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Architect - AWS
Bank of America, National Association
United States
…and their interfaces, and assisting with end-to-end solution design. Job expectations include defining non-functional requirements/architectural runway to support new epics/features and…
Added 1 min ago
Senior information Security Engineer
B10 Wells Fargo Bank, N. A.
CHARLOTTE, NC
Wells Fargo is seeking a Senior Information Security Engineer in Technology as part of Cybersecurity. Learn more about the career areas and lines of business at wellsfargojobs.com
Added 1 min ago
Applied AI Engineer
AssemblyAI
San Francisco, NY
Help our customers evaluate and test our products: get their success criteria up front, help them design fair benchmarks, and catch mistakes (wrong model, bad truth files, misconfigured…
Added 1 min ago
Project Engineer for the EVA Remote Observation Camera
Mclaurin Aerospace
Houston, TX
We have an exciting opportunity for a Project Engineer for the EVA Remote Observation Camera to join our JETS II contract team at NASA Johnson Space Center in Houston, TX.
Added 2 mins ago
Senior Industrial Engineer
The Productivity Team
Arlington, TX · Detroit, MI
…in manufacturing operations, process improvement, facility design, production systems, and continuous improvement. Candidates must be willing to travel extensively to support customer sites…
Added 3 mins ago
Member of Technical Staff, Software Engineer, Platform
Pantograph
San Francisco, CA
We're looking for an experienced software engineer to design and build the internal infrastructure that powers our customer-facing product. You'll work closely with our product, interface,…
Added 3 mins ago
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Software Engineer - NatSec
Snowflake
McLean, VA
- $160,000 to $230,000 USD / year
AS A SOFTWARE ENGINEER AT SNOWFLAKE YOU WILL:
Added 4 mins ago
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Process Engineer - II
North American Lighting
Paris, IL
- $68,400 to $94,200 USD / year
…lighting, NAL provides advanced lighting technology, engineering design expertise, and state-of-the-art production capabilities to auto makers based in North America and around the…
Added 5 mins ago
Supplier Quality Engineer
Vestas
Brighton, CO
Support proactive supplier quality management activities to improve product quality, operational efficiency, and supplier performance
Added 6 mins ago
Director, Client Solutions & Delivery
American Bankers Insurance Company of Florida
United States
Assisting the client, product & Implementation teams manage all of the critical elements from concept to design, to financial modeling, journey mapping, partner selection, testing,…
Added 10 mins ago
Lead Structural Analysis Engineer
The Boeing Company
Titusville, FL
Guide product design and verify structural integrity by using and developing analytical methods, finite element models/simulations and other analysis tools throughout the product lifecycle…
Added 10 mins ago
Experienced Structural & Payload Design Engineer
The Boeing Company
Titusville, FL
Boeing Defense, Space and Security (BDS) is looking for an Experienced Structural & Payload Design Engineer to join our team in Titusville, FL.
Added 10 mins ago
Senior Structural & Payloads Design Engineer
The Boeing Company
Titusville, FL
Boeing Defense, Space and Security (BDS) is looking for a Senior Structural & Payload Design Engineer to join our team in Titusville, FL.
Added 10 mins ago
Solutions Engineer
Blue Wireless
Richmond, VA
We are seeking a skilled Solutions Engineer with a background in telecommunications to join our team. The ideal candidate will play a crucial role in engaging with customers. You will…
Added 11 mins ago
RF Communications Engineer
Dynetics, Inc
Huntsville, AL
The Lead RF Communications Engineer will support the Leidos Space Platforms Portfolio in the development of a lunar terrain vehicle system and support equipment, primarily responsible for…
Added 11 mins ago
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Senior Software Engineer, iOS/Mobile
Beacon AI
San Carlos, CA
- $173,000 to $225,000 USD / year
We are seeking an Senior iOS Software Engineer to join our mobile team and help build high-impact iOS applications that support our flight safety platform. In this role, you will work…
Added 11 mins ago
BA
Staff Software Engineer, iOS/Mobile
Beacon AI
San Carlos, CA
- $224,000 to $260,000 USD / year
We are seeking an Staff iOS Software Engineer to join our mobile team and help build high-impact iOS applications that support our flight safety platform. In this role, you will work…
Added 11 mins ago
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Senior Software - Generalist
Orbit Neuro Co.
San Francisco, CA
- $185,000 to $215,000 USD / year
Build the features that bring the whole product together. You'll take meaningful ideas through design and implementation, working across application, device, and cloud boundaries to create…
Added 11 mins ago
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Senior IoT Software Engineer
Orbit Neuro Co.
San Francisco, CA
- $185,000 to $215,000 USD / year
…development environment. We use principled engineering and thoughtful design to explore, build and test, aided by modern agentic workflows. You'll have room to shape both the product and…
Added 11 mins ago
ON
Senior Embedded Software Engineer
Orbit Neuro Co.
San Francisco, CA
- $185,000 to $215,000 USD / year
…development environment. We use principled engineering and thoughtful design to explore, build and test, aided by modern agentic workflows. You'll have room to shape both the product and…
Added 11 mins ago
ON
Senior Desktop Software Engineer
Orbit Neuro Co.
San Francisco, CA
- $185,000 to $215,000 USD / year
…development environment. We use principled engineering and thoughtful design to explore, build and test, aided by modern agentic workflows. You'll have room to shape both the product and…
Added 11 mins ago
ON
Senior Cloud & Backend Software Engineer
Orbit Neuro Co.
San Francisco, CA
- $185,000 to $215,000 USD / year
…development environment. We use principled engineering and thoughtful design to explore, build and test, aided by modern agentic workflows. You'll have room to shape both the product and…
Added 11 mins ago
Software Engineer, Worldwide Amazon Stores Finance Technology, Controllership Engineering
Amazon.com Services LLC
Seattle, WA
- Work directly with finance, accounting, product, and data science partners, and explain technical tradeoffs.
Added 11 mins ago
Software Development Engineer, Amazon Customer Service
Amazon.com Services LLC
Seattle, WA
- Design, develop, and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Added 11 mins ago
Sr Manufacturing Engineer , AWS Board Core Design Team
Amazon Data Services, Inc.
Austin, TX · Seattle, WA · Cupertino, CA
…manufacturing engineering to the next level. As a Senior Manufacturing Engineer on the AWS Board Core Design team (Core Components Group), you will develop, deploy, qualify, and…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Design, develop, and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Build intuitive tools for Customer Service Associates (CSAs) to escalate critical issues, and develop complex integrations with Tier-1 Amazon systems and advanced science models to detect, triage, and resolve systemic defects.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Experience programming with at least one software programming language Preferred qualifications
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

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