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Senior Software Engineer
ServiceNow
Santa Clara, CA
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
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Principal Engineer, Product Marketing
Renesas Electronics
San Jose, CA
- $196,000 to $245,200 USD / year
The Renesas Edge AI and Application Processors Business Division is looking for a driven Principal Engineer in Product Marketing to funtion as our Business Strategy Manager leading our…
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Architect - AWS
Bank of America, National Association
United States
…defining non-functional requirements/architectural runway to support new epics/features and ensuring solutions are fit for purpose by working with stakeholders and service…
Added 1 min ago
Senior information Security Engineer
B10 Wells Fargo Bank, N. A.
CHARLOTTE, NC
Wells Fargo is seeking a Senior Information Security Engineer to support the Cyber Threat Fusion Center.
Added 1 min ago
Project Engineer for the EVA Remote Observation Camera
Mclaurin Aerospace
Houston, TX
We have an exciting opportunity for a Project Engineer for the EVA Remote Observation Camera to join our JETS II contract team at NASA Johnson Space Center in Houston, TX.
Added 2 mins ago
Senior Industrial Engineer
The Productivity Team
Arlington, TX · Detroit, MI
Support new product launches, facility expansions, and plant startup activities.
Added 3 mins ago
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Software Engineer - NatSec
Snowflake
McLean, VA
- $160,000 to $230,000 USD / year
AS A SOFTWARE ENGINEER AT SNOWFLAKE YOU WILL:
Added 4 mins ago
Critical Environments Operator II
CyrusOne Management Services LLC
Sterling, VA
…reliability of the critical load. Also provides operational support for building systems of other facilities as assigned. Responsible for carrying out maintenance and operations by…
Added 4 mins ago
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Process Engineer - II
North American Lighting
Paris, IL
- $68,400 to $94,200 USD / year
North American Lighting (NAL) is looking for a Process Engineer - II to join our team. The ideal candidate will provide engineering support to the assembly adhesive application processes to…
Added 5 mins ago
Quality Technician 3rd shift
Aumovio
Morganton, NC
Quality representative for the manufacturing process. Requires ability to accept or reject product, contain suspect product, support manufacturing goals for scrap and NOK rate reduction,…
Added 5 mins ago
Supplier Quality Engineer
Vestas
Brighton, CO
Support proactive supplier quality management activities to improve product quality, operational efficiency, and supplier performance
Added 6 mins ago
Director, Client Solutions & Delivery
American Bankers Insurance Company of Florida
United States
Transitioning client and product solutions to permanent product owners or operational groups. Ensuring Solutions achieve intended outcomes, are secure in a strong control environment and…
Added 10 mins ago
Lead Structural Analysis Engineer
The Boeing Company
Titusville, FL
Boeing Defense, Space & Security (BDS) is seeking an experienced Lead Structural Analysis Engineer to join the team based in Titusville, Florida.
Added 10 mins ago
Experienced Structural & Payload Design Engineer
The Boeing Company
Titusville, FL
Boeing Defense, Space and Security (BDS) is looking for an Experienced Structural & Payload Design Engineer to join our team in Titusville, FL.
Added 10 mins ago
Senior Structural & Payloads Design Engineer
The Boeing Company
Titusville, FL
Boeing Defense, Space and Security (BDS) is looking for a Senior Structural & Payload Design Engineer to join our team in Titusville, FL.
Added 10 mins ago
Solutions Engineer
Blue Wireless
Richmond, VA
Provide Pre-Sales engineering support to the sales team to understand customer needs, and define technical requirements to align with the Blue Wireless product set.
Added 11 mins ago
RF Communications Engineer
Dynetics, Inc
Huntsville, AL
The Lead RF Communications Engineer will support the Leidos Space Platforms Portfolio in the development of a lunar terrain vehicle system and support equipment, primarily responsible for…
Added 11 mins ago
BA
Senior Software Engineer, iOS/Mobile
Beacon AI
San Carlos, CA
- $173,000 to $225,000 USD / year
We are seeking an Senior iOS Software Engineer to join our mobile team and help build high-impact iOS applications that support our flight safety platform. In this role, you will work…
Added 11 mins ago
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Staff Software Engineer, iOS/Mobile
Beacon AI
San Carlos, CA
- $224,000 to $260,000 USD / year
We are seeking an Staff iOS Software Engineer to join our mobile team and help build high-impact iOS applications that support our flight safety platform. In this role, you will work…
Added 11 mins ago
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Senior Embedded Software Engineer
Orbit Neuro Co.
San Francisco, CA
- $185,000 to $215,000 USD / year
- An engineer with a degree in computer science, electrical engineering, computer engineering, or a related field, and at least five years of relevant professional experience.
Added 11 mins ago
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Senior Cloud & Backend Software Engineer
Orbit Neuro Co.
San Francisco, CA
- $185,000 to $215,000 USD / year
- Shape the backend architecture and select technologies around the needs of our product, researchers, and engineering team.
Added 11 mins ago
Software Engineer, Worldwide Amazon Stores Finance Technology, Controllership Engineering
Amazon.com Services LLC
Seattle, WA
- Work directly with finance, accounting, product, and data science partners, and explain technical tradeoffs.
Added 11 mins ago
Software Development Engineer, Amazon Customer Service
Amazon.com Services LLC
Seattle, WA
…associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly…
Added 11 mins ago
Sr Manufacturing Engineer , AWS Board Core Design Team
Amazon Data Services, Inc.
Austin, TX · Seattle, WA · Cupertino, CA
…manufacturing engineering to the next level. As a Senior Manufacturing Engineer on the AWS Board Core Design team (Core Components Group), you will develop, deploy, qualify, and…
Added 11 mins ago
Manufacturing Engineer , AWS Board Core Design Team
Amazon Data Services, Inc.
Seattle, WA · Cupertino, CA
…manufacturing engineering to the next level. As a Manufacturing Engineer on the AWS Board Core Design team (Core Components Group), you will develop, deploy, qualify, and continuously…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Design, develop, and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Build intuitive tools for Customer Service Associates (CSAs) to escalate critical issues, and develop complex integrations with Tier-1 Amazon systems and advanced science models to detect, triage, and resolve systemic defects.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Experience programming with at least one software programming language Preferred qualifications
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

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