Jobs in the United States

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Added 9 mins ago
Associate EHS Consultant or EHS Consultant – Groundwater & Waste Management
Duke Energy Business Services, LLC
Plainfield, IN
This position is for an engineer, geologist, or environmental scientist who would provide technical and regulatory support to power generation facilities in Indiana and Kentucky, with a…
Added 16 mins ago
Software Development Engineer, Amazon Customer Service
Amazon.com Services LLC
Seattle, WA
…improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based…
Added 39 mins ago
Sr. Digital Field Service Engineer (Argos/ORA/DHS) Princeton NJ
Alcon Vision, LLC. Company
Remote, United States
The Digital Field Service Engineer serves as the technical expert for Alcon's connected equipment and digital service solutions. This role is responsible for installing, configuring,…
Added 39 mins ago
Sr. Associate I, Field Technical Service Engineering - Remote Fresno, CA
Alcon Vision, LLC. Company
Remote, United States
…help deliver brilliant outcomes. As a Surgical Field Service Engineer supporting Alcon equipment at customer sites and demo equipment function effectively, you will be trusted to work on…
Added 1 hour ago
DO
Associate Hydroelectric Power Utility Engineer
Department of Water Resources
CA
- $9,713 to $12,151 USD / month
Under direction of the Power Resources Unit's Senior Hydroelectric Plant (HEP) Utility Engineer (Supervisor), the incumbent Associate Hydroelectric Power Utility Engineer is responsible for…
Added 1 hour ago
Senior Microsoft Platform Engineer
Systems Engineering Solutions Corporation
Alexandria, VA
Position Description: The Senior Microsoft Platform Engineer is a Tier 3 role responsible for the administration, operation, and continuous improvement of the agency's Microsoft Azure…
Added 1 hour ago
CO
Junior Engineer (Development Services)
City of Sacramento
Sacramento, CA
- $31.78 to $44.72 USD / hour
Direct supervision is provided by an Associate [Civil; Electrical; or Mechanical] Engineer or other higher-level personnel. This classification does not supervise.
Added 1 hour ago
CO
Assistant Civil Engineer (Development Services)
City of Sacramento
Sacramento, CA
- $38.76 to $54.55 USD / hour
The Assistant Civil Engineer is a journey-level classification filled with multiple incumbents. Incumbents are responsible for performing moderately difficult professional engineering work…
Added 1 hour ago
CO
Associate Civil Engineer (Development Services)
City of Sacramento
Sacramento, CA
- $47.05 to $66.2 USD / hour
The Associate Civil Engineer position is in the Development Review Section within the Engineering and Water Resources Division of the Department of Utilities (DOU). The position is…
Added 1 hour ago
CO
Senior Civil Engineer Supervisor (Transportation)
Commonwealth of Pennsylvania
Uniontown, PA
- $80,646 to $104,959 USD / year
Five years of civil engineering experience in the appropriate specialty; and an Engineer-in-Training certificate issued by or acceptable to the Pennsylvania State Registration Board for…
Added 2 hours ago
Senior Cloud Engineer
Eide Bailly
Minneapolis, MN
The Cloud Senior Engineer is responsible for supporting complex engineering initiatives across the Microsoft cloud environment, with a primary focus on Microsoft Dynamics 365 CRM, the Power…
Added 2 hours ago
Senior Cloud Engineer
Eide Bailly
Minneapolis, MN
The Cloud Senior Engineer is responsible for supporting complex engineering initiatives across the Microsoft cloud environment, with a primary focus on Microsoft Dynamics 365 CRM, the Power…
Added 2 hours ago
2026 Associate/Electrical Engineer- Gilbert AZ
Military Spouse Jobs & VetJobs
United States
Our Tactical Space Systems Division Integration and Test group is seeking an Electronics Engineer to join our team of qualified and diverse individuals in Gilbert, AZ. You will have the…
Added 3 hours ago
2027 Associate Mission Assurance Engineer - Rocket Center WV
Northrop Grumman
Rocket Center, WV
…Northrop Grumman. Use your experience to grow your career and support our global customers with the technology, systems, and solutions they need to enable their missions on the front lines…
Added 3 hours ago
Senior Network Security Engineer
Ignite IT
Remote, United States
