Jobs in the United States

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Added 1 min ago
STARBUCKS/BARISTA
The Kroger Co.
Lynnwood, WA
…retirement benefits, paid time off, mental health resources, associate discounts and opportunities to learn, grow and advance. Our associates also get to help us make a difference in our…
Added 2 mins ago
CF
Nurse Educator
Centers for Disease Control and Prevention
Atlanta, GA
- $112,556 to $146,325 USD / year
A graduate or higher-level degree, bachelor's degree, associate degree, or diploma from an accredited professional nursing educational program is required. This education must have been…
Added 2 mins ago
VH
Patient Aligned Care Team- Registered Nurse
Veterans Health Administration
Port Charlotte, FL
- $81,363 to $143,046 USD / year
…education program. Credit for foreign nursing education higher that associate degree/entry level requires a formal degree equivalency validation from a recognized equivalency evaluation…
Added 2 mins ago
VH
Ambulatory Care Center Registered Nurse
Veterans Health Administration
Cape Coral, FL
- $75,987 to $148,013 USD / year
…education program. Credit for foreign nursing education higher that associate degree/entry level requires a formal degree equivalency validation from a recognized equivalency evaluation…
Added 2 mins ago
IA
Deputy Assistant Director, Homeland Security Investigations
Immigration and Customs Enforcement
Arlington, VA · Washington, DC · Vienna, VA · Fairfax, VA
- $151,661 to $228,000 USD / year
…and developments; and serving as an advisor to the Executive Associate Director and Deputy Executive Associate Director on criminal and civil proceedings related to violations under HSI…
Added 4 mins ago
Associate EHS Consultant or EHS Consultant – Groundwater & Waste Management
Duke Energy Business Services, LLC
Plainfield, IN
…combustion residuals (CCR). The position may be filled at the Associate EHS Consultant or EHS Consultant level based on the selected candidate’s education and…
Added 5 mins ago
MU
Instructional Assistant Special Education II - Self-Contained - Part Time - Webster Elementary School
Mesa USD 4
Mesa, AZ
- From $19.89 USD / hour
- Part-time
Associate’s Degree or 60 college credit hours required at time of hire OR pass the ParaPro Test provided by the district free of charge
Added 5 mins ago
LP
Para, Early Childhood, 4.5 hrs/day, 178 days - morning program
Lincoln Public Schools NE
Lincoln, NE
- $21.3 USD / hour
Position requires 48 hours of semester college credit (equates to 72 quarter system hours) or an associate degree to comply with Title I requirement. Within this requirement, must meet…
Added 5 mins ago
OP
Paraprofessional, Special Education (Rate Starts at $21.99 per hour)
Omaha Public Schools
Omaha, NE
- From $21.99 USD / hour
An Associate's degree, OR completion of 48 semester hours or 72 quarter hours at an institution of higher learning, OR demonstrated proficiency in the ability to assist in the instruction…
Added 5 mins ago
LP
Para, Early Childhood, 7.5 hrs/day, 178 days
Lincoln Public Schools NE
Lincoln, NE
- $21.3 USD / hour
Position requires 48 hours of college credit (semester) or an associate degree to comply with Title I requirement. Within this requirement, must meet requirements of State Rule 11, which…
Added 5 mins ago
Exceptional Children Teacher Assistant/SBS (26-27)
Charlotte-Mecklenburg Schools
Charlotte, NC
Added 11 mins ago
UG
Associate Patient Care Coordinator
UnitedHealth Group
Redlands, CA
- $16 to $29 USD / hour
The Associate Patient Care Coordinator is responsible to the Center Administrator and provides appointment scheduling, patient registration, cashiering, answers incoming calls and performs…
Added 11 mins ago
Software Development Engineer, Amazon Customer Service
Amazon.com Services LLC
Seattle, WA
…improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based…
Added 24 mins ago
CO
Behavioral Health Case Manager I/II
County of Humboldt
Eureka, CA
- $20.69 to $30.53 USD / hour
Added 24 mins ago
OC
Director of Child Care
Oyster Creek Montessori School
Richmond, TX
- $50,000 to $60,000 USD / year
Associate/Bachelor’s degree or higher in Early Childhood Education, Child Development, or related field
Added 24 mins ago
Full Stack Developer (Entry/Associate Level)
InterImage
Columbia, MD
As a Full Stack Developer, you will enhance, maintain, and modernize an established enterprise application while ensuring its reliability, performance, and integration with multiple…
Added 25 mins ago
OM
Automotive Technician
OWEN MOTOR GROUP INC
MARSHALL, IL
- $18 to $25 USD / hour
An associate degree or completion of an automotive service technician training program is preferred
Added 25 mins ago
OM
Automotive Sales Consultant
OWEN MOTOR GROUP INC
MARSHALL, IL
- $60,000 to $80,000 USD / year
Added 25 mins ago
Senior Digital Marketing Manager, Associations
Interactive Strategies
Remote, United States
In this role, you'll report to our Associate Director, Associations and B2B, and work across a portfolio of clients to develop and execute integrated digital marketing strategies. You'll…
Added 26 mins ago
Data Center Facilities Technician II, Mechanical
Google
Reno, NV
Associate's degree, trade school certification, or other certified training in a related technical field, or equivalent practical experience.
Added 29 mins ago
Data Engineer I
First Citizens Bank
Raleigh, NC · UNAVAILABLE, NC
AWS Certified Cloud Practitioner, AWS Certified Developer – Associate, AWS Certified Data Engineer – Associate, SnowPro Core Certification, or equivalent cloud and data platform…
Added 30 mins ago
Digital Strategist, Content and Marketing Strategy
Harvard University
Cambridge, MA
Reporting to the Senior Associate Director, Content and Marketing Strategy, the Digital Strategist is a versatile digital storyteller and marketer who strengthens AA&D’s overall digital…
Added 31 mins ago
SO
Transp Engr/Transportation Engineering Associate II (61033445)
State of South Carolina
Richland County, SC
- $70,304 to $105,978 USD / year
Added 34 mins ago
Sr. Digital Field Service Engineer (Argos/ORA/DHS) Princeton NJ
Alcon Vision, LLC. Company
Remote, United States
Associate’s degree or equivalent years of directly related experience
Added 34 mins ago
Associate I Instrumentation and Calibration
Alcon Research, LLC. Company
Fort Worth, TX
The Associate I, Instrumentation and Calibration is part of Alcon's Engineering function, a team focused on improving quality, processes, products, packaging and materials across our…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Lead a team of SDEs that create and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Grow existing talent and hire new talent to quickly scale the platform to accelerate defect elimination across Amazon.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of engineering team management experience
8+ years of leading the definition and development of multi tier web services experience
1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience
1+ years of developing large-scale, multi-tiered distributed software systems using Java, C#, or C++ experience
5+ years of Software Engineer, Software Developer, or related occupational experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
Experience partnering with product or program management teams Preferred qualifications
Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
1+ years of developing large-scale, multi-tiered distributed software systems using service-oriented architecture experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 184,900.00 - 250,200.00 USD annually

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More about this job

Skills

Software development
Customer service
Customer experience
Prioritization
Leadership
Project management
Oracle Java
C#
C++
Computer science
Program management
Recruitment
Coaching
Mental health

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