who exhibits the required nuclear safety competency; this is a separate position not mandated. and can align with…
Added 2 mins ago
Senior Construction Cost Estimator
ProSidian Consulting, LLC
Brookhaven, NY
…Estimate (A-E Cost Estimation Services) is a specialized Architect-Engineer (A-E) consulting service that develops an independent, detailed construction cost estimate to verify the…
Added 12 mins ago
Senior Software Engineer - Front End Developer
RTX
United States
Applied Signal Technology (AST) is seeking a Senior Software Engineer with specialization in front-end development who strives for excellence and has passion to be part of a team that…
Added 14 mins ago
Software Development Engineer, Amazon Customer Service
Amazon.com Services LLC
Seattle, WA
- 5+ years of Software Engineer, Software Developer, or related occupational experience
Added 14 mins ago
Software Development Engineer, ML Symphony, ML-Symphony
Amazon Data Services, Inc.
Santa Clara, CA
The ideal candidate will be clearly passionate about the large opportunity for software innovation that Amazon’s network presents and about web services in general. This person has thrived…
Added 18 mins ago
Engineer III, Cloud SDET - Endpoint (Hybrid, Sunnyvale)
CrowdStrike, Inc.
Sunnyvale, CA
CrowdStrike is looking for a Senior Software Development Engineer in Test (SDET) to join our growing Endpoint Protection Product (EPP) Cloud team, supporting our Falcon Prevent solution.…
Added 27 mins ago
I
System Solutions Engineer
InterImage
Remote, United States
- $170,000 to $230,000 USD / year
We are seeking a Technical Product Owner / Solutions Engineer to bridge the gap between customers, engineering teams, and mission stakeholders in the design and delivery of modern…
Added 27 mins ago
CNO Developer
InterImage
Columbia, MD
Join a mission-driven team developing advanced software capabilities in direct support of U.S. national security initiatives. As a CNO Engineer on the SAS Mobile team, you’ll play a…
Added 27 mins ago
CNO Engineer
InterImage
Columbia, MD
Join a mission-driven team developing advanced software capabilities in direct support of U.S. national security initiatives. As a CNO Engineer on the SAS Mobile team, you’ll play a…
Added 27 mins ago
CNO Engineer
InterImage
Annapolis Junction, MD
Join a mission-driven team developing advanced software capabilities in direct support of U.S. national security initiatives. As a CNO Engineer on the SAS Mobile team, you’ll play a…
Added 27 mins ago
Software Engineer 2
InterImage
Fort Meade, MD
…years of additional SWE experience on projects with similar software processes may be substituted for a bachelor’s…
Added 27 mins ago
Application Development Technical Lead
InterImage
Huntsville
InterImage supports U.S. government and national security programs through software engineering, AI/ML, cybersecurity, and mission-focused systems development. Our teams build and sustain…
Added 27 mins ago
Software Engineer 3 - I
InterImage
Annapolis Junction, MD
The Software Engineer develops, maintains, and enhances complex and diverse software systems (e.g., processing-intensive analytics, novel algorithm development, manipulation of extremely…
Added 27 mins ago
Software Engineer 3 - II
InterImage
Annapolis Junction, MD
The Software Engineer develops, maintains, and enhances complex and diverse software systems (e.g., processing-intensive analytics, novel algorithm development, manipulation of extremely…
Added 27 mins ago
Software Engineer 3 - III
InterImage
Annapolis Junction, MD
The Software Engineer develops, maintains, and enhances complex and diverse software systems (e.g., processing-intensive analytics, novel algorithm development, manipulation of extremely…
Added 27 mins ago
Cloud Software Engineer 3 - I
InterImage
Fort Meade, MD
The Cloud Software Engineer develops, maintains, and enhances complex and diverse Big-Data Cloud systems based upon documented requirements. Directly contributes to all stages of back-end…
Added 27 mins ago
Cloud Software Engineer 3 - II
InterImage
Fort Meade, MD
The Cloud Software Engineer develops, maintains, and enhances complex and diverse Big-Data Cloud systems based upon documented requirements. Directly contributes to all stages of back-end…
Added 27 mins ago
Cloud Software Engineer 3 - III
InterImage
Fort Meade, MD
The Cloud Software Engineer develops, maintains, and enhances complex and diverse Big-Data Cloud systems based upon documented requirements. Directly contributes to all stages of back-end…
Added 27 mins ago
Software Engineer 2 - II
InterImage
Annapolis Junction, MD
The Software Engineer develops, maintains, and enhances complex and diverse software systems (e.g., processing-intensive analytics, novel algorithm development, manipulation of extremely…
Added 27 mins ago
Software Engineer 3 - IV
InterImage
Annapolis Junction, MD
The Software Engineer develops, maintains, and enhances complex and diverse software systems (e.g., processing-intensive analytics, novel algorithm development, manipulation of extremely…
Added 27 mins ago
Automation Test Engineer
InterImage
Columbia, MD
We have an immediate need for an Automated Test Engineer to support a data distribution and validation system and to ensure the quality, reliability, and performance. The ideal candidate is…
Added 27 mins ago
Junior System Engineer
InterImage
Remote, United States
We have an immediate need for a Junior Systems Engineer to support TO-005, Report Authoring and Dissemination (RAD) and assist with overseeing the planning, design, and implementation of a…
Added 34 mins ago
Senior Staff Software Engineer, Technical Lead Manager, Vertical Ads on Maps
Google
Mountain View, CA
Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to…
Added 45 mins ago
Customer Success Engineer - Americas
JetBrains
Remote, United States
…business. We care deeply about our customers' success and the quality of our work. In addition to having a passion for working with others, the ideal candidate will be able to deepen our…
Added 52 mins ago
Process Engineer - Cold End
Saint-Gobain
KANSAS CITY, KS
Reporting directly to the Technical Manager, this Process Engineer is responsible for managing various technical and production processes within the Cold Process Operations group and will…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Lead a team of SDEs that create and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Grow existing talent and hire new talent to quickly scale the platform to accelerate defect elimination across Amazon.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of engineering team management experience
8+ years of leading the definition and development of multi tier web services experience
1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience
1+ years of developing large-scale, multi-tiered distributed software systems using Java, C#, or C++ experience
5+ years of Software Engineer, Software Developer, or related occupational experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
Experience partnering with product or program management teams Preferred qualifications
Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
1+ years of developing large-scale, multi-tiered distributed software systems using service-oriented architecture experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 184,900.00 - 250,200.00 USD annually

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Skills

Software development
Customer service
Customer experience
Prioritization
Leadership
Project management
Oracle Java
C#
C++
Computer science
Program management
Recruitment
Coaching
Mental health

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