Jobs in the United States

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Added 1 min ago
HA
SUPERVISORY GENERAL ENGINEER
Headquarters, Air Force Reserve Command
Youngstown, OH
- $89,508 to $116,362 USD / year
The primary purpose of this position is to serve as a senior general engineer in the direction and supervision of the Civil Engineering Flight.
Added 3 mins ago
UA
Interdisciplinary (Engineer/Architect)
U.S. Army Corps of Engineers
Little Rock, AR
- $99,954 to $127,443 USD / year
This is an Interdisciplinary (Engineer/Architect), GS-08XX-11/12 position with the U.S. Army Corps of Engineers (USACE), Little Rock District. This position is located in Little Rock, AR.
Added 4 mins ago
Senior Construction Cost Estimator
ProSidian Consulting, LLC
Brookhaven, NY
…Estimate (A-E Cost Estimation Services) is a specialized Architect-Engineer (A-E) consulting service that develops an independent, detailed construction cost estimate to verify the…
Added 4 mins ago
Construction Project Manager
ProSidian Consulting, LLC
Brookhaven, NY
…Estimate (A-E Cost Estimation Services) is a specialized Architect-Engineer (A-E) consulting service that develops an independent, detailed construction cost estimate to verify the…
Added 6 mins ago
AN
AIRCRAFT MECHANIC - TITLE 32
Army National Guard Units
Hunter AFB, GA
- $35 to $40 USD / hour
Request maintenance services exceeding AASF capabilities or time constraints. Control and perform work assignments based upon priorities, workload, availability of parts, facilities,…
Added 16 mins ago
Software Development Engineer, Amazon Customer Service
Amazon.com Services LLC
Seattle, WA
- Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.
Added 16 mins ago
Software Development Engineer, ML Symphony, ML-Symphony
Amazon Data Services, Inc.
Santa Clara, CA
…system and software engineers to provide the tooling and the systems to help automate the end to end lifecycle of network devices. We work with other teams that provide infrastructure…
Added 29 mins ago
DevOps Engineer
InterImage
Remote, United States
The selected candidate will play a key role in designing, deploying, automating, and maintaining complex distributed systems and applications across cloud and virtualized environments. This…
Added 29 mins ago
Cloud Software Engineer 3 - I
InterImage
Fort Meade, MD
The Cloud Software Engineer develops, maintains, and enhances complex and diverse Big-Data Cloud systems based upon documented requirements. Directly contributes to all stages of back-end…
Added 29 mins ago
Cloud Software Engineer 3 - II
InterImage
Fort Meade, MD
The Cloud Software Engineer develops, maintains, and enhances complex and diverse Big-Data Cloud systems based upon documented requirements. Directly contributes to all stages of back-end…
Added 29 mins ago
Cloud Software Engineer 3 - III
InterImage
Fort Meade, MD
The Cloud Software Engineer develops, maintains, and enhances complex and diverse Big-Data Cloud systems based upon documented requirements. Directly contributes to all stages of back-end…
Added 55 mins ago
EG
Front End React Engineer
Eliassen Group
Topeka, KS
- $80 to $90 USD / hour
Our client seeks an experienced Front End React Engineer to join a small, focused team building features across three SaaS products in consumer goods retail. Global brands and retailers…
Added 1 hour ago
DO
Senior Engineer, WR
Department of Water Resources
CA
- $11,437 to $14,315 USD / month
To be considered, submit a completed State application (STD. 678), Resume, and a Statement of Qualifications (SOQ). Please reference SAP Position 50002766 and Job Control 536956 in the…
Added 1 hour ago
DO
Dams and Canals Engineer
Department of Water Resources
CA
- $6,488 to $12,152 USD / month
The Geotechnical Sciences Section (GSS) is seeking a motivated and technically strong engineer who wants to work on some of California’s most significant geotechnical and water…
Added 1 hour ago
DO
Associate Hydroelectric Power Utility Engineer
Department of Water Resources
CA
- $9,713 to $12,151 USD / month
Under direction of the Power Resources Unit's Senior Hydroelectric Plant (HEP) Utility Engineer (Supervisor), the incumbent Associate Hydroelectric Power Utility Engineer is responsible for…
Added 1 hour ago
