Jobs in the United States

25+ jobs

Save this search

Added just now
RI
Gauge Setter
Rexnord Industries, LLC
Downers Grove, IL
- $26 to $30 USD / hour
· Utilize the Calibration software system to assign various gauges to track gauge location in the various departments.
Added just now
NASA Spacecraft Data Services Web Software Developer
CACI
Houston, TX · Houston
Job Title: NASA Spacecraft Data Services Web Software Developer
Added just now
Sr Cyber Security Architect
Scientific Research Corporation
Huntsville, AL
Driving cross-functional alignment across software engineering, data architecture, infrastructure, and operations teams to execute the Lead Architect’s strategic vision
Added just now
Full-stack Engineer 4 (Manager, IC)
Capital One
McLean, VA
At least 4 years of experience in software engineering (Internship experience does not apply)
Added just now
Sr. Business Analyst - Business Cards & Payments
Capital One
McLean, VA · NY · Richmond, VA
…Analytics, Mathematics, Computer Science, Computer engineering, Software engineering, Mechanical engineering, Information Systems or a related quantitative…
Added just now
Business Manager - Business Card & Payments
Capital One
McLean, VA · NY · Richmond, VA
…Analytics, Mathematics, Computer Science, Computer engineering, Software engineering, Mechanical engineering, Information Systems or a related quantitative…
Added just now
Full-stack Engineer 4, Marketing and Messaging
Capital One
Riverwoods, IL · Plano, TX · McLean, VA
…problems and meet real customer needs. We are seeking Full-stack Software Engineers who are passionate about leveraging cutting-edge open source frameworks and emerging technologies. In…
Added just now
Staff Full Stack Engineer, AI & Emerging Tech
Capital One
NY · McLean, VA · San Jose, CA · San Francisco, CA
…problems and meet real customer needs. We are seeking Full-stack Software Engineers who are passionate about leveraging cutting-edge open source frameworks and emerging technologies. In…
Added just now
Senior Associate, Data Scientist - Card Intelligence
Capital One
McLean, VA · NY
Partner with a cross-functional team of data scientists, software engineers, and product managers to deliver a product customers love
Added just now
Sr. Manager Full Stack Engineer (People Leader)
Capital One
McLean, VA
…problems and meet real customer needs. We are seeking Full-stack Software Engineering leaders who are passionate about building high-performing teams, driving technical strategy and…
Added just now
Full-stack Engineer 4
Capital One
McLean, VA
…problems and meet real customer needs. We are seeking Full-stack Software Engineers who are passionate about leveraging cutting-edge open source frameworks and emerging technologies. In…
Added just now
Full-stack Engineer 4
Capital One
McLean, VA
…problems and meet real customer needs. We are seeking Full-stack Software Engineers who are passionate about leveraging cutting-edge open source frameworks and emerging technologies. In…
Added just now
Full Stack Engineer 5
Capital One
Plano, TX
…problems and meet real customer needs. We are seeking Full-stack Software Engineers who are passionate about leveraging cutting-edge open source frameworks and emerging technologies. In…
Added just now
Full-stack Engineer 4, Marketing and Messaging
Capital One
Riverwoods, IL · McLean, VA · Chicago, IL · Plano, TX
…problems and meet real customer needs. We are seeking Full-stack Software Engineers who are passionate about leveraging cutting-edge open source frameworks and emerging technologies. In…
Added just now
Staff Full-Stack Engineer (Director IC) - Partner Experience
Capital One
Chicago, IL · McLean, VA · Richmond, VA · Plano, TX · Riverwoods, IL
…You will lead the shift toward high-performance, modular web applications, driving self-service capabilities and automating testing and certification pipelines at…
Added just now
Full-stack Engineer 4
Capital One
Riverwoods, IL · Chicago, IL
…deliver, and operate technology solutions to power the systems, applications, APIs, and infrastructure meeting the rapidly evolving needs of a worldwide payment…
Added just now
Business Manager - US Card
Capital One
McLean, VA · Richmond, VA · Chicago, IL
…Analytics, Mathematics, Computer Science, Computer engineering, Software engineering, Mechanical engineering, Information Systems or a related quantitative…
Added just now
AI Adoption Strategist
Simplify Inventions LLC
Farmington Hills, MI
This is an opportunity-focused AI solutions and project coordination role, not a software developer or traditional corporate project manager position. The person must know when AI is useful…
Added just now
Sr. Data Engineer AI
Docusign
San Francisco, CA
Analyze and develop data quality and validation procedures to ensure trusted data for AI applications
Added just now
Associate Dir, Software Test
IQVIA INC (US10)
New Providence, NJ
Leads quality strategy, planning, and execution for complex applications and integrated solutions.
Added 1 min ago
Systems Engineer
Hanscom
Littleton, MA
Patch and harden operating systems and third-party applications on endpoints. Manage endpoint security through antivirus, encryption, monitoring, alerting, and location services.
Added 2 mins ago
SC
Energy Auditor/Inspector
Sieda Community Action
Ottumwa, IA
- $20.55 to $24.15 USD / hour
…Economic and Family Support Services Director, at 641-682-8741. Applications will be accepted until November 25,…
Added 2 mins ago
Quality Auditor (Entry/Experienced) FTW
Michelin North America
WOODBURN, IN
Proficient in the use of Microsoft Office® Suite (Word, Excel, PowerPoint) and ability to learn other software systems.
Added 2 mins ago
Jira Administrator
First Key Homes
Atlanta, GA
· Minimum 3-5 years of experience administering Jira Software, Jira Service Management, and/or Confluence; as well as Marketplace applications
Added 2 mins ago
Full Stack Engineer 181965
CTI Consulting
westlake, TX
software solutions that meet functional and non-functional requirements

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Seattle, WA, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Design, develop, and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Build intuitive tools for Customer Service Associates (CSAs) to escalate critical issues, and develop complex integrations with Tier-1 Amazon systems and advanced science models to detect, triage, and resolve systemic defects.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Experience programming with at least one software programming language Preferred qualifications
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

Apply About employer

Report this job