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Added 1 min ago
Sr. Project Engineer - Controls
Career - avl.com
Plymouth, MI
…simulation, design, and development projects. The Sr. Project Engineer – Controls role supports the delivery of the controls portion of the…
Added 1 min ago
Full-stack Engineer 4 (Manager, IC)
Capital One
McLean, VA
…owning full-feature architecture end-to-end. As a Full Stack Engineer on our Cars and Ground Transportation team, you'll join a fast-moving, product-driven group of makers, doers, and…
Added 1 min ago
Full-stack Engineer 4, Marketing and Messaging
Capital One
Riverwoods, IL · Plano, TX · McLean, VA
Proactively identify areas for improvement, implementing targeted refactoring and contributing to efforts that reduce technical debt and enhance system performance
Added 1 min ago
Full-stack Engineer 4
Capital One
McLean, VA
Join the Card Tech Acquisitions team within Card Intelligent Decisions & Experiences (CIDX) as a Full Stack Engineer on our newly formed squad! You will drive a top-priority enterprise…
Added 1 min ago
Full-stack Engineer 4
Capital One
McLean, VA
Join the Card Tech Acquisitions team within Card Intelligent Decisions & Experiences (CIDX) as a Full Stack Engineer on our newly formed squad! You will drive a top-priority enterprise…
Added 1 min ago
Full-stack Engineer 4, Marketing and Messaging
Capital One
Riverwoods, IL · McLean, VA · Chicago, IL · Plano, TX
Proactively identify areas for improvement, implementing targeted refactoring and contributing to efforts that reduce technical debt and enhance system performance
Added 1 min ago
Full-stack Engineer 4
Capital One
Riverwoods, IL · Chicago, IL
As an Full-stack Engineer 4 in the Global Payment Network (GPN), you will leverage your technical acumen, domain knowledge, and strategic architecture vision to shape how our clients…
Added 3 mins ago
Advanced R&D Engr/Scientist
Solstice Advanced Materials
Spokane, WA
The Advanced R&D Engineer/Scientist serves as a key technical contributor responsible for developing and optimizing electrochemical processes supporting high-purity copper and other metals…
Added 5 mins ago
Digital Workplace Agency Technical Engineer
The Guardian Life Insurance Company of America
NY
The Digital Workplace Agency Technical Engineer owns the end-to-end digital workplace experience for Guardian’s agency field force. This highly technical role supports approximately 6,000…
Added 5 mins ago
Senior Industrial Engineer
The Productivity Team
Arlington, TX · Detroit, MI
The ideal candidate is a hands-on engineering professional with a strong background in manufacturing operations, process improvement, facility design, production systems, and continuous…
Added 8 mins ago
Network Engineer II
Arclin
Alpharetta, GA
Arclin is seeking a Network Engineer II to support and enhance our global network infrastructure across corporate offices, manufacturing facilities, cloud environments, and data centers.
Added 8 mins ago
NA
Automation Engineer - Sr
North American Lighting
Paris, IL
- $83,500 to $110,800 USD / year
logistics. Specifically focused on new technologies, existing process integration, and strategic development of
Added 8 mins ago
VI
AI/ML Platform Engineer
Vervic Inc.
Baltimore, MD
- $50 USD / hour
Collaboration and Continuous Improvement: Translate business requirements into technical solutions, collaborate across multidisciplinary teams, evaluate emerging ML technologies, and…
Added 9 mins ago
Supplier Quality Engineer
Vestas
Brighton, CO
Drive continuous improvement initiatives focused on reducing the Cost of Poor Quality (CoPQ).
Added 10 mins ago
Manufacturing Engineer (Engineer / Senior / Staff)
Deterrence Defense, Inc.
Dallas, TX
The Manufacturing Engineer develops, deploys, and scales production processes and the equipment that runs them. This role owns assigned processes end to end - requirements, equipment…
Added 10 mins ago
D
Field Service Engineer - Shreveport, LA
Danaher
Shreveport, LA
- $33 to $38 USD / hour
…viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of…
Added 13 mins ago
Supply Base Management Spec (Supply Base Mgmt)
The Boeing Company
Hazelwood, MO
Drives the company's cross-functional supply base strategy process
Added 14 mins ago
Solutions Engineer
Blue Wireless
Richmond, VA
We are seeking a skilled Solutions Engineer with a background in telecommunications to join our team. The ideal candidate will play a crucial role in engaging with customers. You will…
Added 14 mins ago
Sr. Cybersecurity Systems Engineer
LEIDOS, INC.
Linthicum Heights, MD
…artifacts and documents. Recommend requirement clarification and process/template improvement to mitigate security…
Added 15 mins ago
Software Development Engineer, Amazon Customer Service
Amazon.com Services LLC
Seattle, WA
…back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building…
Added 15 mins ago
Sr Manufacturing Engineer , AWS Board Core Design Team
Amazon Data Services, Inc.
Austin, TX · Seattle, WA · Cupertino, CA
…manufacturing engineering to the next level. As a Senior Manufacturing Engineer on the AWS Board Core Design team (Core Components Group), you will develop, deploy, qualify, and…
Added 15 mins ago
Manufacturing Engineer , AWS Board Core Design Team
Amazon Data Services, Inc.
Seattle, WA · Cupertino, CA
…manufacturing engineering to the next level. As a Manufacturing Engineer on the AWS Board Core Design team (Core Components Group), you will develop, deploy, qualify, and continuously…
Added 15 mins ago
System Dev Engineer III, HWEngS Ultraservers
Amazon.com Services LLC
Austin, TX · Seattle, WA · Cupertino, CA
- 6+ years of systems design, software development, operations, automation, and process improvement experience
Added 15 mins ago
Sr. Manufacturing Engineer, Nitro SSD, AWS Nitro SSD
Amazon Data Services, Inc.
Seattle, WA · Cupertino, CA
…our throughput and quality targets. This role requires the engineer to be a technical contact and take on full ownership of the manufacturing launch and resolution of process issues. You…
Added 15 mins ago
Sr NAND SSD Product Engineer, Nitro SSD/NAND
Amazon Development Center U.S., Inc.
Seattle, WA · Cupertino, CA
- Audit quality and identify improvement areas in both fleet operation and qualification process

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Design, develop, and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Build intuitive tools for Customer Service Associates (CSAs) to escalate critical issues, and develop complex integrations with Tier-1 Amazon systems and advanced science models to detect, triage, and resolve systemic defects.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Experience programming with at least one software programming language Preferred qualifications
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

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