Jobs in the United States

25+ jobs

Save this search

Added just now
Customer Service Representative
Circle K
Jacksonville, FL
Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
Added just now
Customer Service Representative
Circle K
St Marys, OH
Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
Added just now
Customer Service Representative
Circle K
St Marys, OH
Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
Added just now
Customer Service Representative
Circle K
St Marys, OH
Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
Added 1 min ago
VH
Acute Care Critical Care Nurse
Veterans Health Administration
Bay Pines, FL
- $78,939 to $150,808 USD / year
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Added 1 min ago
Sales Associate - Mini Stevens Creek
AutoNation
Santa Clara, CA
The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment.…
Added 3 mins ago
STARBUCKS/BARISTA
The Kroger Co.
Lynnwood, WA
…retirement benefits, paid time off, mental health resources, associate discounts and opportunities to learn, grow and advance. Our associates also get to help us make a difference in our…
Added 4 mins ago
BO
ASSOCIATE PROFESSOR
Bureau of Naval Personnel
Newport, RI
- $137,212 to $170,625 USD / year
Added 4 mins ago
VH
Patient Aligned Care Team- Registered Nurse
Veterans Health Administration
Port Charlotte, FL
- $81,363 to $143,046 USD / year
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Added 4 mins ago
VH
Ambulatory Care Center Registered Nurse
Veterans Health Administration
Cape Coral, FL
- $75,987 to $148,013 USD / year
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Added 5 mins ago
A
Warehouse Associate | 12 Hour Shifts | Start ASAP
Aerotek
Woodburn, OR
- $21 USD / hour
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Added 13 mins ago
UG
Associate Patient Care Coordinator
UnitedHealth Group
Redlands, CA
- $16 to $29 USD / hour
The Associate Patient Care Coordinator is responsible to the Center Administrator and provides appointment scheduling, patient registration, cashiering, answers incoming calls and performs…
Added 14 mins ago
Software Development Engineer, Amazon Customer Service
Amazon.com Services LLC
Seattle, WA
…improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based…
Added 25 mins ago
CO
Plan Checker- Residential Specialist
City of Bakersfield
Bakersfield, CA
- $39.7 to $48.36 USD / hour
Associate of Arts Degree from an accredited college with a major in Engineering, Architecture, Business, or related field; AND
Added 26 mins ago
CO
Behavioral Health Case Manager I/II
County of Humboldt
Eureka, CA
- $20.69 to $30.53 USD / hour
Added 27 mins ago
OM
Automotive Technician
OWEN MOTOR GROUP INC
MARSHALL, IL
- $18 to $25 USD / hour
An associate degree or completion of an automotive service technician training program is preferred
Added 27 mins ago
OM
Automotive Sales Consultant
OWEN MOTOR GROUP INC
MARSHALL, IL
- $60,000 to $80,000 USD / year
● Medical / Dental / Vision / Simple IRA / Disability and Life Insurance / Paid Vacation and
Added 27 mins ago
Senior Digital Marketing Manager, Associations
Interactive Strategies
Remote, United States
In this role, you'll report to our Associate Director, Associations and B2B, and work across a portfolio of clients to develop and execute integrated digital marketing strategies. You'll…
Added 30 mins ago
MRI Technologist - Contract Opportunity
Supplemental Health Care
Columbus, OH
Associate’s or Bachelor’s degree in Radiologic Technology or related field
Added 30 mins ago
CT Technologist - Computed Tomography Technologist
Supplemental Health Care
Carlsbad, NM
Associate’s or Bachelor’s degree from an accredited Radiologic Technology program
Added 30 mins ago
Medical Sonographer
Supplemental Health Care
Bangor, ME
Associate or Bachelor's degree with coursework in sciences and anatomy
Added 30 mins ago
CT Technologist - Computed Tomography Technologist
Supplemental Health Care
Boston, MA
Associate’s or Bachelor’s degree from an accredited Radiologic Technology program
Added 30 mins ago
Polysomnographic Technologist - Sleep Tech
Supplemental Health Care
Jefferson City, MO
Associate's degree in polysomnography or a related field
Added 30 mins ago
CT Technologist - Computed Tomography Technologist
Supplemental Health Care
Jefferson City, MO
Associate’s or Bachelor’s degree from an accredited Radiologic Technology program
Added 32 mins ago
Digital Strategist, Content and Marketing Strategy
Harvard University
Cambridge, MA
Reporting to the Senior Associate Director, Content and Marketing Strategy, the Digital Strategist is a versatile digital storyteller and marketer who strengthens AA&D’s overall digital…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Seattle, WA, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Lead a team of SDEs that create and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Grow existing talent and hire new talent to quickly scale the platform to accelerate defect elimination across Amazon.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of engineering team management experience
8+ years of leading the definition and development of multi tier web services experience
1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience
1+ years of developing large-scale, multi-tiered distributed software systems using Java, C#, or C++ experience
5+ years of Software Engineer, Software Developer, or related occupational experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
Experience partnering with product or program management teams Preferred qualifications
Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
1+ years of developing large-scale, multi-tiered distributed software systems using service-oriented architecture experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 184,900.00 - 250,200.00 USD annually

Apply About employer

More about this job

Skills

Software development
Customer service
Customer experience
Prioritization
Leadership
Project management
Oracle Java
C#
C++
Computer science
Program management
Recruitment
Coaching
Mental health

Report this job