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Manufacturing Engineer
Kubota
Gainesville, GA
Innovative Process Development: Focus on operator safety while crafting manufacturing processes. You'll study product requirements and collaborate with equipment vendors to research,…
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Sr. Project Engineer - Controls
Career - avl.com
Plymouth, MI
…simulation, design, and development projects. The Sr. Project Engineer – Controls role supports the delivery of the controls portion of the…
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Senior Pre-Sales Infrastructure/Network Design Engineer
ewminds consulting Services
New York, NY
…Product Design Lead will collaborate closely with product, engineering, and business stakeholders to develop intuitive, clean, and consistent user…
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Sustainability Engineer
TAD PGS, Inc.
Norwich, NY
The engineer will work heavily within Siemens NX to update legacy drawings and 3D models, process engineering changes, modify tolerances and materials, and ensure engineering documentation…
Added 1 min ago
Full-stack Engineer 4 (Manager, IC)
Capital One
McLean, VA
…owning full-feature architecture end-to-end. As a Full Stack Engineer on our Cars and Ground Transportation team, you'll join a fast-moving, product-driven group of makers, doers, and…
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Full-stack Engineer 4, Marketing and Messaging
Capital One
Riverwoods, IL · Plano, TX · McLean, VA
…external technology communities, mentoring other members of the engineering…
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Staff Full Stack Engineer, AI & Emerging Tech
Capital One
NY · McLean, VA · San Jose, CA · San Francisco, CA
…external technology communities, mentoring other members of the engineering…
Added 1 min ago
Sr. Manager Full Stack Engineer (People Leader)
Capital One
McLean, VA
…meet real customer needs. We are seeking Full-stack Software Engineering leaders who are passionate about building high-performing teams, driving technical strategy and leveraging…
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Full-stack Engineer 4
Capital One
McLean, VA
Join the Card Tech Acquisitions team within Card Intelligent Decisions & Experiences (CIDX) as a Full Stack Engineer on our newly formed squad! You will drive a top-priority enterprise…
Added 1 min ago
Full-stack Engineer 4
Capital One
McLean, VA
Join the Card Tech Acquisitions team within Card Intelligent Decisions & Experiences (CIDX) as a Full Stack Engineer on our newly formed squad! You will drive a top-priority enterprise…
Added 1 min ago
Staff Data Engineer - (Director, IC - Card Tech)
Capital One
McLean, VA · Richmond, VA
As a Staff Data Engineer at Capital One, you will be part of a community of technical experts working to define the future of data platforms and banking in the cloud. You will work…
Added 1 min ago
Full Stack Engineer 5
Capital One
Plano, TX
…external technology communities, mentoring other members of the engineering…
Added 1 min ago
Full-stack Engineer 4, Marketing and Messaging
Capital One
Riverwoods, IL · McLean, VA · Chicago, IL · Plano, TX
…external technology communities, mentoring other members of the engineering…
Added 1 min ago
Staff Full-Stack Engineer (Director IC) - Partner Experience
Capital One
Chicago, IL · McLean, VA · Richmond, VA · Plano, TX · Riverwoods, IL
As a Staff Engineer at Capital One, you will be part of a community of technical experts working to define the future of banking in the cloud. You will work alongside our talented team of…
Added 1 min ago
Full-stack Engineer 4
Capital One
Riverwoods, IL · Chicago, IL
As an Full-stack Engineer 4 in the Global Payment Network (GPN), you will leverage your technical acumen, domain knowledge, and strategic architecture vision to shape how our clients…
Added 1 min ago
Sr. Data Engineer AI
Docusign
San Francisco, CA
…over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes…
Added 2 mins ago
RU
Senior Laptop Escalation Engineer (Lenovo / Windows L3)
Randstad USA
San Diego, CA
- $1 USD / hour
Join our enterprise End User Computing (EUC) engineering initiative supporting a major pharmaceutical corporate integration in San Diego. In this critical onsite Level 3 escalation role,…
Added 2 mins ago
Advanced R&D Engr/Scientist
Solstice Advanced Materials
Spokane, WA
The Advanced R&D Engineer/Scientist serves as a key technical contributor responsible for developing and optimizing electrochemical processes supporting high-purity copper and other metals…
Added 2 mins ago
Systems Engineer
Hanscom
Littleton, MA
Participate in disaster recovery planning, testing, documentation creation, process maintenance and modification, capacity planning, RPO and RTO planning, and vendor management. Participate…
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Project Engineer - Traylor Industrial
Traylor Bros. Inc.
Atlanta, GA
The Project Engineer will work at the assigned project site and provide engineering support to the project leadership and team. The Project Engineer will work with project leadership to…
Added 2 mins ago
Quality Process Engineer (Entry/Experenced) FTW
Michelin North America
WOODBURN, IN
Are you ready to join a world-class team in a truly outstanding role? As a Quality Process Engineer at Michelin in Fort Wayne, you will play an integral part in our journey towards…
Added 2 mins ago
Performance Research Engineer: Tire Wear & Materials
Michelin North America
GREENVILLE, SC
Michelin is hiring! We are looking for a top candidate with a passion for physics and engineering to join our Research & Development team.
Added 3 mins ago
Senior Software Engineer
ServiceNow
Santa Clara, CA
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 3 mins ago
Senior Solutions Sales Executive - Data & Analytics - Banking (FINS) - TX
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 3 mins ago
HI
CNC Manufacturing Engineer (Mid- Senior Level)
Hybron Inc
El Segundo, CA
- $85,000 to $120,000 USD / year
As a CNC Manufacturing Engineer, you’ll work in a fast-paced, hands-on environment focused on machining molds and components for both production and prototyping. You’ll collaborate with the…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Design, develop, and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Build intuitive tools for Customer Service Associates (CSAs) to escalate critical issues, and develop complex integrations with Tier-1 Amazon systems and advanced science models to detect, triage, and resolve systemic defects.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Experience programming with at least one software programming language Preferred qualifications
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

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