Jobs in the United States

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Lead DevOps Engineer
Cohere Health
United States
- $150,000 to $185,000 USD / year
Lead migrations from legacy infrastructure to modern, managed platforms and decommission outdated systems
Added 1 min ago
Senior Quality CSV Engineer
Amneal
Piscataway, NJ
Description:We are seeking an experienced Computer System Validation (CSV) Engineer to support validation activities across a broad portfolio of regulated systems, including laboratory…
Added 2 mins ago
Member of Technical Staff, Software Engineer, Platform
Pantograph
San Francisco, CA
…scaling them up. We value clear thinking, careful execution, and systems we can understand, trust, and…
Added 3 mins ago
Software Engineer
Liberty Mutual Insurance
Plano
…it helps users. Enterprise integration: Connect to existing systems through OAuth, webhooks, versioned APIs with rate limits and data pipelines. Secure, multi-tenant design: Apply tenant…
Added 3 mins ago
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Software Engineer - NatSec
Snowflake
McLean, VA
- $160,000 to $230,000 USD / year
AS A SOFTWARE ENGINEER AT SNOWFLAKE YOU WILL:
Added 3 mins ago
Principal Structural Engineer (M.S./Ph.D.)
Exponent Inc.
Chicago, IL
We are currently seeking a Principal Structural Engineer for our Civil & Structural Engineering Practice in Chicago, IL; Warrenville, IL; Houston, TX; Menlo Park, CA; Oakland, CA; Irvine,…
Added 3 mins ago
Network Engineer II
Arclin
Alpharetta, GA
…protect those who serve, strengthen aerospace and industrial systems, and perform where reliability and safety are…
Added 5 mins ago
Quality Technician 3rd shift
Aumovio
Morganton, NC
…autonomous: from sensors and displays to braking and comfort systems, and from advanced software platforms to intelligent driver assistance systems. But what truly defines AUMOVIO is not…
Added 5 mins ago
Supplier Quality Engineer
Vestas
Brighton, CO
Knowledge of ISO 14001, ISO 45001, or similar Environmental, Health & Safety (EHS) management systems is beneficial
Added 5 mins ago
Director, Client Solutions & Delivery
American Bankers Insurance Company of Florida
United States
Experience as a Technical Solution Engineer, Service Execution, Service Solutions, and/or IT Business Relationship Manager a plus.
Added 6 mins ago
Community Operations Lead
SpaceXAI
San Francisco, CA
- Identify operational gaps and engineer solutions: automate manual processes, integrate external platforms, and build custom workflows from scratch
Added 6 mins ago
Senior CIAM Software Engineer
UT
We are seeking Senior CIAM Software Engineer in Salt Lake City to join our CIAM team to help support and enhance our Customer Identity and Access Management platform. CIAM is a critical…
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Field Service Engineer - Shreveport, LA
Danaher
Shreveport, LA
- $33 to $38 USD / hour
…than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical…
Added 7 mins ago
SF
Information Systems Security Engineer
Second Front Systems
Remote, United States
- $200,000 to $210,000 USD / year
Second Front Systems is looking for a technically deep, mission-focused, security-first Information Systems Security Engineer to strengthen our cybersecurity and solutions architecture…
Added 8 mins ago
Generalist Software Engineer(s)
Pylon
Menlo Park, CA · San Francisco, CA
America’s $13T mortgage market is one of the most important financial systems in the world. It underwrites the middle class and is the mechanism through which millions of families build…
Added 8 mins ago
Software Engineer Lead
PNC Bank NA
PA
…opportunity to contribute to the company’s success. As a Software Engineer Lead within…
Added 9 mins ago
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Trading Application Support Engineer, Senior Associate
SSB&T
Boston, MA
- $52,000 to $91,000 USD / year
Participate in a rotational support schedule for critical production systems.
Added 9 mins ago
Spacecraft Thermal Engineer (Early Career) - Millennium Space Systems
Millennium Space Systems
El Segundo, CA
Thermal Engineers support the Spacecraft Development Program Managers and Chief Systems Engineer through the development of all spacecraft thermal system configurations, designs, analyses,…
Added 10 mins ago
Identity and Access Management Specialist
Meriton
Irving, TX
This position is part of a two-person IAM engineering team. The Senior IAM Engineer provides architecture, design, technical direction, and production approval. The specialist configures,…
Added 10 mins ago
Sr. Data Engineer AI
projects/helpful-passage-853/companies/9810ab3a-d8cd-4ba4-9ee5-ca421241fe3c
San Francisco, CA
Added 10 mins ago
Cyber-Physical Systems Reverse Engineer
Kudu Dynamics LLC
Chantilly, VA · Columbia, MD
We are looking for a Cyber-Physical Systems Reverse Engineer to support a new project researching and developing novel capabilities for maritime cybersecurity. This is the kind of job where…
Added 10 mins ago
Senior Relay Settings Engineer
LEIDOS ENGINEERING INC
Framingham, MA · Charlotte, NC
…for electric power substations, transmission and distribution systems, protection and controls design, and electrification programs. Utilities nationwide rely on Leidos for trusted power…
Added 10 mins ago
RF Communications Engineer
Dynetics, Inc
Huntsville, AL
…Outpost, Leidos, as a key partner, is seeking RF Communications Engineer to support HALTV and other programs as part of a diverse team that develops lunar mobility systems, cislunar…
Added 10 mins ago
Sr. Cybersecurity Systems Engineer
LEIDOS, INC.
Linthicum Heights, MD
…Well, look no further! Leidos is currently looking to add a Sr. Systems Engineer to an Information Assurance Program near Ft. Meade,…
Added 10 mins ago
IP Network Engineer II
LEIDOS, INC.
Pearl Harbor, HI
Our customer, the Defense Information Systems Agency (DISA), provides, operates, and assures command and control of the Defense Information System Network (DISN) services to its customers,…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Design, develop, and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Build intuitive tools for Customer Service Associates (CSAs) to escalate critical issues, and develop complex integrations with Tier-1 Amazon systems and advanced science models to detect, triage, and resolve systemic defects.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Experience programming with at least one software programming language Preferred qualifications
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

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