Jobs in the United States

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Principal QA Specialist
KBI Biopharma, Inc.
NC
Provides QA support for Deviations, CAPAs, Laboratory Investigations, Change Controls and Projects related to laboratory processes, instruments, specifications, methods and SOPs.
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Controls Engineer
GPAC
Waukesha, WI
- $100,000 to $130,000 USD / year
We are looking for a Controls Engineer to join our growing team. We design and build custom robotic automation systems for manufacturers across the Midwest - and we’re looking for someone…
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Shift Supervisor - Commercial Office - 1st/2nd Shift
Titan Security Group
Chicago, IL
- $24.25 to $25 USD / hour
…security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security…
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Customer Service Representative
Group O
Remote, United States
- $16 USD / hour
…information, billing questions, account maintenance, or technical support. Provide prompt, courteous, and accurate responses to meet their…
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Bilingual Customer Service Representative
Group O
Remote, United States
- $17 USD / hour
…information, billing questions, account maintenance, or technical support. Provide prompt, courteous, and accurate responses to meet their…
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Program Manager, Academic (Delaware Regional Medical Campus)
Thomas Jefferson University
United States
Manages program operations, oversees scheduling, events, communications, and maintenance of documentation and systems.
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Residential Sales Representative
ADT
Winston Salem, NC
At ADT, our Sales team is at the heart of everything we do. We’re not just selling security systems, we’re helping protect what matters most. Whether it’s a family home or a small business,…
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Systems Engineer
Hanscom
Littleton, MA
Support and manage telecom infrastructure, phone systems, media gateways, FXO equipment, DID blocks, PRI connections, and vendor connectivity equipment.
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Residential Sales Representative
ADT
Morrisville, NC
At ADT, our Sales team is at the heart of everything we do. We’re not just selling security systems, we’re helping protect what matters most. Whether it’s a family home or a small business,…
Added 1 min ago
TEC Sector Manager (Experienced Professional)
Michelin North America
United States
…operational efficiency of the facility, grounds, and building support equipment. This role plans, leads, and executes preventive maintenance, repairs, and compliance while managing…
Added 1 min ago
Environmental Health and Safety (EHS) Site Specialist
CAMSO MANUFACTURING USA, LTD
PLATTSBURGH, NY
This opportunity is in Plattsburgh, NY. We specialize in off-road rubber tracks & track systems for the powersports industry. Our high-performance products are specially designed to meet…
Added 1 min ago
Quality Auditor (Entry/Experienced) FTW
Michelin North America
WOODBURN, IN
…compliance to Michelin Quality referential. Michelin’s purpose is to support everyone’s right to move freely to find their better way forward. This role protects the Customer by auditing…
Added 1 min ago
Jira Administrator
First Key Homes
Atlanta, GA
Configure and support integrations between Jira and third-party systems, including development, testing, documentation, and reporting tools.
Added 1 min ago
Assistant Store Manager (Bilingual)
Community Choice Financial Family of Brands
River Oaks, TX
Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures.
Added 1 min ago
Assistant Store Manager
Community Choice Financial Family of Brands
Union City, GA
To continue providing even more financial solutions and rewarding career opportunities to support the communities where we live and work, the TMX Finance Family of Companies is now part of…
Added 1 min ago
Instructional Technologist - Herbert Wertheim College of Business
Florida State University
Tallahassee, FL
Academic Technology Support & Problem Solving
Added 1 min ago
Thermal System Engineer
Spheros North America, Inc.
United States
Conduct hands-on testing, charging, and prototype lab work on refrigeration loops and systems, with support from the Senior Mechanical Systems Engineer.
Added 1 min ago
Program Manager, IT Cybersecurity
Aprio
Atlanta, GA
Design, facilitate, and document quarterly tabletop exercises for the Operations team; support larger cross-functional exercises involving legal, IT, and business leaders
Added 1 min ago
Estimation & Project Development Coordinator
Luedeker Homes
Bellville, TX
Support project development: Help organize project information and ensure estimates, documentation, and other pre-construction requirements are in place.
Added 1 min ago
Hospitality Manager
Truce
Brentwood, TN
The Hospitality Manager oversees all FOH systems including guest engagement, service execution, team deployment, drive-thru and pickup lane execution, cashier and runner accuracy, dining…
Added 1 min ago
Senior Project Manager
HOME DEPOT MANAGEMENT COMPANY, LLC
Remote, United States
…and adjust to given budgets, track labor, capital spend, and support variance root cause…
Added 1 min ago
Night Operations ASM
HOME DEPOT U.S.A., INC.
United States
10% - Sales and Productivity - Work with key partners to plan merchandise placement, signing and support stock integrity through inventory management. ASMs in Training will learn how to…
Added 1 min ago
Full Stack Developer
KēSTA I.T.
Lansing, MI
KēSTA I.T. is seeking a Full Stack Developer to support an agency's project development and maintenance programs. This role combines Java back-end development with React front-end work, and…
Added 1 min ago
Production Technician
Vylor
Toledo, IA · Toledo
…variety of process equipment, use automated and computerized systems, and follow detailed quality plans and work instructions to support reliable production outcomes. This role contributes…
Added 1 min ago
Field Service Supervisor
Lincoln Electric
OH
…Order & Parts, Project Management, Sales, Training, Technical Support,…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Design, develop, and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Build intuitive tools for Customer Service Associates (CSAs) to escalate critical issues, and develop complex integrations with Tier-1 Amazon systems and advanced science models to detect, triage, and resolve systemic defects.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Experience programming with at least one software programming language Preferred qualifications
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

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