Senior Microsoft Platform Engineer
Systems Engineering Solutions Corporation
Alexandria, VA
Position Description: The Senior Microsoft Platform Engineer is a Tier 3 role responsible for the administration, operation, and continuous improvement of the agency's Microsoft Azure…
Added 1 hour ago
Senior Systems Engineer (Linux)
Eagle Seven
Chicago, IL
Eagle Seven is seeking a Senior Systems Engineerto lead the technical design, planning, and implementation of our hardware and operating system strategies. In this role, you will act as a…
Added 1 hour ago
Risk Management Engineer
Fresenius Medical Care
Knoxville, TN
Minimum 5 – 8 years of related experience in Risk Management and/or Quality Systems/Design Control in the medical device or pharmaceutical industries; With a Master’s Degree 3 years of…
Added 1 hour ago
EG
Front End React Engineer
Eliassen Group
Nashville, TN
- $80 to $90 USD / hour
Our client seeks an experienced Front End React Engineer to join a small, focused team building features across three SaaS products in consumer goods retail. Global brands and retailers…
Added 1 hour ago
Senior Electrical Engineer
Constellation Energy Generation, LLC.
Fort Worth, TX
…excellent knowledge in functional discipline and its practical application and has detailed knowledge of applicable industry codes and…
Added 1 hour ago
CO
Associate Civil Engineer (Development Services)
City of Sacramento
Sacramento, CA
- $47.05 to $66.2 USD / hour
Develop, implement, troubleshoot, and review control systems and operational plans; program and configure specialized equipment and control devices; evaluate system performance; and utilize…
Added 1 hour ago
I
Opto-mechanical Engineer (Quantum Computing)
Infleqtion
Boulder, CO
- $130,000 to $155,000 USD / year
Within Infleqtion’s Quantum Computing Product Group, the Hardware Engineering Team seeks an Opto-mechanical Engineer as a designer responsible for the realization of precision…
Added 1 hour ago
I
Opto-mechanical Engineer (Quantum Computing)
Infleqtion
Louisville, CO
- $130,000 to $155,000 USD / year
Within Infleqtion’s Quantum Computing Product Group, the Hardware Engineering Team seeks an Opto-mechanical Engineer as a designer responsible for the realization of precision…
Added 1 hour ago
I
Quantum Software Engineer - Quantum Error Correction (QEC)
Infleqtion
Remote, United States
- $145,000 to $170,000 USD / year
Contribute to the identification and mitigation of noise processes in quantum systems
Added 1 hour ago
I
Quantum Software Engineer - Compiler & Control Systems
Infleqtion
Remote, United States
- $145,000 to $170,000 USD / year
This Quantum Software Engineer role will join the Compiler Team within Infleqtion’s Quantum Software organization. The role will design, build, and maintain quantum compilation software,…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Lead a team of SDEs that create and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Grow existing talent and hire new talent to quickly scale the platform to accelerate defect elimination across Amazon.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of engineering team management experience
8+ years of leading the definition and development of multi tier web services experience
1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience
1+ years of developing large-scale, multi-tiered distributed software systems using Java, C#, or C++ experience
5+ years of Software Engineer, Software Developer, or related occupational experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
Experience partnering with product or program management teams Preferred qualifications
Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
1+ years of developing large-scale, multi-tiered distributed software systems using service-oriented architecture experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 184,900.00 - 250,200.00 USD annually

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More about this job

Skills

Software development
Customer service
Customer experience
Prioritization
Leadership
Project management
Oracle Java
C#
C++
Computer science
Program management
Recruitment
Coaching
Mental health

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