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Senior Logistics Engineer
Saab, Inc.
East Syracuse, NY
Saab, Inc. is seeking an experienced Senior Logistics Engineer to join our Integrated Logistics Support (ILS) Team in a dynamic, multidimensional environment. The successful candidate will…
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Senior Laptop Escalation Engineer (Lenovo / Windows L3)
Randstad USA
San Diego, CA
- $1 USD / hour
In-depth engineering familiarity with Lenovo ThinkPad hardware, BIOS/UEFI configuration, Commercial Vantage, Lenovo System Update/Update Retriever, drivers, and dock ecosystems.
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Controls Engineer
GPAC
Waukesha, WI
- $100,000 to $130,000 USD / year
We are looking for a Controls Engineer to join our growing team. We design and build custom robotic automation systems for manufacturers across the Midwest - and we’re looking for someone…
Added 1 min ago
Systems Engineer
Hanscom
Littleton, MA
…engineering, optimization, and maintenance for Microsoft operating system technologies, including Server 2008-2025, Services, Event Viewer, Local Disks, Uptime, Monitoring, and…
Added 1 min ago
Project Engineer - Traylor Industrial
Traylor Bros. Inc.
Atlanta, GA
Project Engineer opportunity with Traylor Industrial
Added 1 min ago
AI
Senior Electrical Engineer, Drone
Applied Intuition
Sunnyvale, CA
- $170,000 to $240,000 USD / year
As an Electrical Engineer on our drone program, you will design the power systems that keep our aircraft in the air: battery packs, high-voltage distribution, and power conversion from the…
Added 1 min ago
Thermal System Engineer
Spheros North America, Inc.
United States
…refrigerated transport fleets. We are looking for an Application System Engineer to join our Spheros North America team in Elkhart,…
Added 2 mins ago
Architect - AWS
Bank of America, National Association
United States
…solution intent/associated operating environment, evaluating system impacts, determining the primary systems/sub-systems and their interfaces, and assisting with end-to-end solution design.…
Added 3 mins ago
Senior information Security Engineer
B10 Wells Fargo Bank, N. A.
CHARLOTTE, NC
Wells Fargo is seeking a Senior Information Security Engineer in Technology as part of Cybersecurity. Learn more about the career areas and lines of business at wellsfargojobs.com
Added 3 mins ago
Senior Quality CSV Engineer
Amneal
Piscataway, NJ
Description:We are seeking an experienced Computer System Validation (CSV) Engineer to support validation activities across a broad portfolio of regulated systems, including laboratory…
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Spacesuit Project Engineer
Mclaurin Aerospace
Houston, TX
We have an exciting opportunity for a Spacesuit Project Engineer to join our JETS II contract team at NASA Johnson Space Center in Houston, TX.
Added 3 mins ago
Space Environment Engineer
Mclaurin Aerospace
Houston, TX
We have an exciting opportunity for a Space Environment Engineer to join our JETS II contract team at NASA Johnson Space Center in Houston, TX.
Added 3 mins ago
Rendezvous and Proximity Operations Oversight Software Engineer
Mclaurin Aerospace
Houston, TX
We have an exciting opportunity for a Rendezvous and Proximity Operations Oversight Software Engineer to join our JETS II contract team at NASA Johnson Space Center in Houston, TX.
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IVA Spacesuit Systems Engineer
Mclaurin Aerospace
Houston, TX
We have an exciting opportunity for a IVA Spacesuit Systems Engineer to join our JETS II contract team at NASA Johnson Space Center in Houston, TX.
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Cryogenics Mechanical Engineer
Mclaurin Aerospace
Houston, TX
We have an exciting opportunity for a Cryogenics Mechanical Engineer to join our JETS II contract team at NASA Johnson Space Center in Houston, TX.
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Senior Industrial Engineer
The Productivity Team
Arlington, TX · Detroit, MI
Develop facility layouts, material flow strategies, and manufacturing system designs.
Added 5 mins ago
Member of Technical Staff, Software Engineer, Platform
Pantograph
San Francisco, CA
We're looking for an experienced software engineer to design and build the internal infrastructure that powers our customer-facing product. You'll work closely with our product, interface,…
Added 6 mins ago
Critical Environments Operator II
CyrusOne Management Services LLC
Sterling, VA
Uses and teaches others to use the Computerized Maintenance Management system (CMMS) to track all maintenance work, labor hours, Preventative Maintenance work orders, and Reactive Work…
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Assistant Pre-Construction Manager - Construction
Burns & McDonnell
Dallas, TX · Fort Worth, TX
…Design-Build (DB), Construction Management at Risk (CMAR), Engineer Procure Construct (EPC), Construction, Self-Perform, and Program Management projects. The Assistant Pre-Construction…
Added 8 mins ago
Machine Learning Engineer
MORSE Corp
Seattle, WA · Cambridge, MA
We are seeking a Machine Learning Engineer to join our team at MORSE. You will play a pivotal role in designing, implementing, and managing complex ML algorithms and systems, with a focus…
Added 8 mins ago
Senior CIAM Software Engineer
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We are seeking Senior CIAM Software Engineer in Salt Lake City to join our CIAM team to help support and enhance our Customer Identity and Access Management platform. CIAM is a critical…
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Field Service Engineer - Shreveport, LA
Danaher
Shreveport, LA
- $33 to $38 USD / hour
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact –…
Added 9 mins ago
Performance Test Engineer
ILAB LLC
Remote, United States
The Performance Test Engineer is a technical leader in the Advanced Services organization and a strategic participant in customer engagements. The Performance Test Engineer helps set the…
Added 10 mins ago
Generalist Software Engineer(s)
Pylon
Menlo Park, CA · San Francisco, CA
Added 10 mins ago
Software Engineer Lead
PNC Bank NA
PA
…opportunity to contribute to the company’s success. As a Software Engineer Lead within…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Design, develop, and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Build intuitive tools for Customer Service Associates (CSAs) to escalate critical issues, and develop complex integrations with Tier-1 Amazon systems and advanced science models to detect, triage, and resolve systemic defects.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Experience programming with at least one software programming language Preferred qualifications
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

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