Jobs in the United States

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BO
ASSOCIATE PROFESSOR
Bureau of Naval Personnel
Newport, RI
- $137,212 to $170,625 USD / year
…objectives. The course is an intensive, immersive 13-month program, which runs concurrently with the Naval War College's Naval Command and Staff College graduate education. Graduates are…
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CF
Nurse Educator
Centers for Disease Control and Prevention
Atlanta, GA
- $112,556 to $146,325 USD / year
A graduate or higher-level degree, bachelor's degree, associate degree, or diploma from an accredited professional nursing educational program is required. This education must have been…
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VH
Patient Aligned Care Team- Registered Nurse
Veterans Health Administration
Port Charlotte, FL
- $81,363 to $143,046 USD / year
…by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on…
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VH
Ambulatory Care Center Registered Nurse
Veterans Health Administration
Cape Coral, FL
- $75,987 to $148,013 USD / year
…the coordination of care focused on patient education, self-management, and customer satisfaction throughout the continuum of care. Administers medications and procedures per established…
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IA
Deputy Assistant Director, Homeland Security Investigations
Immigration and Customs Enforcement
Arlington, VA · Washington, DC · Vienna, VA · Fairfax, VA
- $151,661 to $228,000 USD / year
…and developments; and serving as an advisor to the Executive Associate Director and Deputy Executive Associate Director on criminal and civil proceedings related to violations under HSI…
Added 4 mins ago
Exceptional Children Teacher Assistant/SBS (26-27)
Charlotte-Mecklenburg Schools
Charlotte, NC
Knowledge of the Individual Education Program (process, strategies, classroom management, learning assessment and diagnosis, and research related to learning)
Added 10 mins ago
UG
Associate Patient Care Coordinator
UnitedHealth Group
Redlands, CA
- $16 to $29 USD / hour
…together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our…
Added 10 mins ago
Software Development Engineer, Amazon Customer Service
Amazon.com Services LLC
Seattle, WA
- Experience partnering with product or program management teams
Added 22 mins ago
CO
Behavioral Health Case Manager I/II
County of Humboldt
Eureka, CA
- $20.69 to $30.53 USD / hour
This program works with individuals who qualify for participation in a Department of State Hospital Felony and Misdemeanor Diversion program for individuals deemed incompetent to stand…
Added 28 mins ago
Data Engineer I
First Citizens Bank
Raleigh, NC · UNAVAILABLE, NC
Preferred Area of Experience: Data engineering, database management, or related field. Experience with cloud-based data platforms and big data technologies
Added 30 mins ago
SO
Print Shop Manager (#011574) Industries Administration, Columbia (RICHLAND)
State of South Carolina
Columbia, SC
- $53,142 to $71,706 USD / year
…the efficient operation of a prison industry - traditional program for a potential multi-shift operation in a correctional setting at the SCDC print…
Added 30 mins ago
SO
Transportation Engineering Associate I (61033213)
State of South Carolina
Charleston, SC
- $65,000 to $90,372 USD / year
A bachelor’s degree in Engineering, Engineering Technology, or Construction Science and Management; or an approved acceptable equivalence
Added 32 mins ago
VM
IT Project Manager
Valley Metro
Phoenix, AZ
- $100,736.95 to $151,105.42 USD / year
Project Management Professional (PMP), Certified Associate in Project Management (CAPM), Certified ScrumMaster (CSM), or another related project management certification desired.
Added 39 mins ago
Store Manager - West Town Mall
PACSUN
Knoxville, TN
…fashion and trends. The Store Manager consistently coaches the Management team and Associate teams to ensure alignment and motivation around the company’s’ strategies and…
Added 41 mins ago
SB
Assistant Vice President for Student Affairs
SUNY Brockport NY
Brockport, NY
- $140,000 to $149,000 USD / year
Foster collaboration with Academic Affairs, Enrollment Management, and other university divisions to enhance student retention and success.
Added 45 mins ago
Risk & Safety Representative - PEO
Paychex
Nashville, TN · Atlanta, GA · Louisville, KY
Helps manage our PEO workers' compensation program by implementing safety and risk control services to our PEO client base via onsite and telephonic communication. Provide guidance to…
Added 47 mins ago
Cardio Invasive Specialist - Cardiovascular Lab
Presbyterian Hospital
United States
Associate's degree in Invasive Cardiovascular / Cardiopulmonary Technologist program, radiology, Respiratory therapy, EMS, or other Related healthcare degrees. 3 years of additional…
Added 48 mins ago
Diabetes Nurse Educator NE
AdventHealth
Shawnee, KS
…behavior changes and setting achievable goals for diabetes self-management. Coaches clients through the behavior change process to improve diabetes self-management. Documents client…
Added 48 mins ago
Sr. Maintenance Technician
CBRE
Lenexa, KS
· Build and close out work orders in aComputerized Maintenance Management System (CMMS).
Added 48 mins ago
Adjunct Assistant Professor, Automotive Technology
Johnson County Community College
Overland Park, KS
Added 49 mins ago
Registered Nurse Manager ED
Ascension Health
Wichita, KS
Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
Added 49 mins ago
W
(USA) Cake Decorator
Walmart
Wichita, KS
- $19 to $27 USD / hour
…standards sanitation guidelines cold chain compliance and inventory management operating maintaining and sanitizing equipment and demonstrating understanding of product and layout execution…
Added 49 mins ago
Chaplain
Ascension Health
Wichita, KS
Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
Added 49 mins ago
Pharmacist NE
Ascension Health
Wichita, KS
Well-being support: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
Added 49 mins ago
Sr. Maintenance Technician
CBRE
Kansas City, KS
Build and close out work orders in a Computerized Maintenance Management System (CMMS).

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Lead a team of SDEs that create and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Grow existing talent and hire new talent to quickly scale the platform to accelerate defect elimination across Amazon.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of engineering team management experience
8+ years of leading the definition and development of multi tier web services experience
1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience
1+ years of developing large-scale, multi-tiered distributed software systems using Java, C#, or C++ experience
5+ years of Software Engineer, Software Developer, or related occupational experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
Experience partnering with product or program management teams Preferred qualifications
Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
1+ years of developing large-scale, multi-tiered distributed software systems using service-oriented architecture experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 184,900.00 - 250,200.00 USD annually

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More about this job

Skills

Software development
Customer service
Customer experience
Prioritization
Leadership
Project management
Oracle Java
C#
C++
Computer science
Program management
Recruitment
Coaching
Mental health

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