Jobs in the United States

25+ jobs

Save this search

Added just now
Mechanical Engineer
University of South Carolina
SC
Under the supervision of the Assistant Director of Engineering Support, the Mechanical Engineer leads in-house mechanical engineering design efforts and performs technical management for…
Added just now
Electrical Engineer
University of South Carolina
SC
Under the supervision of the Assistant Director of Engineering Support, the Electrical Engineer leads in-house electrical engineering design efforts and performs technical management for…
Added just now
Lead Software Engineer - Machine Learning Platform Team
Grainger Businesses
CHICAGO, IL
Maintain and support production systems, demonstrating the ability to triage, troubleshoot, and resolve complex issues.
Added just now
SI
Hardware Engineer
Samtec, Inc
San Diego, CA
- $160,000 to $220,000 USD / year
Samtec is seeking a Senior Hardware Engineer with expertise in high-speed optoelectronic platforms to join our Vista, CA team. If you enjoy solving complex technical challenges and seeing…
Added 1 min ago
Sr. Project Engineer - Controls
Career - avl.com
Plymouth, MI
This support includes: Functional Requirements definition for electrification components (e.g. battery, electric motor, inverter, voltage converter, system controls, …), conventional…
Added 1 min ago
Full Stack Engineer
ewminds consulting Services
Clairton, PA
· 10+ years of experience in software engineering with significant responsibility for production systems
Added 1 min ago
Junior Systems Engineer
CACI
Colorado Springs, CO · Colorado Springs
Support communications systems that connect satellite operations centers with remote satellite tracking stations worldwide.
Added 1 min ago
Full-stack Engineer 4 (Manager, IC)
Capital One
McLean, VA
…owning full-feature architecture end-to-end. As a Full Stack Engineer on our Cars and Ground Transportation team, you'll join a fast-moving, product-driven group of makers, doers, and…
Added 1 min ago
Full-stack Engineer 4, Marketing and Messaging
Capital One
Riverwoods, IL · Plano, TX · McLean, VA
…deep experience in distributed microservices, and full stack systems to create solutions that help meet regulatory needs for the…
Added 1 min ago
Staff Full Stack Engineer, AI & Emerging Tech
Capital One
NY · McLean, VA · San Jose, CA · San Francisco, CA
…deep experience in distributed microservices, and full stack systems to create solutions that help meet regulatory needs for the…
Added 1 min ago
Sr. Manager Full Stack Engineer (People Leader)
Capital One
McLean, VA
…deep experience in distributed microservices, and full stack systems to create solutions that help meet regulatory needs for the…
Added 1 min ago
Full-stack Engineer 4
Capital One
McLean, VA
Join the Card Tech Acquisitions team within Card Intelligent Decisions & Experiences (CIDX) as a Full Stack Engineer on our newly formed squad! You will drive a top-priority enterprise…
Added 1 min ago
Full-stack Engineer 4
Capital One
McLean, VA
Join the Card Tech Acquisitions team within Card Intelligent Decisions & Experiences (CIDX) as a Full Stack Engineer on our newly formed squad! You will drive a top-priority enterprise…
Added 1 min ago
Staff Data Engineer - (Director, IC - Card Tech)
Capital One
McLean, VA · Richmond, VA
As a Staff Data Engineer at Capital One, you will be part of a community of technical experts working to define the future of data platforms and banking in the cloud. You will work…
Added 1 min ago
Full Stack Engineer 5
Capital One
Plano, TX
…deep experience in distributed microservices, and full stack systems to create solutions that help meet regulatory needs for the…
Added 1 min ago
Full-stack Engineer 4, Marketing and Messaging
Capital One
Riverwoods, IL · McLean, VA · Chicago, IL · Plano, TX
…deep experience in distributed microservices, and full stack systems to create solutions that help meet regulatory needs for the…
Added 1 min ago
Staff Full-Stack Engineer (Director IC) - Partner Experience
Capital One
Chicago, IL · McLean, VA · Richmond, VA · Plano, TX · Riverwoods, IL
As a Staff Engineer at Capital One, you will be part of a community of technical experts working to define the future of banking in the cloud. You will work alongside our talented team of…
Added 1 min ago
Full-stack Engineer 4
Capital One
Riverwoods, IL · Chicago, IL
As an Full-stack Engineer 4 in the Global Payment Network (GPN), you will leverage your technical acumen, domain knowledge, and strategic architecture vision to shape how our clients…
Added 2 mins ago
Senior Logistics Engineer
Saab, Inc.
East Syracuse, NY
Saab, Inc. is seeking an experienced Senior Logistics Engineer to join our Integrated Logistics Support (ILS) Team in a dynamic, multidimensional environment. The successful candidate will…
Added 2 mins ago
RU
Senior Laptop Escalation Engineer (Lenovo / Windows L3)
Randstad USA
San Diego, CA
- $1 USD / hour
…approximately 1,000 users transition to standardized corporate systems. You will serve as the primary bridge between daily EUC operations, integration leadership, and local IT staff,…
Added 2 mins ago
G
Controls Engineer
GPAC
Waukesha, WI
- $100,000 to $130,000 USD / year
We are looking for a Controls Engineer to join our growing team. We design and build custom robotic automation systems for manufacturers across the Midwest - and we’re looking for someone…
Added 2 mins ago
LP
Power Plant Operator
Luminant Power LLC
Bellingham, MA
- $43 to $49 USD / hour
Preferred but not required – MA Class 1, 2, or 3 Engineer and/or Class 1 or 2 Fireman License
Added 3 mins ago
Systems Engineer
Hanscom
Littleton, MA
Support and manage telecom infrastructure, phone systems, media gateways, FXO equipment, DID blocks, PRI connections, and vendor connectivity equipment.
Added 3 mins ago
Thermal System Engineer
Spheros North America, Inc.
United States
Conduct hands-on testing, charging, and prototype lab work on refrigeration loops and systems, with support from the Senior Mechanical Systems Engineer.
Added 4 mins ago
HI
CNC Manufacturing Engineer (Mid- Senior Level)
Hybron Inc
El Segundo, CA
- $85,000 to $120,000 USD / year
As a CNC Manufacturing Engineer, you’ll work in a fast-paced, hands-on environment focused on machining molds and components for both production and prototyping. You’ll collaborate with the…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Seattle, WA, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Design, develop, and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Build intuitive tools for Customer Service Associates (CSAs) to escalate critical issues, and develop complex integrations with Tier-1 Amazon systems and advanced science models to detect, triage, and resolve systemic defects.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Experience programming with at least one software programming language Preferred qualifications
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

Apply About employer

Report this job