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Added 3 mins ago
LP
Para, Early Childhood, 4.5 hrs/day, 178 days - morning program
Lincoln Public Schools NE
Lincoln, NE
- $21.3 USD / hour
Position requires 48 hours of semester college credit (equates to 72 quarter system hours) or an associate degree to comply with Title I requirement. Within this requirement, must meet…
Added 3 mins ago
LP
Para, Early Childhood, 7.5 hrs/day, 178 days
Lincoln Public Schools NE
Lincoln, NE
- $21.3 USD / hour
Position requires 48 hours of college credit (semester) or an associate degree to comply with Title I requirement. Within this requirement, must meet requirements of State Rule 11, which…
Added 3 mins ago
Exceptional Children Teacher Assistant/SBS (26-27)
Charlotte-Mecklenburg Schools
Charlotte, NC
…children in achieving goals of the students’ Individual Education Program (IEP) and provides access to general education as needed. Employee performs school-based work to carry out Board of…
Added 9 mins ago
UG
Associate Patient Care Coordinator
UnitedHealth Group
Redlands, CA
- $16 to $29 USD / hour
…inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a…
Added 10 mins ago
Software Development Engineer, Amazon Customer Service
Amazon.com Services LLC
Seattle, WA
…improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based…
Added 22 mins ago
CO
Behavioral Health Case Manager I/II
County of Humboldt
Eureka, CA
- $20.69 to $30.53 USD / hour
This program works with individuals who qualify for participation in a Department of State Hospital Felony and Misdemeanor Diversion program for individuals deemed incompetent to stand…
Added 23 mins ago
OM
Automotive Technician
OWEN MOTOR GROUP INC
MARSHALL, IL
- $18 to $25 USD / hour
An associate degree or completion of an automotive service technician training program is preferred
Added 28 mins ago
Data Engineer I
First Citizens Bank
Raleigh, NC · UNAVAILABLE, NC
…experience in cloud-based data platforms, data warehousing, ETL/ELT development, and modern data engineering practices. This individual will contribute to the development and support of…
Added 29 mins ago
SO
Transp Engr/Transportation Engineering Associate II (61033445)
State of South Carolina
Richland County, SC
- $70,304 to $105,978 USD / year
In Regional Production Group 4- Upstate, performs responsible and difficult highway engineering work in the design and development of secondary, bridge approach, safety, primary and…
Added 39 mins ago
Store Manager - West Town Mall
PACSUN
Knoxville, TN
…platform, and resources to inspire and bring about positive development. Through our PacCares program, we are committed to our responsibility in using our platform to drive change and take…
Added 40 mins ago
SB
Assistant Vice President for Student Affairs
SUNY Brockport NY
Brockport, NY
- $140,000 to $149,000 USD / year
Contribute to divisional and University-wide strategic planning, assessment, and policy development, ensuring alignment with institutional goals and student needs.
Added 45 mins ago
Risk & Safety Representative - PEO
Paychex
Nashville, TN · Atlanta, GA · Louisville, KY
Helps manage our PEO workers' compensation program by implementing safety and risk control services to our PEO client base via onsite and telephonic communication. Provide guidance to…
Added 47 mins ago
Cardio Invasive Specialist - Cardiovascular Lab
Presbyterian Hospital
United States
Associate's degree in Invasive Cardiovascular / Cardiopulmonary Technologist program, radiology, Respiratory therapy, EMS, or other Related healthcare degrees. 3 years of additional…
Added 48 mins ago
MRI Technologist
AdventHealth
Ottawa, KS
1+ years experience in radiology and completion of MRI training program Preferred
Added 48 mins ago
Associate Director of Research and Evaluation
Kansas State University
Manhattan, KS
Added 48 mins ago
Diabetes Nurse Educator NE
AdventHealth
Shawnee, KS
…discretion in handling confidential material. Participates in the development and continuous quality improvement of the education program. Evaluates clients' glycemic control using lab…
Added 48 mins ago
Registered Nurse Medical Surgical Nights
AdventHealth
Lenexa, KS
…salary increases of up to 20%* through our Clinical Ladder Program based on experience, professional development, and achievement of advancement…
Added 48 mins ago
Sr. Maintenance Technician
CBRE
Lenexa, KS
· Associate’s or higher degree from avocational school or college with a focus in the Mechanical or Electricalfield.
Added 48 mins ago
Adjunct Assistant Professor, Automotive Technology
Johnson County Community College
Overland Park, KS
Added 48 mins ago
W
Auto Care Center Technician
Walmart
WICHITA, KS
- $17 to $30 USD / hour
…is a rewarding place to work with opportunities for advanced associate training, business development, and application of…
Added 48 mins ago
Registered Nurse Manager ED
Ascension Health
Wichita, KS
Drive operational excellence and compliance through the development and implementation of unit policies that maintain strict adherence to regulatory and accreditation standards.
Added 48 mins ago
Chaplain
Ascension Health
Wichita, KS
Master's degree or enrolled in a Master's degree program in Theology, Spirituality, Social Work, Divinity, Philosophy, Servant Leadership, Pastoral Studies, Human Behavior, or a related…
Added 48 mins ago
Sr. Maintenance Technician
CBRE
Kansas City, KS
Associate’s or higher degree from a vocational school or college with a focus in the Mechanical or Electrical field.
Added 51 mins ago
Seasonal Associate
Carter's
Laredo, TX
Added 1 hour ago
Multi-Modality Technologist - Champion Emergency Center
Bon Secours Mercy Health Inc
Warren, OH
Associate's from an ARRT (American Registry of Radiologic Technologists) accredited institute or of an approved Nucelar Medicine Technology program or of an approved School of…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Lead a team of SDEs that create and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Grow existing talent and hire new talent to quickly scale the platform to accelerate defect elimination across Amazon.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of engineering team management experience
8+ years of leading the definition and development of multi tier web services experience
1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience
1+ years of developing large-scale, multi-tiered distributed software systems using Java, C#, or C++ experience
5+ years of Software Engineer, Software Developer, or related occupational experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
Experience partnering with product or program management teams Preferred qualifications
Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
1+ years of developing large-scale, multi-tiered distributed software systems using service-oriented architecture experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 184,900.00 - 250,200.00 USD annually

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More about this job

Skills

Software development
Customer service
Customer experience
Prioritization
Leadership
Project management
Oracle Java
C#
C++
Computer science
Program management
Recruitment
Coaching
Mental health

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