Jobs in the United States

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Added 1 min ago
Systems Engineer
Hanscom
Littleton, MA
Supports, implements, and manages the virtual server infrastructure, including hardware and software.
Added 1 min ago
SC
Energy Auditor/Inspector
Sieda Community Action
Ottumwa, IA
- $20.55 to $24.15 USD / hour
…Completion of a two- or four-year college program in construction or engineering is preferred. Five years of work experience in a similar role is…
Added 1 min ago
Full Stack Engineer 181965
CTI Consulting
westlake, TX
software solutions that meet functional and non-functional requirements
Added 1 min ago
AI
Senior Electrical Engineer, Drone
Applied Intuition
Sunnyvale, CA
- $170,000 to $240,000 USD / year
- Collaborate with mechanical engineering on thermal management and packaging, with electrical engineering on interfaces to powered subsystems, and with software/firmware on controls and…
Added 1 min ago
Thermal System Engineer
Spheros North America, Inc.
United States
Use engineering calculations, supplier performance data, modeling software, and data analysis tools to support design decisions and product improvements.
Added 1 min ago
Project Manager - remodels, Maintenance, repairs
Trueline
San Diego, CA
Support preconstruction with budgets, value engineering, and constructability reviews
Added 1 min ago
Senior Software Engineer
ServiceNow
Santa Clara, CA
4+ years of software engineering experience, ideally with a mix of enterprise product work and hands-on customer or field delivery.
Added 2 mins ago
HI
CNC Manufacturing Engineer (Mid- Senior Level)
Hybron Inc
El Segundo, CA
- $85,000 to $120,000 USD / year
…both production and prototyping. You’ll collaborate with the engineering team to provide manufacturing feedback, help manufacture and repair tooling as needed, and support the build of…
Added 2 mins ago
RE
Principal Engineer, Product Marketing
Renesas Electronics
San Jose, CA
- $196,000 to $245,200 USD / year
You will lead across business strategy/GTM, product definition, and product/solution support, partnering closely with hardware, AI software, compiler/runtime, and ecosystem teams.
Added 2 mins ago
Field Service Supervisor
Lincoln Electric
OH
Build and maintain relationships with internal and external business partners, including, Engineering, Operations, Order & Parts, Project Management, Sales, Training, Technical Support,…
Added 2 mins ago
FK
Supervisor, Production - 2nd shift
Fresenius Kabi USA, LLC
Grand Island, NY
- $73,614 to $90,000 USD / year
BS/BA degree in life sciences or engineering discipline preferred (work experience in lieu of a degree is possible)
Added 2 mins ago
Quality Automation Engineering Lead
Frost Bank
San Antonio, TX
Expert knowledge of the role of Test Automation and Software Quality Engineering in the development process
Added 3 mins ago
Applied AI Engineer
AssemblyAI
San Francisco, NY
A strong technical foundation: an engineering degree, a coding bootcamp, a software engineering role, or a sales or solutions engineering role
Added 3 mins ago
Director, Machine Learning Engineering - AI Foundations
Riot Games
Los Angeles, CA
We are looking for an engineering leader to oversee the AI Foundations engineering organization. You will be accountable for the technical impact of the group including organizational…
Added 3 mins ago
MG
Field Engineer
MMR Group
LaGrange, GA
- $35 USD / hour
…to Work” and consistently being recognized as one of the top Engineering News Record’s “Annual Specialty…
Added 3 mins ago
Water Resources Designer I
Company Logo
Charleston, SC · Columbia, SC
Collect and analyze field data, as-built plans and engineering reports to establish existing conditions and identify critical areas for design criteria
Added 3 mins ago
Senior UX Product Manager
Experlogix
Remote, United States
We are looking for a Senior UX Product Manager to lead our UX team and help shape and deliver intuitive, modern, and differentiated experiences across our software products.
Added 3 mins ago
UX Designer
Experlogix
Remote, United States
We are looking for a UX Designer to help create intuitive, modern, and engaging experiences across our software products.
Added 3 mins ago
Structural Analyst - Moonbase Program
Mclaurin Aerospace
Houston, TX
Familiarity with desktop software applications, MS Office is required.
Added 3 mins ago
Space Environment Engineer
Mclaurin Aerospace
Houston, TX
Provide systems engineering support in space environments requirements and verification plan development as well as requirement and verification activities throughout the life of a program
Added 3 mins ago
Rendezvous and Proximity Operations Oversight Software Engineer
Mclaurin Aerospace
Houston, TX
We have an exciting opportunity for a Rendezvous and Proximity Operations Oversight Software Engineer to join our JETS II contract team at NASA Johnson Space Center in Houston, TX.
Added 3 mins ago
IVA Spacesuit Systems Engineer
Mclaurin Aerospace
Houston, TX
Support exploration projects as a practicing systems engineer creating development life cycle artifacts and guiding other team members in the creation of systems engineering artifacts.
Added 3 mins ago
GN&C Engineer
Mclaurin Aerospace
Houston, TX
Develop and evaluate safety-critical flight software
Added 3 mins ago
Fracture Control Engineer
Mclaurin Aerospace
Houston, TX
Review engineering drawings, material specs, and manufacturing plans for fracture control compliance.
Added 3 mins ago
Senior Industrial Engineer
The Productivity Team
Arlington, TX · Detroit, MI
The ideal candidate is a hands-on engineering professional with a strong background in manufacturing operations, process improvement, facility design, production systems, and continuous…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Design, develop, and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Build intuitive tools for Customer Service Associates (CSAs) to escalate critical issues, and develop complex integrations with Tier-1 Amazon systems and advanced science models to detect, triage, and resolve systemic defects.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Experience programming with at least one software programming language Preferred qualifications
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

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