Jobs in the United States

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Senior Laptop Escalation Engineer (Lenovo / Windows L3)
Randstad USA
San Diego, CA
- $1 USD / hour
…resolving complex Level 3 laptop issues escalated from the Service Desk, deployment consultants, and local IT…
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Sr Software Engineer
Randstad USA
Jacksonville, FL
- $57.78 to $67.78 USD / hour
5+ years of solid experience as Software Engineer and experience in multiple frontend and backend languages (Python, Ansible, Java, and Bash scripting)
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Controls Engineer
GPAC
Waukesha, WI
- $100,000 to $130,000 USD / year
We are looking for a Controls Engineer to join our growing team. We design and build custom robotic automation systems for manufacturers across the Midwest - and we’re looking for someone…
Added 1 min ago
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Power Plant Operator
Luminant Power LLC
Bellingham, MA
- $43 to $49 USD / hour
Preferred but not required – MA Class 1, 2, or 3 Engineer and/or Class 1 or 2 Fireman License
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Advanced R&D Engr/Scientist
Solstice Advanced Materials
Spokane, WA
The Advanced R&D Engineer/Scientist serves as a key technical contributor responsible for developing and optimizing electrochemical processes supporting high-purity copper and other metals…
Added 1 min ago
Systems Engineer
Hanscom
Littleton, MA
As a member of our Infrastructure Department, you will join a dynamic team of purpose-driven individuals committed to delivering exceptional service to our members.
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Project Engineer - Traylor Industrial
Traylor Bros. Inc.
Atlanta, GA
Project Engineer opportunity with Traylor Industrial
Added 1 min ago
Quality Process Engineer (Entry/Experenced) FTW
Michelin North America
WOODBURN, IN
Are you ready to join a world-class team in a truly outstanding role? As a Quality Process Engineer at Michelin in Fort Wayne, you will play an integral part in our journey towards…
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Performance Research Engineer: Tire Wear & Materials
Michelin North America
GREENVILLE, SC
Michelin is recruiting a Tire Performance Research Engineer to work on developing tools and methods for our tire and material design communities. You will join a team dedicated to the…
Added 1 min ago
AI
Senior Electrical Engineer, Drone
Applied Intuition
Sunnyvale, CA
- $170,000 to $240,000 USD / year
As an Electrical Engineer on our drone program, you will design the power systems that keep our aircraft in the air: battery packs, high-voltage distribution, and power conversion from the…
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Thermal System Engineer
Spheros North America, Inc.
United States
…transport fleets. We are looking for an Application System Engineer to join our Spheros North America team in Elkhart,…
Added 2 mins ago
Senior Software Engineer
ServiceNow
Santa Clara, CA
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
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Senior Solutions Sales Executive - Data & Analytics - Banking (FINS) - TX
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 2 mins ago
Architect - AWS
Bank of America, National Association
United States
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life…
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Applied AI Engineer
AssemblyAI
San Francisco, NY
Stay close to the customer, earn their technical trust, and deliver first-class service that turns them into champions
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Lead DevOps Engineer
Cohere Health
United States
- $150,000 to $185,000 USD / year
…validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that…
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Water Resources Designer I
Company Logo
Charleston, SC · Columbia, SC
McCormick Taylor, Inc. is a full-service professional services consulting firm providing creative design, planning, and environmental solutions to the challenges of everyday life. Since…
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Spacesuit Project Engineer
Mclaurin Aerospace
Houston, TX
We have an exciting opportunity for a Spacesuit Project Engineer to join our JETS II contract team at NASA Johnson Space Center in Houston, TX.
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Spaceflight Battery Hardware Project Engineer
Mclaurin Aerospace
Houston, TX
We have an exciting opportunity for a Spaceflight Battery Hardware Project Engineer to join our JETS II contract team at NASA Johnson Space Center in Houston, TX.
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Space Environment Engineer
Mclaurin Aerospace
Houston, TX
We have an exciting opportunity for a Space Environment Engineer to join our JETS II contract team at NASA Johnson Space Center in Houston, TX.
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Safety Engineer
Mclaurin Aerospace
Houston, TX
We have an exciting opportunity for a Safety Engineer to join our JETS II contract team at NASA Johnson Space Center in Houston, TX.
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Rendezvous and Proximity Operations Oversight Software Engineer
Mclaurin Aerospace
Houston, TX
We have an exciting opportunity for a Rendezvous and Proximity Operations Oversight Software Engineer to join our JETS II contract team at NASA Johnson Space Center in Houston, TX.
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Project Engineer for the EVA Remote Observation Camera
Mclaurin Aerospace
Houston, TX
We have an exciting opportunity for a Project Engineer for the EVA Remote Observation Camera to join our JETS II contract team at NASA Johnson Space Center in Houston, TX.
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IVA Spacesuit Systems Engineer
Mclaurin Aerospace
Houston, TX
We have an exciting opportunity for a IVA Spacesuit Systems Engineer to join our JETS II contract team at NASA Johnson Space Center in Houston, TX.
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GN&C Engineer
Mclaurin Aerospace
Houston, TX
We have an exciting opportunity for a GN&C Engineer to join our JETS II contract team at NASA Johnson Space Center in Houston, TX.

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Design, develop, and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Build intuitive tools for Customer Service Associates (CSAs) to escalate critical issues, and develop complex integrations with Tier-1 Amazon systems and advanced science models to detect, triage, and resolve systemic defects.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Experience programming with at least one software programming language Preferred qualifications
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

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