Jobs in the United States

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Gauge Setter
Rexnord Industries, LLC
Downers Grove, IL
- $26 to $30 USD / hour
· Work with quality/design engineering in the design of new or modified gauging when required.
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NASA Spacecraft Data Services Web Software Developer
CACI
Houston, TX · Houston
CACI is seeking web software developers to support NASA’s Johnson Space Center (JSC) in the design, development, and testing of the Spacecraft Data Production Environment. This work…
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Sr Cyber Security Architect
Scientific Research Corporation
Huntsville, AL
Driving cross-functional alignment across software engineering, data architecture, infrastructure, and operations teams to execute the Lead Architect’s strategic vision
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Full-stack Engineer 4 (Manager, IC)
Capital One
McLean, VA
At least 4 years of experience in software engineering (Internship experience does not apply)
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Sr. Business Analyst - Business Cards & Payments
Capital One
McLean, VA · NY · Richmond, VA
…Research, Analytics, Mathematics, Computer Science, Computer engineering, Software engineering, Mechanical engineering, Information Systems or a related quantitative…
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Business Manager - Business Card & Payments
Capital One
McLean, VA · NY · Richmond, VA
…Research, Analytics, Mathematics, Computer Science, Computer engineering, Software engineering, Mechanical engineering, Information Systems or a related quantitative…
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Full-stack Engineer 4, Marketing and Messaging
Capital One
Riverwoods, IL · Plano, TX · McLean, VA
At least 4 years of experience in software engineering (Internship experience does not apply)
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Staff Full Stack Engineer, AI & Emerging Tech
Capital One
NY · McLean, VA · San Jose, CA · San Francisco, CA
At least 6 years of experience in software engineering (Internship experience does not apply)
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Senior Associate, Data Scientist - Card Intelligence
Capital One
McLean, VA · NY
Partner with a cross-functional team of data scientists, software engineers, and product managers to deliver a product customers love
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Full-stack Engineer 4
Capital One
McLean, VA
At least 4 years of experience in software engineering (Internship experience does not apply)
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Full-stack Engineer 4
Capital One
McLean, VA
At least 4 years of experience in software engineering (Internship experience does not apply)
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Full Stack Engineer 5
Capital One
Plano, TX
At least 6 years of experience in software engineering (Internship experience does not apply)
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Full-stack Engineer 4, Marketing and Messaging
Capital One
Riverwoods, IL · McLean, VA · Chicago, IL · Plano, TX
At least 4 years of experience in software engineering (Internship experience does not apply)
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Staff Full-Stack Engineer (Director IC) - Partner Experience
Capital One
Chicago, IL · McLean, VA · Richmond, VA · Plano, TX · Riverwoods, IL
Software engineering and solution architecture
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Full-stack Engineer 4
Capital One
Riverwoods, IL · Chicago, IL
At least 4 years of experience in software engineering (Internship experience does not apply)
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Business Manager - US Card
Capital One
McLean, VA · Richmond, VA · Chicago, IL
…Research, Analytics, Mathematics, Computer Science, Computer engineering, Software engineering, Mechanical engineering, Information Systems or a related quantitative…
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Sr. Data Engineer AI
Docusign
San Francisco, CA
8+ years of Data/Software Engineering experience
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Senior Logistics Engineer
Saab, Inc.
East Syracuse, NY
…and plans to support evolving systems throughout hardware and software development and…
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Associate Dir, Software Test
IQVIA INC (US10)
New Providence, NJ
…strategy, planning, and execution while partnering closely with Development, Business Analysis, testing teams and cross-functional partners to drive end-to-end quality outcomes across…
Added 1 min ago
Systems Engineer
Hanscom
Littleton, MA
We are committed to fostering career growth and development – when you join our organization it’s not just a job.
Added 2 mins ago
SC
Energy Auditor/Inspector
Sieda Community Action
Ottumwa, IA
- $20.55 to $24.15 USD / hour
…Completion of a two- or four-year college program in construction or engineering is preferred. Five years of work experience in a similar role is…
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Full Stack Engineer 181965
CTI Consulting
westlake, TX
software solutions that meet functional and non-functional requirements
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Thermal System Engineer
Spheros North America, Inc.
United States
Travel to customer locations, testing facilities, and international sites as required for application development, testing, and engineering support.
Added 2 mins ago
Field Service Supervisor
Lincoln Electric
OH
…high and where major customers are identified. Participate in development, measurement and driving of service…
Added 3 mins ago
FK
Supervisor, Production - 2nd shift
Fresenius Kabi USA, LLC
Grand Island, NY
- $73,614 to $90,000 USD / year
Develops and executes training and follow-up programs to enhance staff development. Regularly evaluates performance of operations personnel.

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Design, develop, and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Build intuitive tools for Customer Service Associates (CSAs) to escalate critical issues, and develop complex integrations with Tier-1 Amazon systems and advanced science models to detect, triage, and resolve systemic defects.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Experience programming with at least one software programming language Preferred qualifications
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

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