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Added 3 mins ago
PS
Tooling Evolution Lead Engineer
Pfizer Shared Services (EFSS)
MA · CT · NY
- $162,900 to $271,500 USD / year
…output is what the self-service onboarding portal shows to every engineer and PM across all eight platforms, and your evidence framework is what turns tool selection from a political…
Added 19 mins ago
Software Engineer Dev
Whitespace
Remote, United States
GeoDelphi, Inc. dba Whitespace is seeking a dynamic and innovative Software Engineer to build cutting-edge solutions within our Iris platform. You’ll be essential to the digital offering…
Added 19 mins ago
Software Engineer Dev
Whitespace
Remote, United States
GeoDelphi, Inc. dba Whitespace is seeking a dynamic and innovative Software Engineer to build cutting-edge solutions within our Iris platform. You’ll be essential to the digital offering…
Added 19 mins ago
Software Engineer Dev
Whitespace
Remote, United States
GeoDelphi, Inc. dba Whitespace is seeking a dynamic and innovative Software Engineer to build cutting-edge solutions within our Iris platform. You’ll be essential to the digital offering…
Added 19 mins ago
Software Engineer Dev
Whitespace
Remote, United States
GeoDelphi, Inc. dba Whitespace is seeking a dynamic and innovative Software Engineer to build cutting-edge solutions within our Iris platform. You’ll be essential to the digital offering…
Added 29 mins ago
Software Development Engineer, Amazon Customer Service
Amazon.com Services LLC
Seattle, WA
…opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer…
Added 1 hour ago
Agentic Context Engineer
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Agentic Context Engineer based in the United States.
Added 1 hour ago
J
Agentic-First Software Engineer (Miami)
Jiffy
Miami, FL
- $150,000 to $265,000 USD / year
Jiffy.com is seeking Agentic-First Software Engineers (Snr/Staff/Principal) with deep hands-on experience orchestrating AI coding agents to ship production software at pace. Reporting…
Added 1 hour ago
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Agentic-First Software Engineer (Relocate to Miami)
Jiffy
Austin, TX
- $150,000 to $265,000 USD / year
Jiffy.com is seeking Agentic-First Software Engineers (Snr/Staff/Principal) with deep hands-on experience orchestrating AI coding agents to ship production software at pace. Reporting…
Added 1 hour ago
VP of Product
Leena AI
NY · New York, NY
Leena AI is an enterprise agentic AI platform for HR, IT and Finance. Our AI Colleagues don't just answer employee questions - they run the work behind them: case handling, approvals and…
Added 1 hour ago
I
Quantum Software Engineer - Nuclear
Infleqtion
Remote, United States
- $110,000 to $182,000 USD / year
We are seeking a Quantum Software Engineer with expertise in nuclear physics and quantum algorithms for physical science applications.
Added 2 hours ago
Software Engineer, Core Services
SpaceXAI
San Francisco, CA · New York, NY
As a Software Engineer on the Core Services team at SpaceXSI, you'll own the critical shared services that sit between our product surfaces and the infrastructure layer: auth, webhooks, and…
Added 2 hours ago
SI
Principal Platform Solution Engineer
Salesforce, Inc.
Remote, United States
- $173,460 to $255,150 USD / year
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of…
Added 2 hours ago
SI
Forward Deployed Engineer Specialists (FDE) (Mid/Senior Level)
Salesforce, Inc.
NY
- $148,500 to $285,800 USD / year
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of…
Added 2 hours ago
Hardware Architecture Manager
Ford Motor Company
Dearborn, MI
Champion “Engineer as Designer,” strengthening CATIA/3DX, CAE, and ADAMS MBD proficiency.
Added 3 hours ago
CI
Staff Software Engineer, Agentic Tools
Cribl, Inc
Denver, CO
- $210,000 to $245,000 USD / year
Design, build, and operate production agentic workflows and the platform harnesses they run on (orchestration, tool integrations, shared context, extension points for other teams)
Added 3 hours ago
Lead Full Stack Java Engineer
Wells Fargo Bank, N. A.
CHARLOTTE, NC
Wells Fargo is seeking a highly skilled and hands-on Lead Engineer to drive the end-to-end delivery of strategic lending technology solutions supporting new product launches and feature…
Added 3 hours ago
Sr Consultant, Software Engineer (AI Engineer)
Nationwide Life and Annuity Insurance Co
OH · AZ · IA
The Sr Consultant, Software Engineer (AI Engineer) is accountable for turning AI strategy into trusted, reusable technology capabilities that enable Nationwide to build and operate AI…
Added 3 hours ago
Jr. AI Prompt Engineer
Ignite IT
Remote, United States
Ignite IT is seeking a Junior AI Prompt Engineer to support U.S. Customs and Border Protection (CBP). In this role, you will work directly with stakeholders to identify opportunities for AI…
Added 3 hours ago
Senior Software Development Engineer , Stores Foundational AI - Rufus
Amazon.com Services LLC
Seattle, WA · Palo Alto, CA
Partner closely with applied scientists to translate frontier techniques (e.g., RLHF, agentic workflows, multi-turn optimization) into reliable, production-grade systems
Added 3 hours ago
Practice Architect, Agentic Data Cloud
Google
Sunnyvale, CA · Kirkland, WA · New York, NY · Seattle, WA
As a Global GTM Practice Architect for Agentic Data Cloud within Google Cloud, you will bring technical depth, commercial GTM mastery, and a proven track record to drive and scale the…
Added 3 hours ago
Developer Advocate - AI & Developer Experiences
Snowflake Inc.
Bellevue, WA
At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent…
Added 4 hours ago
Principal IAM Engineer / Onsite in Natick, MA
Kelly Services
Natick, MA
A leading mathematical computing software organization is hiring a Principal IAM / Active Directory Engineer to join its Identity and Access Management team. This is a full-time opportunity…
Added 4 hours ago
VP, Business Operations, Technology & National Security
Alloy Therapeutics
Waltham, MA
…only the CTO can make. You do not need to be a scientist or an engineer. You do need to know how to get the truth from experts, turn it into commitments, and make those commitments…
Added 4 hours ago
TT
Full Stack Engineer
True Talent Solutions Partners
San Francisco, CA
- $230,000 to $300,000 USD / year
- Practical experience with AI agents, LLM-powered products, or agentic systems, including familiarity with LLM APIs, evaluation or debugging tools, or developer tooling.

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Lead a team of SDEs that create and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Grow existing talent and hire new talent to quickly scale the platform to accelerate defect elimination across Amazon.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of engineering team management experience
8+ years of leading the definition and development of multi tier web services experience
1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience
1+ years of developing large-scale, multi-tiered distributed software systems using Java, C#, or C++ experience
5+ years of Software Engineer, Software Developer, or related occupational experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
Experience partnering with product or program management teams Preferred qualifications
Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
1+ years of developing large-scale, multi-tiered distributed software systems using service-oriented architecture experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 184,900.00 - 250,200.00 USD annually

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More about this job

Skills

Software development
Customer service
Customer experience
Prioritization
Leadership
Project management
Oracle Java
C#
C++
Computer science
Program management
Recruitment
Coaching
Mental health

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