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RN- Clinical Expeditor UAMS Clinical Command Center
University of Arkansas for Medical Sciences
Remote, United States
Collaborate with Command Center operations, Acute Care leadership, and Quality to identify process improvement strategies, patient length of stay (LOS), trend delays, support quality…
Added just now
RN- Clinical Expeditor UAMS Clinical Command Center
University of Arkansas for Medical Sciences
Remote, United States
Collaborate with Command Center operations, Acute Care leadership, and Quality to identify process improvement strategies, patient length of stay (LOS), trend delays, support quality…
Added just now
PP
Event Operations Associate
Peak Point
Cary, NC
- $600 to $900 USD / week
As an Event Operations Associate, you’ll support nonprofit campaigns at community events, retail locations, and other approved outreach sites.
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Grocery Stocking Supervisor - Full Time
Whole Foods Market
Chicago, IL
- $19 to $30.2 USD / hour
- Full-time
…and maintains compelling displays. Supports the Team Leader, Associate Team Leader(s), and Order Writers to ensure smooth operation of the team. All Whole Foods Market Retail jobs require…
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Timberland: Supervisor - Clinton Crossings
VF Outdoor, LLC
United States
- $21.44 to $28.8 USD / hour
Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor.
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STARS - PREVENTATIVE HHA
CenterWell
Goldsboro, NC · Lillington, NC · Rocky Mount, NC
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal…
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Home Health RN Branch Director
CenterWell
Independence, MO
The Branch Director assumes responsibility for managing the day-to-day branch operations to ensure the following: operational efficiencies, quality of patient care, regulatory compliance,…
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Cultivation Technician
Jushi
Lakeville, MA
- $21.5 USD / hour
…The Cultivation Technician position provides manual labor to support the activities and operations of the Cultivation Department while abiding by all applicable policies, procedures and…
Added 1 min ago
M
Store Associate, Marin Country Mart (Seasonal)
Margaux
Larkspur, CA
- $22 to $25 USD / hour
Maintain BOH inventory, communicate proactively on stock issues, process returns efficiently, and generally support store operations.
Added 1 min ago
Night Operations ASM
HOME DEPOT U.S.A., INC.
United States
…covering all aspects of retail store management, including operations, customer service, sales & profitability, and company policies and procedures. Learn and demonstrate tactics to support…
Added 1 min ago
Production Technician
Vylor
Toledo, IA · Toledo
As a Production Technician for Vylor, you will play a vital hands‑on role in our seed production operations, ensuring work is completed safely, efficiently, and to the highest quality…
Added 1 min ago
TH
Buyer (4918)
TRINITY HEALTH
Minot, ND
- $22.82 to $34.23 USD / hour
Reporting to the Purchasing Supervisor, The Buyer supports Trinity Health’s supply chain operations by coordinating and executing the procurement of goods, services, and equipment essential…
Added 2 mins ago
Customer Service Manager
James Martin Signature Vanities
South Bend, IN
…holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like…
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Distribution Associate - Rockford, IL - Up to $31.91/hour!
PACCAR
Rockford, IL
- $26.74 to $31.91 USD / hour
Begin a rewarding career as a full-time Distribution Associate!
Added 2 mins ago
Clinical Administrative Assistant II - Breast Center
Cleveland Clinic
United States
…a fast-paced clinical environment. This role will directly support 10-12 providers within the Breast Center. Responsibilities include calendar management, travel bookings, oracle…
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Clinical Research Project Manager - Center for Value Based Care
Cleveland Clinic
United States
…researchers and clinical caregivers, contribute perspective, support budgeting and contracting processes, monitor patient visits, and facilitate day-to-day study operations. This position…
Added 2 mins ago
Patient Dining Associate
Cleveland Clinic
United States
…alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the…
Added 2 mins ago
Research Technician II- Cheng Lab
Cleveland Clinic
United States
…Cleveland Clinic Genome Center, directed by Dr. Feixiong Cheng, to support experimental research in functional genomics, stem cell-based disease modeling, and molecular biology. The lab…
Added 2 mins ago
Seward Personal Banker
B10 Wells Fargo Bank, N. A.
SEWARD, AK
Support branch operations by flexing between cash handling and customer banking activities, with an emphasis on delivering strong service through account openings and ongoing account…
Added 2 mins ago
Personal Banker Abercorn Walk Savannah GA
B10 Wells Fargo Bank, N. A.
SAVANNAH, GA
Support branch operations by flexing between cash handling and customer banking activities, with an emphasis on delivering strong service through account openings and ongoing account…
Added 2 mins ago
R
Warehouse Associate - 2nd Shift
Ryder
Las Vegas, NV
- $18.5 USD / hour
We want the right Warehouse Associate to join us at Ryder and work in the Safest Supply Chain Environment with State of the Art Equipment
Added 2 mins ago
Health & Safety Manager
Penske
Reading, PA · Irving, TX · South Windsor, CT · Windsor, CT
- Provide regulatory interpretations and updates, support for Operations' Leadership, oversee effective safety training
Added 3 mins ago
Analyst, Budget - Online College
United States
…Schools, and the Schools Commission on Colleges, we offer 300+ associate degree and certificate programs to 75,000+ students across 13 Centers of Excellence and online each semester. We are…
Added 3 mins ago
Business Office Manager
Astral at Franklin
Franklin, IN
Manage and provide associate support for Human Resources Information System (HRIS), Applicant Tracking System (ATS), and other HR systems.
Added 3 mins ago
SS
Operations Manager
Surge Staffing
MS
- $47,000 to $52,000 USD / year
We are seeking a dependable and organized Operations Manager to oversee daily administrative and operational functions within our organization. This position works closely with the…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Design, develop, and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Build intuitive tools for Customer Service Associates (CSAs) to escalate critical issues, and develop complex integrations with Tier-1 Amazon systems and advanced science models to detect, triage, and resolve systemic defects.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Experience programming with at least one software programming language Preferred qualifications
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

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