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Manufacturing Quality Sr Engineer- Continuous Improvement
Vertiv
Pelzer, SC · Westerville, OH
The Quality Manufacturing Engineer is responsible for improving manufacturing quality, process capability, and operational efficiency through the implementation of advanced manufacturing…
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Engineering Graduate Intern (Summer 2027)
Vertiv
OH
Position Title: Summer Intern – Modeling & Simulation Engineer
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TS/SCI Electrical Engineer
Insight Global
Bath, OH
- $140,000 to $150,000 USD / year
Insight Global is currently seeking an Electrical Engineer to join a client in the defense and aerospace industry supporting the Phalanx Griffon program and its Major Release 2 efforts.…
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DevSecOps Engineer
Gray Analytics, Inc
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Gray Analytics is seeking a DevSecOps Engineer to work as a member of our team focusing on automation development, testing, and deployment through the entire Continuous Integration and…
Added 1 min ago
Lead Software Engineer - Machine Learning Platform Team
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CHICAGO, IL
As a Lead Software Engineer (Software Engineer IV), you will develop applications that align with a strategic vision. In addition to coaching engineers, you will partner with key…
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Senior Frontend Engineer - Fleet Management
Verkada
San Mateo, CA
Added 1 min ago
SI
Hardware Engineer
Samtec, Inc
San Diego, CA
- $160,000 to $220,000 USD / year
This role is ideal for a hands-on engineer who enjoys building, testing, and refining hardware while contributing to next-generation connectivity solutions.
Added 1 min ago
Manufacturing Engineer
Kubota
Gainesville, GA
Quality Assurance Champion: Design robust manufacturing processes using poke yoke solutions to prevent quality issues. Develop testing methods, evaluate finished products, and establish…
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Vice President – Full Java Stack Engineer
ewminds consulting Services
Pittsburgh, PA
We are seeking a Vice President – Full Stack Engineer to join a mission-critical engineering team supporting a high-performance, regulated enterprise platform. This is a hands-on…
Added 1 min ago
Senior Pre-Sales Infrastructure/Network Design Engineer
ewminds consulting Services
New York, NY
Cross-Functional Collaboration: Partner with product managers, engineers, and business stakeholders to define requirements, prioritize design solutions, and communicate design rationale.
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Senior Forward Deployed Engineer (FDE Lead
ewminds consulting Services
East Pittsburgh, PA
Define and implement a scalable model for transitioning solutions from prototype to long-term ownership by internal teams.
Added 1 min ago
Sustainability Engineer
TAD PGS, Inc.
Norwich, NY
We have an outstanding Contract position for a Sustainability Engineer to join a leading Company located in the Norwich, NY surrounding area.
Added 2 mins ago
Full-stack Engineer 4 (Manager, IC)
Capital One
McLean, VA
…owning full-feature architecture end-to-end. As a Full Stack Engineer on our Cars and Ground Transportation team, you'll join a fast-moving, product-driven group of makers, doers, and…
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Full-stack Engineer 4, Marketing and Messaging
Capital One
Riverwoods, IL · Plano, TX · McLean, VA
…distributed microservices, and full stack systems to create solutions that help meet regulatory needs for the…
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Staff Full Stack Engineer, AI & Emerging Tech
Capital One
NY · McLean, VA · San Jose, CA · San Francisco, CA
…distributed microservices, and full stack systems to create solutions that help meet regulatory needs for the…
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Sr. Manager Full Stack Engineer (People Leader)
Capital One
McLean, VA
…distributed microservices, and full stack systems to create solutions that help meet regulatory needs for the…
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Full-stack Engineer 4
Capital One
McLean, VA
Join the Card Tech Acquisitions team within Card Intelligent Decisions & Experiences (CIDX) as a Full Stack Engineer on our newly formed squad! You will drive a top-priority enterprise…
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Full-stack Engineer 4
Capital One
McLean, VA
Join the Card Tech Acquisitions team within Card Intelligent Decisions & Experiences (CIDX) as a Full Stack Engineer on our newly formed squad! You will drive a top-priority enterprise…
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Staff Data Engineer - (Director, IC - Card Tech)
Capital One
McLean, VA · Richmond, VA
As a Staff Data Engineer at Capital One, you will be part of a community of technical experts working to define the future of data platforms and banking in the cloud. You will work…
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Full Stack Engineer 5
Capital One
Plano, TX
…millions. By spearheading these intuitive, customer-centric solutions, you’ll play a pivotal role in driving technological advancements that make our processes more efficient and…
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Full-stack Engineer 4, Marketing and Messaging
Capital One
Riverwoods, IL · McLean, VA · Chicago, IL · Plano, TX
…distributed microservices, and full stack systems to create solutions that help meet regulatory needs for the…
Added 2 mins ago
Staff Full-Stack Engineer (Director IC) - Partner Experience
Capital One
Chicago, IL · McLean, VA · Richmond, VA · Plano, TX · Riverwoods, IL
As a Staff Engineer at Capital One, you will be part of a community of technical experts working to define the future of banking in the cloud. You will work alongside our talented team of…
Added 2 mins ago
Full-stack Engineer 4
Capital One
Riverwoods, IL · Chicago, IL
As an Full-stack Engineer 4 in the Global Payment Network (GPN), you will leverage your technical acumen, domain knowledge, and strategic architecture vision to shape how our clients…
Added 2 mins ago
Copilot Studio / Power Platform Engineer (Senior Manager)
INC Huron Consulting Group Inc.
Remote, United States
…they serve. And, we’re developing strategies and implementing solutions that enable the transformative change they need to own their…
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Sr. Data Engineer AI
Docusign
San Francisco, CA
…more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management,…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Design, develop, and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Build intuitive tools for Customer Service Associates (CSAs) to escalate critical issues, and develop complex integrations with Tier-1 Amazon systems and advanced science models to detect, triage, and resolve systemic defects.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Experience programming with at least one software programming language Preferred qualifications
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

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