Coordinate with SOC/NOC, cloud, identity/directory, wireless/LAN, server, endpoint, system owner, application, governance, and vendor teams during changes, incidents, troubleshooting,…
Added 3 hours ago
C
Senior Systems Testing Engineer
Carrier
Indianapolis, IN
- $79,000 to $158,000 USD / year
The Senior Systems Test Engineer oversees testing the embedded system to ensure it meets both system requirements and customer expectations. The Senior Systems Test Engineer owns the…
Added 3 hours ago
Software Engineer, Experienced Associate
PwC
Indianapolis, IN
As a Software Engineer, Experienced Associate you will contribute to the design, build, modernization, and scaling of custom applications across the software development lifecycle within…
Added 3 hours ago
Software Engineer
HM Health Solutions Inc.
Remote, United States
This job is an integral member of an agile software engineer team responsible for building complex scalable software applications across all digital channels to serve our customers. The…
Added 4 hours ago
Principal, Software Engineer - Enterprise Automation Frameworks & Support
Humana
Boston, MA
Principal Automation Engineer, Enterprise Automation Frameworks & Support is a senior technical leader responsible for defining, designing, and scaling enterprise-wide test automation…
Added 4 hours ago
BIM Mapping Specialist
ZBETA Consulting
Remote, United States
…Human-Centered approach in order to help our clients architect and engineer superior physical security solutions, implement them seamlessly, and operate them at peak efficiency. ZBeta…
Added 5 hours ago
Information Technology Manager (INTERNAL CANDIDATES ONLY)
Golden Empire Transit District
Bakersfield, CA
This classification is distinguished from the Information Technology Systems Analyst/Systems Engineer in that the Systems Engineer has responsibility for specific, assigned IT specialty…
Added 5 hours ago
SO
Principal Engineer (Google Cloud) (Remote From Anywhere In CO)
State of Colorado
CO
- $115,000 to $135,000 USD / year
…nation's leading government IT organizations by reimagining how we support agencies, building first-of-their-kind applications, and creating an inclusive, collaborative culture, together.…
Added 5 hours ago
Power Systems Protection Engineer
SEL Engineering Services, Inc.
FL · OH · PA · NH
We are seeking a skilled and dedicated Power System Protection Engineer to join our Engineering Services team. As a Power System Protection Engineer, you will be responsible for ensuring…
Added 5 hours ago
Engineer II, Google Cloud
PwC
Phoenix, AZ
As a Engineer II, Google Cloud you will contribute to the design, build, testing, and optimization of cloud-native applications on Google Cloud, supporting work across the full software…
Added 5 hours ago
Senior Network Engineer
Cognizant
Phoenix, AZ
We are seeking an experienced Senior Network Engineer to design, implement, secure, operate, and optimize enterprise data-center, campus, branch, wireless, and hybrid-cloud networks. The…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Lead a team of SDEs that create and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Grow existing talent and hire new talent to quickly scale the platform to accelerate defect elimination across Amazon.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of engineering team management experience
8+ years of leading the definition and development of multi tier web services experience
1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience
1+ years of developing large-scale, multi-tiered distributed software systems using Java, C#, or C++ experience
5+ years of Software Engineer, Software Developer, or related occupational experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
Experience partnering with product or program management teams Preferred qualifications
Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
1+ years of developing large-scale, multi-tiered distributed software systems using service-oriented architecture experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 184,900.00 - 250,200.00 USD annually

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More about this job

Skills

Software development
Customer service
Customer experience
Prioritization
Leadership
Project management
Oracle Java
C#
C++
Computer science
Program management
Recruitment
Coaching
Mental health

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