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Senior Full Stack Engineer
True Talent Solutions Partners
Boston, MA
- $185,000 to $210,000 USD / year
…logistics through text. As a senior individual contributor and product-minded engineer, you will shape the product and engineering practices while building secure, user-facing…
Added just now
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Product Engineer
True Talent Solutions Partners
Palo Alto, CA
- $185,000 to $205,000 USD / year
- Two to four years of experience as a product, frontend, or full-stack software engineer.
Added 5 mins ago
PS
Tooling Evolution Lead Engineer
Pfizer Shared Services (EFSS)
MA · CT · NY
- $162,900 to $271,500 USD / year
…with two community-of-practice Guilds - Engineering & AI, and Product & Delivery - who scout tools in and carry adoption out, and with Tooling Operations, whose usage and cost telemetry is…
Added 30 mins ago
Software Development Engineer, Amazon Customer Service
Amazon.com Services LLC
Seattle, WA
…associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly…
Added 34 mins ago
Engineer III, Cloud SDET - Endpoint (Hybrid, Sunnyvale)
CrowdStrike, Inc.
Sunnyvale, CA
CrowdStrike is looking for a Senior Software Development Engineer in Test (SDET) to join our growing Endpoint Protection Product (EPP) Cloud team, supporting our Falcon Prevent solution.…
Added 43 mins ago
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Software Solution Engineer
InterImage
Remote, United States
- $105,000 to $162,000 USD / year
InterImage is looking for engineers who thrive where innovation meets execution. Our Product Division rapidly transforms emerging technologies into operational capabilities supporting…
Added 43 mins ago
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System Solutions Engineer
InterImage
Remote, United States
- $170,000 to $230,000 USD / year
We are seeking a Technical Product Owner / Solutions Engineer to bridge the gap between customers, engineering teams, and mission stakeholders in the design and delivery of modern…
Added 43 mins ago
Software Engineer
InterImage
Remote, United States
We are seeking a motivated and innovative Software Engineer to support the development of next-generation AI-enabled solutions for mission-driven environments across the Department of…
Added 43 mins ago
I
Senior Ontology Engineer
InterImage
Remote, United States
- $175,000 to $228,000 USD / year
PixelRain AI is a small, agile, and fast-moving artificial intelligence company developing an AI-powered product lifecycle knowledge platform for a U.S. Department of War (DoW) customer.…
Added 48 mins ago
Data Engineer I
First Citizens Bank
Raleigh, NC · UNAVAILABLE, NC
We are seeking a motivated Data Engineer to join our Data Platform Engineering Organization and help build scalable cloud-based data solutions that enable analytics and data-driven…
Added 49 mins ago
Senior Staff Software Engineer, Technical Lead Manager, Vertical Ads on Maps
Google
Mountain View, CA
…mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as…
Added 1 hour ago
Customer Success Engineer - Americas
JetBrains
Remote, United States
…contact for JetBrains customers. They work with the JetBrains product teams and customers to ensure that the products meet the needs of our enterprise users, helping our products retain…
Added 1 hour ago
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Lead Principal Core Infrastructure Engineer
Oracle
Nashville, TN
- $146,300 to $306,400 USD / year
We are looking for a highly skilled and motivated distributed systems engineer who can architect solutions to scale and optimize AI infrastructure components like GPU control plane and GPU…
Added 1 hour ago
Senior Data Engineer
Keebo
Remote, United States
As a Senior Data Engineer, you'll design and scale the data pipelines and machine learning infrastructure behind our platform. You'll use AI to multiply your own output and the team's, and…
Added 1 hour ago
KC
Optical Engineer
KLA Corporation
Milpitas, CA
- $117,800 to $200,300 USD / year
KLA is looking for an optical engineer based in Milpitas to be part of the INSIGHT engineering development team. The engineering team’s responsibility is to design, prototype, and test new…
Added 1 hour ago
Solution Engineer - NYC
Justt
NYC, NY
We're seeking an experienced, independent Solution Engineer to join our growing New York team. This is a critical role requiring complete ownership of complex technical processes - from…
Added 1 hour ago
TT
Founding Forward Deployed Engineer
True Talent Solutions Partners
San Francisco Bay Area, CA
- $187,000 to $225,000 USD / year
…secure and manage enterprise AI. As a founding forward deployed engineer, you will work directly with enterprise security and IT teams while helping shape the product through hands-on…
Added 1 hour ago
TT
Mid/Senior Full Stack AI Engineer
True Talent Solutions Partners
San Francisco, CA
- $180,000 to $250,000 USD / year
…chemical and industrial manufacturers. You will help deliver product features that automate complex commercial workflows and support the team's…
Added 1 hour ago
Agentic Context Engineer
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Agentic Context Engineer based in the United States.
Added 1 hour ago
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Agentic-First Software Engineer (Miami)
Jiffy
Miami, FL
- $150,000 to $265,000 USD / year
…directly to an Engineering Manager and working closely with Product, GM's and other cross functional teams, you will lead the charge on delivering end-to-end features across our e-commerce…
Added 1 hour ago
J
Agentic-First Software Engineer (Relocate to Miami)
Jiffy
Austin, TX
- $150,000 to $265,000 USD / year
…directly to an Engineering Manager and working closely with Product, GM's and other cross functional teams, you will lead the charge on delivering end-to-end features across our e-commerce…
Added 1 hour ago
VP of Product
Leena AI
NY · New York, NY
…run on Leena AI. We're headquartered in New York, with our product and engineering hub in…
Added 1 hour ago
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Senior Support Engineer - Oracle Health
Oracle
Nashville, TN
- $52,200 to $132,400 USD / year
Oracle Health is seeking an experienced Technical Support Engineer to join our team supporting Cerner Millennium solutions. In this role, you will be responsible for investigating,…
Added 1 hour ago
NPI Coordination Engineer
Keysight Technologies, Inc.
Colorado Springs, CO
…primary focus of this role is to serve as the focal point for New Product Introduction (NPI) through the Product Lifecycle (PLC) process. The NPI Coordination Engineer will work with…
Added 1 hour ago
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Senior Java Full Stack Engineer - Spring Boot & AWS
Cognizant
Jefferson City, MO
- $86,000 to $99,000 USD / year
As a Senior Java Full Stack Engineer - Spring Boot & AWS , you will make an impact by designing and delivering scalable, secure, cloud-based applications using Java, Spring Boot, React, and…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Lead a team of SDEs that create and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Grow existing talent and hire new talent to quickly scale the platform to accelerate defect elimination across Amazon.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of engineering team management experience
8+ years of leading the definition and development of multi tier web services experience
1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience
1+ years of developing large-scale, multi-tiered distributed software systems using Java, C#, or C++ experience
5+ years of Software Engineer, Software Developer, or related occupational experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
Experience partnering with product or program management teams Preferred qualifications
Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
1+ years of developing large-scale, multi-tiered distributed software systems using service-oriented architecture experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 184,900.00 - 250,200.00 USD annually

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More about this job

Skills

Software development
Customer service
Customer experience
Prioritization
Leadership
Project management
Oracle Java
C#
C++
Computer science
Program management
Recruitment
Coaching
Mental health

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