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Senior Logistics Engineer
Saab, Inc.
East Syracuse, NY
Saab, Inc. is seeking an experienced Senior Logistics Engineer to join our Integrated Logistics Support (ILS) Team in a dynamic, multidimensional environment. The successful candidate will…
Added 1 min ago
RU
Senior Laptop Escalation Engineer (Lenovo / Windows L3)
Randstad USA
San Diego, CA
- $1 USD / hour
…approximately 1,000 users transition to standardized corporate systems. You will serve as the primary bridge between daily EUC operations, integration leadership, and local IT staff,…
Added 1 min ago
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Controls Engineer
GPAC
Waukesha, WI
- $100,000 to $130,000 USD / year
We are looking for a Controls Engineer to join our growing team. We design and build custom robotic automation systems for manufacturers across the Midwest - and we’re looking for someone…
Added 1 min ago
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Power Plant Operator
Luminant Power LLC
Bellingham, MA
- $43 to $49 USD / hour
Preferred but not required – MA Class 1, 2, or 3 Engineer and/or Class 1 or 2 Fireman License
Added 1 min ago
Systems Engineer
Hanscom
Littleton, MA
Patch and harden operating systems and third-party applications on endpoints. Manage endpoint security through antivirus, encryption, monitoring, alerting, and location services.
Added 2 mins ago
AI
Senior Electrical Engineer, Drone
Applied Intuition
Sunnyvale, CA
- $170,000 to $240,000 USD / year
As an Electrical Engineer on our drone program, you will design the power systems that keep our aircraft in the air: battery packs, high-voltage distribution, and power conversion from the…
Added 2 mins ago
Thermal System Engineer
Spheros North America, Inc.
United States
Conduct hands-on testing, charging, and prototype lab work on refrigeration loops and systems, with support from the Senior Mechanical Systems Engineer.
Added 2 mins ago
HI
CNC Manufacturing Engineer (Mid- Senior Level)
Hybron Inc
El Segundo, CA
- $85,000 to $120,000 USD / year
…for America’s warfighters, increasing the fuel efficiency of systems to reduce greenhouse gas emissions, and bringing back domestic manufacturing. Join us as we work together to create a…
Added 2 mins ago
Architect - AWS
Bank of America, National Association
United States
…environment, evaluating system impacts, determining the primary systems/sub-systems and their interfaces, and assisting with end-to-end solution design. Job expectations include defining…
Added 3 mins ago
Senior information Security Engineer
B10 Wells Fargo Bank, N. A.
CHARLOTTE, NC
Wells Fargo is seeking a Senior Information Security Engineer in Technology as part of Cybersecurity. Learn more about the career areas and lines of business at wellsfargojobs.com
Added 3 mins ago
CH
Lead DevOps Engineer
Cohere Health
United States
- $150,000 to $185,000 USD / year
Lead migrations from legacy infrastructure to modern, managed platforms and decommission outdated systems
Added 3 mins ago
Water Resources Designer I
Company Logo
Charleston, SC · Columbia, SC
…mentorship from senior engineers and a clear path to project engineer responsibility. We are seeking an individual who can support multiple projects, meet deadlines, and work well in a…
Added 3 mins ago
Senior Quality CSV Engineer
Amneal
Piscataway, NJ
Description:We are seeking an experienced Computer System Validation (CSV) Engineer to support validation activities across a broad portfolio of regulated systems, including laboratory…
Added 3 mins ago
Spacesuit Project Engineer
Mclaurin Aerospace
Houston, TX
…diverse backgrounds to help us envision, shape, and deliver systems that will enable the exploration of space while benefiting people here on Earth. We are excited about what we do, and we…
Added 3 mins ago
Spaceflight Battery Hardware Project Engineer
Mclaurin Aerospace
Houston, TX
…diverse backgrounds to help us envision, shape, and deliver systems that will enable the exploration of space while benefiting people here on Earth. We are excited about what we do, and we…
Added 3 mins ago
Space Environment Engineer
Mclaurin Aerospace
Houston, TX
…diverse backgrounds to help us envision, shape, and deliver systems that will enable the exploration of space while benefiting people here on Earth. We are excited about what we do, and we…
Added 3 mins ago
Safety Engineer
Mclaurin Aerospace
Houston, TX
…diverse backgrounds to help us envision, shape, and deliver systems that will enable the exploration of space while benefiting people here on Earth. We are excited about what we do, and we…
Added 3 mins ago
Rendezvous and Proximity Operations Oversight Software Engineer
Mclaurin Aerospace
Houston, TX
…diverse backgrounds to help us envision, shape, and deliver systems that will enable the exploration of space while benefiting people here on Earth. We are excited about what we do, and we…
Added 3 mins ago
Project Engineer for the EVA Remote Observation Camera
Mclaurin Aerospace
Houston, TX
…diverse backgrounds to help us envision, shape, and deliver systems that will enable the exploration of space while benefiting people here on Earth. We are excited about what we do, and we…
Added 3 mins ago
IVA Spacesuit Systems Engineer
Mclaurin Aerospace
Houston, TX
We have an exciting opportunity for a IVA Spacesuit Systems Engineer to join our JETS II contract team at NASA Johnson Space Center in Houston, TX.
Added 3 mins ago
GN&C Engineer
Mclaurin Aerospace
Houston, TX
…diverse backgrounds to help us envision, shape, and deliver systems that will enable the exploration of space while benefiting people here on Earth. We are excited about what we do, and we…
Added 3 mins ago
Fracture Control Engineer
Mclaurin Aerospace
Houston, TX
…diverse backgrounds to help us envision, shape, and deliver systems that will enable the exploration of space while benefiting people here on Earth. We are excited about what we do, and we…
Added 3 mins ago
Cryogenics Mechanical Engineer
Mclaurin Aerospace
Houston, TX
…diverse backgrounds to help us envision, shape, and deliver systems that will enable the exploration of space while benefiting people here on Earth. We are excited about what we do, and we…
Added 4 mins ago
Senior Industrial Engineer
The Productivity Team
Arlington, TX · Detroit, MI
…operations, process improvement, facility design, production systems, and continuous improvement. Candidates must be willing to travel extensively to support customer sites throughout the…
Added 5 mins ago
Member of Technical Staff, Software Engineer, Platform
Pantograph
San Francisco, CA
…scaling them up. We value clear thinking, careful execution, and systems we can understand, trust, and…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Design, develop, and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Build intuitive tools for Customer Service Associates (CSAs) to escalate critical issues, and develop complex integrations with Tier-1 Amazon systems and advanced science models to detect, triage, and resolve systemic defects.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Experience programming with at least one software programming language Preferred qualifications
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

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