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Added 25 mins ago
Auditor
City of New York
New York City, NY
Only candidates who are permanent in the Associate Project Manager title, reachable on DDC’s Promotional Exam #3573, or the Open Competitive Exam #3110 may apply. Please include a copy of…
Added 1 hour ago
GH
Sr. Engineer, Supplier Quality & Development
GE HealthCare
Troy, NY
- $100,800 to $151,200 USD / year
…with 6+ years of experience in manufacturing, engineering or quality assurance experience, or an Associate's Degree with 8+ years of manufacturing, engineering, or quality assurance…
Added 1 hour ago
Associate Electrical Design Engineer
Moog Inc
BUFFALO, NY
…can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work. Job Title:Associate Electrical Design EngineerReporting To:Management, Design…
Added 1 hour ago
HT
Field Service Engineer II-Relocation Package Available!
Honeywell Technologies
Albany, NY
- $35.82 to $44.81 USD / hour
As a Field Service Engineer II here at Honeywell, you will provide advanced technical support in Industrial Automation, troubleshoot complex issues, ensure solution implementation, and…
Added 1 hour ago
Associate, Computer / Electrical Engineer (FPGA Development)
L3Harris
Rochester, NY
Job Title: Associate, Computer / Electrical Engineer (FPGA Development)
Added 1 hour ago
NL
Senior Data Scientist/Engineer
NYU Langone Medical Center
New York, NY
- $121,792.22 to $162,052.8 USD / year
We have an exciting opportunity to join our team as a Senior Data Scientist/Engineer. Onsite position.
Added 2 hours ago
Software Development Engineer, Amazon Customer Service
Amazon.com Services LLC
Seattle, WA
…improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based…
Added 2 hours ago
Data Engineer I
First Citizens Bank
Raleigh, NC · UNAVAILABLE, NC
AWS Certified Cloud Practitioner, AWS Certified Developer – Associate, AWS Certified Data Engineer – Associate, SnowPro Core Certification, or equivalent cloud and data platform…
Added 2 hours ago
Sr. Digital Field Service Engineer (Argos/ORA/DHS) Princeton NJ
Alcon Vision, LLC. Company
Remote, United States
The Digital Field Service Engineer serves as the technical expert for Alcon's connected equipment and digital service solutions. This role is responsible for installing, configuring,…
Added 2 hours ago
Sr. Associate I, Field Technical Service Engineering - Remote Fresno, CA
Alcon Vision, LLC. Company
Remote, United States
This role is part of Alcon's Engineering function, a team focused on improving quality, processes, products, packaging and materials across our business to help deliver brilliant outcomes.…
Added 3 hours ago
DO
Associate Hydroelectric Power Utility Engineer
Department of Water Resources
CA
- $9,713 to $12,151 USD / month
Under direction of the Power Resources Unit's Senior Hydroelectric Plant (HEP) Utility Engineer (Supervisor), the incumbent Associate Hydroelectric Power Utility Engineer is responsible for…
Added 3 hours ago
BH
Facilities Manager
Bassett Healthcare Network
Cooperstown, NY
- $89,576.05 USD / year
…our communities, achieve optimum health and enjoy the best quality of life…
Added 4 hours ago
CO
Senior Civil Engineer Supervisor (Transportation)
Commonwealth of Pennsylvania
Uniontown, PA
- $80,646 to $104,959 USD / year
Help shape the future of transportation projects across Pennsylvania! As a Senior Civil Engineer Supervisor (Transportation) with the Department of Transportation, you will lead complex…
Added 4 hours ago
Machining Estimator
RMS Energy
Little Falls, MN
Schedule and participate in bid meetings with division leaders, Sales, Operations, machine shop, engineering, and quality resources, and help track action items and contributions.
Added 4 hours ago
C
Associate Quality Engineer
Coloplast
Minneapolis, MN
- $11.41 USD / hour
The Interventional Urology Operations Associate Quality Engineer is responsible for supporting and maintaining quality compliance within US Operations. In all actions, they will demonstrate…
Added 4 hours ago
Senior Cloud Engineer
Eide Bailly
Minneapolis, MN
The Cloud Senior Engineer is responsible for supporting complex engineering initiatives across the Microsoft cloud environment, with a primary focus on Microsoft Dynamics 365 CRM, the Power…
Added 4 hours ago
Senior Cloud Engineer
Eide Bailly
Minneapolis, MN
The Cloud Senior Engineer is responsible for supporting complex engineering initiatives across the Microsoft cloud environment, with a primary focus on Microsoft Dynamics 365 CRM, the Power…
Added 4 hours ago
Associate Director, Cyber Operations (Countermeasures)
KPMG LLP
Minneapolis, MN
KPMG is currently seeking an Associate Director, Cyber Operations (Countermeasure) to join our Enterprise Security Services organization.
Added 4 hours ago
Manufacturing Engineer I - Associate
Graco, Inc.
Rogers, MN
Learn to identify quality issue trends to understand chronic issues and determine corrective and preventative actions.
Added 5 hours ago
2027 Associate Mission Assurance Engineer - Rocket Center WV
Northrop Grumman
Rocket Center, WV
Generate quality reports such as First Pass Yield, First Article Inspection, Cost of Quality, etc.
Added 5 hours ago
SO
FIRE & BUILDING CODE INSPECTOR 1* - 11102026-82786
State of Tennessee
TN
- $3,667 USD / month
Substitution of a Specific Associate's degree for the Required Bachelor's Degree: Graduation from an accredited college, university, or technical institute with an associate's degree in…
Added 5 hours ago
SO
FIRE & BUILDING CODE INSPECTOR 1* - 11102026-82739
State of Tennessee
TN
- $3,667 USD / month
Substitution of a Specific Associate's degree for the Required Bachelor's Degree: Graduation from an accredited college, university, or technical institute with an associate's degree in…
Added 5 hours ago
C
Senior Systems Testing Engineer
Carrier
Indianapolis, IN
- $79,000 to $158,000 USD / year
The Senior Systems Test Engineer oversees testing the embedded system to ensure it meets both system requirements and customer expectations. The Senior Systems Test Engineer owns the…
Added 5 hours ago
Software Engineer, Experienced Associate
PwC
Indianapolis, IN
As a Software Engineer, Experienced Associate you will contribute to the design, build, modernization, and scaling of custom applications across the software development lifecycle within…
Added 6 hours ago
Principal, Software Engineer - Enterprise Automation Frameworks & Support
Humana
Boston, MA
Principal Automation Engineer, Enterprise Automation Frameworks & Support is a senior technical leader responsible for defining, designing, and scaling enterprise-wide test automation…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Lead a team of SDEs that create and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Grow existing talent and hire new talent to quickly scale the platform to accelerate defect elimination across Amazon.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of engineering team management experience
8+ years of leading the definition and development of multi tier web services experience
1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience
1+ years of developing large-scale, multi-tiered distributed software systems using Java, C#, or C++ experience
5+ years of Software Engineer, Software Developer, or related occupational experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
Experience partnering with product or program management teams Preferred qualifications
Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
1+ years of developing large-scale, multi-tiered distributed software systems using service-oriented architecture experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 184,900.00 - 250,200.00 USD annually

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More about this job

Skills

Software development
Customer service
Customer experience
Prioritization
Leadership
Project management
Oracle Java
C#
C++
Computer science
Program management
Recruitment
Coaching
Mental health

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