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Added 10 mins ago
Software Development Engineer, Amazon Customer Service
Amazon.com Services LLC
Seattle, WA
…drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical…
Added 39 mins ago
Store Manager - West Town Mall
PACSUN
Knoxville, TN
…platform, and resources to inspire and bring about positive development. Through our PacCares program, we are committed to our responsibility in using our platform to drive change and take…
Added 41 mins ago
SB
Assistant Vice President for Student Affairs
SUNY Brockport NY
Brockport, NY
- $140,000 to $149,000 USD / year
Oversee student engagement initiatives, including leadership development programs, student organizations, and co-curricular activities.
Added 1 hour ago
Seasonal Beauty Advisor
Ulta Beauty, Inc.
Pleasant Prairie, WI
…tasks as assigned. The Seasonal Beauty Advisor supports the leadership team through a focus on performance (service/retail sales and in-store events), people (guest service), and process…
Added 1 hour ago
DC Maintenance Technician I
Ulta Beauty, Inc.
Dallas, TX
Experience operational excellence. Real investment in personal and professional development. And an ability to make real and beneficial change. The Distribution Centers at Ulta Beauty are a…
Added 1 hour ago
DC Maintenance Technician II
Ulta Beauty, Inc.
Dallas, TX
Experience operational excellence. Real investment in personal and professional development. And an ability to make real and beneficial change. The Distribution Centers at Ulta Beauty are a…
Added 1 hour ago
DC Maintenance Technician III
Ulta Beauty, Inc.
Dallas, TX
Experience operational excellence. Real investment in personal and professional development. And an ability to make real and beneficial change. The Distribution Centers at Ulta Beauty are a…
Added 1 hour ago
Seasonal Beauty Advisor
Ulta Beauty, Inc.
Dallas, TX
…tasks as assigned. The Seasonal Beauty Advisor supports the leadership team through a focus on performance (service/retail sales and in-store events), people (guest service), and process…
Added 1 hour ago
Manager, Enterprise Transformation & Operations
ECG Management Consultants
Atlanta, GA · Boston, MA · Chicago, IL · Irving, TX · Minneapolis, MN · San Diego, CA · Arlington, VA
Identify training and development needs and partner with HCP leadership and the firm’s learning and development resources to coordinate relevant opportunities.
Added 1 hour ago
Manager, Petroleum Terminal
Crowley Maritime Corporation
Seattle, WA
An associate degree is required, and a bachelor’s degree is preferred; directly related education and experience in business, terminal operations, military fuels management, or petroleum…
Added 1 hour ago
Experience Manager
Ulta Beauty, Inc.
Houston, TX
Execute the Guest Engagement Leader program flawlessly through business ownership, associate coaching, and leading a helpful and friendly guest experience to drive business results across…
Added 1 hour ago
Lead Cashier
Ulta Beauty, Inc.
San Marcos, TX
…guest experience, and loyalty), people (guest service, and associate training and development), and process (operating procedures and compliance standards with an emphasis on cashiering).…
Added 1 hour ago
Experience Manager
Ulta Beauty, Inc.
West Jordan, UT
Execute the Guest Engagement Leader program flawlessly through business ownership, associate coaching, and leading a helpful and friendly guest experience to drive business results across…
Added 1 hour ago
Seasonal Beauty Advisor
Ulta Beauty, Inc.
Pleasant Prairie, WI
…tasks as assigned. The Seasonal Beauty Advisor supports the leadership team through a focus on performance (service/retail sales and in-store events), people (guest service), and process…
Added 1 hour ago
Merchandise Manager
Ulta Beauty, Inc.
Dallas, TX
Execute the Guest Engagement Leader program flawlessly through business ownership, associate coaching, and leading a helpful and friendly guest experience to drive business results across…
Added 1 hour ago
Sales Manager
Ulta Beauty, Inc.
Dallas, TX
Execute the Guest Engagement Leader program flawlessly through business ownership, associate coaching and leading a helpful and friendly guest experience to drive business results across…
Added 1 hour ago
Seasonal Beauty Advisor
Ulta Beauty, Inc.
Palm Beach Gardens, FL
…tasks as assigned. The Seasonal Beauty Advisor supports the leadership team through a focus on performance (service/retail sales and in-store events), people (guest service), and process…
Added 1 hour ago
Lead Cashier
Ulta Beauty, Inc.
Jacksonville, FL
…guest experience, and loyalty), people (guest service, and associate training and development), and process (operating procedures and compliance standards with an emphasis on cashiering).…
Added 1 hour ago
UB
Merchandise Manager
Ulta Beauty, Inc.
Dublin, CA
- $22 to $30.25 USD / hour
Execute the Guest Engagement Leader program flawlessly through business ownership, associate coaching, and leading a helpful and friendly guest experience to drive business results across…
Added 1 hour ago
Seasonal Beauty Advisor
Ulta Beauty, Inc.
Mableton, GA
…tasks as assigned. The Seasonal Beauty Advisor supports the leadership team through a focus on performance (service/retail sales and in-store events), people (guest service), and process…
Added 1 hour ago
Seasonal Beauty Advisor
Ulta Beauty, Inc.
Carrollton, GA
…tasks as assigned. The Seasonal Beauty Advisor supports the leadership team through a focus on performance (service/retail sales and in-store events), people (guest service), and process…
Added 1 hour ago
Sales Manager
Ulta Beauty, Inc.
Bee Cave, TX
Execute the Guest Engagement Leader program flawlessly through business ownership, associate coaching and leading a helpful and friendly guest experience to drive business results across…
Added 1 hour ago
UB
Experience Manager
Ulta Beauty, Inc.
Littleton, CO
- $33 to $40 USD / hour
Execute the Guest Engagement Leader program flawlessly through business ownership, associate coaching, and leading a helpful and friendly guest experience to drive business results across…
Added 1 hour ago
Seasonal Beauty Advisor
Ulta Beauty, Inc.
Green Bay, WI
…tasks as assigned. The Seasonal Beauty Advisor supports the leadership team through a focus on performance (service/retail sales and in-store events), people (guest service), and process…
Added 1 hour ago
Lead Cashier
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Salt Lake City, UT
…guest experience, and loyalty), people (guest service, and associate training and development), and process (operating procedures and compliance standards with an emphasis on cashiering).…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Lead a team of SDEs that create and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Grow existing talent and hire new talent to quickly scale the platform to accelerate defect elimination across Amazon.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of engineering team management experience
8+ years of leading the definition and development of multi tier web services experience
1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience
1+ years of developing large-scale, multi-tiered distributed software systems using Java, C#, or C++ experience
5+ years of Software Engineer, Software Developer, or related occupational experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
Experience partnering with product or program management teams Preferred qualifications
Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
1+ years of developing large-scale, multi-tiered distributed software systems using service-oriented architecture experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 184,900.00 - 250,200.00 USD annually

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More about this job

Skills

Software development
Customer service
Customer experience
Prioritization
Leadership
Project management
Oracle Java
C#
C++
Computer science
Program management
Recruitment
Coaching
Mental health

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