Jobs in the United States

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Added 2 mins ago
TT
Senior Full Stack Engineer
True Talent Solutions Partners
Boston, MA
- $185,000 to $210,000 USD / year
- Experience as a founding or senior engineer, technical lead, or mentor to other engineers.
Added 7 mins ago
PS
Tooling Evolution Lead Engineer
Pfizer Shared Services (EFSS)
MA · CT · NY
- $162,900 to $271,500 USD / year
We are seeking an experienced Tooling Evolution Lead (individual contributor, principal-level) who will own the evaluation, industrialisation, and lifecycle of engineering and AI developer…
Added 7 mins ago
PI
Manufacturing Purification Manager
Pfizer, Inc.
MA
- $106,000 to $176,600 USD / year
Lead and manage people, technology, and financial resources within the department, ensuring alignment with short-term goals.
Added 11 mins ago
Business Development Manager, Lender Partnerships
SBC Performance
United States
…we match them with a network of lenders, paid per accepted…
Added 11 mins ago
Senior Analyst, Solar Technology and Supply Chain
Wood Mackenzie Inc.
United States
…journalist. You will write the analysis, deliver it externally, and lead a team of analysts who look to you for coaching and technical judgement. You will also work across our wider energy…
Added 13 mins ago
Lead Instructional Designer
Schweitzer Engineering Laboratories, Inc.
Pullman, WA
Are you passionate about turning complex technical concepts into engaging, effective learning experiences? Join SEL University as a full-time Lead Instructional Designer and help shape…
Added 22 mins ago
Software Engineer AFRL
Whitespace
Remote, United States
…the Air Force Research Laboratory (AFRL), whose mission is to lead the discovery, development, and integration of affordable warfighting technologies for air, space, and cyberspace forces.…
Added 22 mins ago
Software Engineer AFRL
Whitespace
Remote, United States
…the Air Force Research Laboratory (AFRL), whose mission is to lead the discovery, development, and integration of affordable warfighting technologies for air, space, and cyberspace forces.…
Added 22 mins ago
Software Engineer AFRL
Whitespace
Remote, United States
…the Air Force Research Laboratory (AFRL), whose mission is to lead the discovery, development, and integration of affordable warfighting technologies for air, space, and cyberspace forces.…
Added 32 mins ago
Software Development Engineer, Amazon Customer Service
Amazon.com Services LLC
Seattle, WA
- Lead a team of SDEs that create and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Added 34 mins ago
Technical Consultant - Cloud Security
Jobgether
Remote, United States
We are looking for an experienced Technical Consultant specializing in cloud security to support enterprise clients in strengthening their security architecture, governance, and compliance…
Added 34 mins ago
J
Senior Customer Success Manager
Jobgether
Remote, United States
- $84,000 to $115,500 USD / year
…customer objectives, and proactively resolve potential roadblocks. Lead seamless transitions from implementation to ongoing customer success at…
Added 34 mins ago
Director of Web Content Strategy
Jobgether
Remote, United States
…consistent, accessible, and engaging digital experiences. You will lead a team of content strategists, writers, and editors while collaborating with marketing, communications, IT, UX, and…
Added 39 mins ago
KC
Software Technology Specialist
KLA Corporation
Richardson, TX
- $149,000 to $253,300 USD / year
Ability to influence and lead through technical expertise.
Added 40 mins ago
Corporate Lead Labor Relations Manager
V2X
UNAVAILABLE
The Lead Labor Relations Manager serves as the Labor Relations operational leader who converts the corporate labor strategy into consistent execution across the Labor Relations team. The…
Added 45 mins ago
Application Development Technical Lead
InterImage
Huntsville
…application portfolio. This role is central to establishing strong technical direction across software workstreams, ensuring that secure development practices are built into the process…
Added 48 mins ago
Auto Body Technician (Flat Rate)
Gerber Payroll Services, Inc.
United States
…in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career…
Added 51 mins ago
Analytics Engineering Manager
Unifocus
Irving, TX
We are looking for a hands-on Analytics Engineering Manager to lead our analytics and BI engineering function and drive the evolution of our existing business intelligence landscape toward…
Added 52 mins ago
Senior Staff Software Engineer, Technical Lead Manager, Vertical Ads on Maps
Google
Mountain View, CA
5 years of experience in a technical leadership role leading project teams and setting technical direction.
Added 55 mins ago
VM
IT Project Manager
Valley Metro
Phoenix, AZ
- $100,736.95 to $151,105.42 USD / year
Lead cross-functional information technology projects
Added 55 mins ago
Principal, Business Systems Analysis
Alcon Vision, LLC. Company
Houston, TX
Lead discovery, process analysis, requirements elicitation, and solution definition for complex business needs; convert business requirements into clear functional, technical, data,…
Added 1 hour ago
J
Workforce Intelligence Sales Executive
Jobgether
Remote, United States
- $110,000 to $176,000 USD / year
…cross-functional specialists, you will identify new opportunities, lead consultative discussions, and develop compelling business cases for workforce transformation initiatives. You will…
Added 1 hour ago
Sr Manufacturing Manager 2 - Projects and Initiatives
Jobgether
Remote, United States
As a Senior Manufacturing Manager, you will lead strategic manufacturing and supply chain transformation initiatives, driving operational excellence across a complex, multi-site…
Added 1 hour ago
Senior Director, Engineering - ICM
Jobgether
Remote, United States
As Senior Director of Engineering for Incentive Compensation Management (ICM), you will lead the engineering organization responsible for developing and scaling a mission-critical…
Added 1 hour ago
Director, GTM Operations
Jobgether
Remote, United States
As Director of GTM Operations, you will lead the strategy, systems, processes, and analytics that support and optimize a global go-to-market organization. You will play a pivotal role in…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Lead a team of SDEs that create and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Grow existing talent and hire new talent to quickly scale the platform to accelerate defect elimination across Amazon.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of engineering team management experience
8+ years of leading the definition and development of multi tier web services experience
1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience
1+ years of developing large-scale, multi-tiered distributed software systems using Java, C#, or C++ experience
5+ years of Software Engineer, Software Developer, or related occupational experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
Experience partnering with product or program management teams Preferred qualifications
Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
1+ years of developing large-scale, multi-tiered distributed software systems using service-oriented architecture experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 184,900.00 - 250,200.00 USD annually

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More about this job

Skills

Software development
Customer service
Customer experience
Prioritization
Leadership
Project management
Oracle Java
C#
C++
Computer science
Program management
Recruitment
Coaching
Mental health

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