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Accounts Payable Analyst
Geosyntec Consultants, Inc.
Boca Raton, FL
High school diploma or GED with a minimum of four (4) years of bookkeeping or accounting payable experience, or an associate’s degree with a minimum of two (2) years of relevant experience.…
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Senior Associate, Data Scientist - Card Intelligence
Capital One
McLean, VA · NY
A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, or a related quantitative field) plus 2 years of…
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Loan Closing Associate - Commercial Bank
Capital One
Plano, TX · Charlotte, NC · Richmond, VA
…of working virtually at home? Then a Capital One Commercial Operations role may be the role for you! You must be within 50 miles driving distance from one of our Capital One hub locations…
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Front Office Receptionist - Lebanon TN
Qualderm Partners
Lebanon, TN
…scheduling, registration, insurance verification, and practice…
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Inpatient Coding Quality Manager
HMS Huron Managed Services LLC
Remote, United States
…changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and…
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Service & Route Coordinator
WaterCo
Santa Clara, CA
- $22 to $24 USD / hour
High school diploma or GED, associate or bachelor's degree in business, Operations or related field (preferred)
Added 1 min ago
Data Center Technician - Sandusky, OH
CoreWeave
Sandusky, OH
Our Data Center Operations team is at the physical core of our business, responsible for building, maintaining, and operating the infrastructure that powers the cloud. We are seeking Data…
Added 1 min ago
BC
Senior Finance Associate - General Partnership
Bain Capital, LP
United States
- $95,000 to $110,000 USD / year
Operations and administrative activity of the partnerships, including cash management, capital calls, cash distributions, cash reconciliations, investor contribution and redemption…
Added 1 min ago
EC
Scheduling Coordinator (Hackensack, NJ)
Ennoble Care
Hackensack, NJ
- $18 USD / hour
…and coordinating schedules efficiently to support our growing operations in the House Calls department. The successful candidate will play a crucial role in ensuring smooth scheduling…
Added 1 min ago
RU
Accounts Payable Specialist
Randstad USA
Yonkers, NY
- $55,000 to $60,000 USD / year
We are seeking a detail-oriented Accounts Payable Specialist to play a vital role in supporting our day-to-day finance operations. In this role, you will take full ownership of the…
Added 1 min ago
RN Transfer Call Center
University of Arkansas for Medical Sciences
Remote, United States
…transports, uses videoconferencing equipment for telemedicine operations. The RN practices within the limits of the Nurse Practice Act of the State of Arkansas and adheres to institutional…
Added 1 min ago
BB
Inventory Associate
Breakthru Beverage Minnesota Beer, LLC
United States
- $22.5 USD / hour
Are you a current Associate? To be considered, you must submit your application through the internal Career Portal (Jobs Hub). Click here to access.
Added 1 min ago
RN Transfer Call Center
University of Arkansas for Medical Sciences
Remote, United States
…transports, uses videoconferencing equipment for telemedicine operations. The RN practices within the limits of the Nurse Practice Act of the State of Arkansas and adheres to institutional…
Added 1 min ago
RN- Clinical Expeditor UAMS Clinical Command Center
University of Arkansas for Medical Sciences
Remote, United States
Associate's degree, Nursing Diploma, Bachelor's in nursing, or Master's in nursing
Added 1 min ago
RN- Clinical Expeditor UAMS Clinical Command Center
University of Arkansas for Medical Sciences
Remote, United States
Associate's degree, Nursing Diploma, Bachelor's in nursing, or Master's in nursing
Added 1 min ago
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Event Operations Associate
Peak Point
Cary, NC
- $600 to $900 USD / week
As an Event Operations Associate, you’ll support nonprofit campaigns at community events, retail locations, and other approved outreach sites.
Added 1 min ago
WF
Grocery Stocking Supervisor - Full Time
Whole Foods Market
Chicago, IL
- $19 to $30.2 USD / hour
- Full-time
…and maintains compelling displays. Supports the Team Leader, Associate Team Leader(s), and Order Writers to ensure smooth operation of the team. All Whole Foods Market Retail jobs require…
Added 1 min ago
SH
FT-PT Steward
Sage Hospitality
Denver, CO
- $19.29 USD / hour
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may…
Added 1 min ago
VO
Timberland: Supervisor - Clinton Crossings
VF Outdoor, LLC
United States
- $21.44 to $28.8 USD / hour
Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
Added 2 mins ago
STARS - PREVENTATIVE HHA
CenterWell
Goldsboro, NC · Lillington, NC · Rocky Mount, NC
…competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also…
Added 2 mins ago
Home Health RN Branch Director
CenterWell
Independence, MO
The Branch Director assumes responsibility for managing the day-to-day branch operations to ensure the following: operational efficiencies, quality of patient care, regulatory compliance,…
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Cultivation Technician
Jushi
Lakeville, MA
- $21.5 USD / hour
Initial Cultivation Associate duties will involve essential Cultivation operations and may be expanded over time.
Added 2 mins ago
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Store Associate, Marin Country Mart (Seasonal)
Margaux
Larkspur, CA
- $22 to $25 USD / hour
Margaux is seeking an exemplary store associate to join our team at our new store at Marin Country Mart.
Added 2 mins ago
Night Operations ASM
HOME DEPOT U.S.A., INC.
United States
…covering all aspects of retail store management, including operations, customer service, sales & profitability, and company policies and procedures. Learn and demonstrate tactics to support…
Added 2 mins ago
Production Technician
Vylor
Toledo, IA · Toledo
As a Production Technician for Vylor, you will play a vital hands‑on role in our seed production operations, ensuring work is completed safely, efficiently, and to the highest quality…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Design, develop, and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Build intuitive tools for Customer Service Associates (CSAs) to escalate critical issues, and develop complex integrations with Tier-1 Amazon systems and advanced science models to detect, triage, and resolve systemic defects.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Experience programming with at least one software programming language Preferred qualifications
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

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