Jobs in the United States

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Mechanical Engineer
University of South Carolina
SC
Under the supervision of the Assistant Director of Engineering Support, the Mechanical Engineer leads in-house mechanical engineering design efforts and performs technical management for…
Added just now
Electrical Engineer
University of South Carolina
SC
Under the supervision of the Assistant Director of Engineering Support, the Electrical Engineer leads in-house electrical engineering design efforts and performs technical management for…
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Lead Software Engineer - Machine Learning Platform Team
Grainger Businesses
CHICAGO, IL
As a Lead Software Engineer (Software Engineer IV), you will develop applications that align with a strategic vision. In addition to coaching engineers, you will partner with key…
Added 1 min ago
Sr. Project Engineer - Controls
Career - avl.com
Plymouth, MI
The cross-functional program execution team executes a wide variety of vehicle and mobility system simulation, design, and development projects. The Sr. Project Engineer – Controls role…
Added 1 min ago
Vice President – Full Java Stack Engineer
ewminds consulting Services
Pittsburgh, PA
Design highly available, fault-tolerant, and low-latency distributed systems.
Added 1 min ago
Senior Forward Deployed Engineer (FDE Lead
ewminds consulting Services
East Pittsburgh, PA
Serve as the senior technical lead in discovery and solution design with executive stakeholders; translate ambiguous opportunities into actionable, production-ready plans.
Added 1 min ago
Full Stack Engineer
ewminds consulting Services
Clairton, PA
· 10+ years of experience in software engineering with significant responsibility for production systems
Added 1 min ago
Junior Systems Engineer
CACI
Colorado Springs, CO · Colorado Springs
Support communications systems that connect satellite operations centers with remote satellite tracking stations worldwide.
Added 1 min ago
Staff Full-Stack Engineer (Director IC) - Partner Experience
Capital One
Chicago, IL · McLean, VA · Richmond, VA · Plano, TX · Riverwoods, IL
Ensure the quality of technical design and implementation
Added 2 mins ago
Sr. Data Engineer AI
Docusign
San Francisco, CA
…documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using the Docusign AI-native IAM platform, companies can…
Added 3 mins ago
Systems Engineer
Hanscom
Littleton, MA
Patch and harden operating systems and third-party applications on endpoints. Manage endpoint security through antivirus, encryption, monitoring, alerting, and location services.
Added 3 mins ago
Thermal System Engineer
Spheros North America, Inc.
United States
Conduct hands-on testing, charging, and prototype lab work on refrigeration loops and systems, with support from the Senior Mechanical Systems Engineer.
Added 4 mins ago
HI
CNC Manufacturing Engineer (Mid- Senior Level)
Hybron Inc
El Segundo, CA
- $85,000 to $120,000 USD / year
…enabling more complex parts to be manufactured with higher quality and greater strength, at 10-100 times the speed. We have already successfully tested our first composite compressor blades…
Added 5 mins ago
CH
Lead DevOps Engineer
Cohere Health
United States
- $150,000 to $185,000 USD / year
Design, deploy, and maintain highly scalable, secure production infrastructure on AWS using infrastructure-as-code practices
Added 5 mins ago
Water Resources Designer I
Company Logo
Charleston, SC · Columbia, SC
Design of stormwater management systems for water quality and quantity control
Added 5 mins ago
Spacesuit Project Engineer
Mclaurin Aerospace
Houston, TX
Design tests and test rigs, identifying instrumentation and data acquisition systems.
Added 5 mins ago
Spaceflight Battery Hardware Project Engineer
Mclaurin Aerospace
Houston, TX
undefinedRequisition Preferences:Bachelor's degree in Electrical EngineeringExperience with the design, assembly, verification, testing, and operation of space hardwareExperience with NASA…
Added 5 mins ago
Project Engineer for the EVA Remote Observation Camera
Mclaurin Aerospace
Houston, TX
…diverse backgrounds to help us envision, shape, and deliver systems that will enable the exploration of space while benefiting people here on Earth. We are excited about what we do, and we…
Added 5 mins ago
Fracture Control Engineer
Mclaurin Aerospace
Houston, TX
Collaborate with design engineers, stress analysts, materials engineers, quality assurance, NDE personnel, and program safety/mission assurance to ensure fracture-control compliance across…
Added 5 mins ago
Senior Industrial Engineer
The Productivity Team
Arlington, TX · Detroit, MI
…in manufacturing operations, process improvement, facility design, production systems, and continuous improvement. Candidates must be willing to travel extensively to support customer sites…
Added 7 mins ago
Software Engineer
Liberty Mutual Insurance
Plano
…and APIs in Node.js and GraphQL on Amazon Web Services (AWS). Quality champion: Ensure quality through test- and behavior-driven development, automated testing and thoughtful code reviews.…
Added 7 mins ago
Principal Structural Engineer (M.S./Ph.D.)
Exponent Inc.
Chicago, IL
We are currently seeking a Principal Structural Engineer for our Civil & Structural Engineering Practice in Chicago, IL; Warrenville, IL; Houston, TX; Menlo Park, CA; Oakland, CA; Irvine,…
Added 9 mins ago
Supplier Quality Engineer
Vestas
Brighton, CO
This position is part of the Supplier Quality NCE region located at Brighton, US Production Site to ensures the highest focus on quality, safety and environment, take an actions in case of…
Added 10 mins ago
Senior CIAM Software Engineer
UT
…needs; conferring with stakeholders and IT Management; studying systems flow, data usage, and work processes; perform software design using software development fundamentals and processes,…
Added 11 mins ago
Performance Test Engineer
ILAB LLC
Remote, United States
The Performance Test Engineer is a technical leader in the Advanced Services organization and a strategic participant in customer engagements. The Performance Test Engineer helps set the…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Design, develop, and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Build intuitive tools for Customer Service Associates (CSAs) to escalate critical issues, and develop complex integrations with Tier-1 Amazon systems and advanced science models to detect, triage, and resolve systemic defects.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Experience programming with at least one software programming language Preferred qualifications
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

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