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Full-stack Engineer 4 (Manager, IC)
Capital One
McLean, VA
…owning full-feature architecture end-to-end. As a Full Stack Engineer on our Cars and Ground Transportation team, you'll join a fast-moving, product-driven group of makers, doers, and…
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Full-stack Engineer 4, Marketing and Messaging
Capital One
Riverwoods, IL · Plano, TX · McLean, VA
Provide technical leadership and direction across Agile teams, setting standards for design, development, and operational excellence
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Staff Full Stack Engineer, AI & Emerging Tech
Capital One
NY · McLean, VA · San Jose, CA · San Francisco, CA
Drive end-to-end design and implementation of large-scale, distributed, or cloud-native systems with high reliability and performance requirements
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Sr. Manager Full Stack Engineer (People Leader)
Capital One
McLean, VA
Drive end-to-end design and implementation of large-scale, distributed, or cloud-native systems with high reliability and performance requirements
Added just now
Full-stack Engineer 4
Capital One
McLean, VA
Join the Card Tech Acquisitions team within Card Intelligent Decisions & Experiences (CIDX) as a Full Stack Engineer on our newly formed squad! You will drive a top-priority enterprise…
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Full-stack Engineer 4
Capital One
McLean, VA
Join the Card Tech Acquisitions team within Card Intelligent Decisions & Experiences (CIDX) as a Full Stack Engineer on our newly formed squad! You will drive a top-priority enterprise…
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Staff Data Engineer - (Director, IC - Card Tech)
Capital One
McLean, VA · Richmond, VA
As a Staff Data Engineer at Capital One, you will be part of a community of technical experts working to define the future of data platforms and banking in the cloud. You will work…
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Full Stack Engineer 5
Capital One
Plano, TX
Drive end-to-end design and implementation of large-scale, distributed, or cloud-native systems with high reliability and performance requirements
Added just now
Full-stack Engineer 4, Marketing and Messaging
Capital One
Riverwoods, IL · McLean, VA · Chicago, IL · Plano, TX
Provide technical leadership and direction across Agile teams, setting standards for design, development, and operational excellence
Added just now
Staff Full-Stack Engineer (Director IC) - Partner Experience
Capital One
Chicago, IL · McLean, VA · Richmond, VA · Plano, TX · Riverwoods, IL
…transforming complex multi-party workflows into intuitive, unified, and resilient digital experiences. As a Staff Full Stack Engineer, you will help set the technical direction and UI…
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Full-stack Engineer 4
Capital One
Riverwoods, IL · Chicago, IL
As an Full-stack Engineer 4 in the Global Payment Network (GPN), you will leverage your technical acumen, domain knowledge, and strategic architecture vision to shape how our clients…
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Sr. Data Engineer AI
Docusign
San Francisco, CA
As a member of the Global Data Analytics (GDA) team, you will leverage a variety of technologies to design, develop, and deliver AI-powered features in addition to loading, transforming,…
Added 1 min ago
Advanced R&D Engr/Scientist
Solstice Advanced Materials
Spokane, WA
The Advanced R&D Engineer/Scientist serves as a key technical contributor responsible for developing and optimizing electrochemical processes supporting high-purity copper and other metals…
Added 2 mins ago
Systems Engineer
Hanscom
Littleton, MA
Patch and harden operating systems and third-party applications on endpoints. Manage endpoint security through antivirus, encryption, monitoring, alerting, and location services.
Added 2 mins ago
Performance Research Engineer: Tire Wear & Materials
Michelin North America
GREENVILLE, SC
Michelin is recruiting a Tire Performance Research Engineer to work on developing tools and methods for our tire and material design communities. You will join a team dedicated to the…
Added 2 mins ago
Full Stack Engineer 181965
CTI Consulting
westlake, TX
product quality plan efforts, including test case development, design and
Added 2 mins ago
Thermal System Engineer
Spheros North America, Inc.
United States
Design and evaluate transport refrigeration systems to meet cooling capacity, energy efficiency, cargo temperature, and operating requirements across fresh, frozen, and multi-temperature…
Added 2 mins ago
LI
Construction Manager Lead
LJB Inc.
Remote, United States
- $200,000 to $250,000 USD / year
Aldea Design Services, LLC is an LJB Engineering Company. LJB Engineering is a national, multi-disciplinary engineering consulting firm with multiple business lines including…
Added 3 mins ago
HI
CNC Manufacturing Engineer (Mid- Senior Level)
Hybron Inc
El Segundo, CA
- $85,000 to $120,000 USD / year
…enabling more complex parts to be manufactured with higher quality and greater strength, at 10-100 times the speed. We have already successfully tested our first composite compressor blades…
Added 3 mins ago
Senior information Security Engineer
B10 Wells Fargo Bank, N. A.
CHARLOTTE, NC
Design, document, test, maintain, and provide issue resolution recommendations for moderately complex security solutions related to networking, cryptography, cloud, authentication and…
Added 4 mins ago
Enterprise Applied AI Engineer
AssemblyAI
San Francisco, NY
AssemblyAI builds the best-in-class Voice AI models powering the next generation of voice applications. We have a lab, and we also power our own models in our own proprietary inference…
Added 4 mins ago
Applied AI Engineer
AssemblyAI
San Francisco, NY
AssemblyAI builds the best-in-class Voice AI models powering the next generation of voice applications. We have a lab, and we also power our own models in our own proprietary inference…
Added 4 mins ago
Digital Workplace Agency Technical Engineer
The Guardian Life Insurance Company of America
NY
The Digital Workplace Agency Technical Engineer owns the end-to-end digital workplace experience for Guardian’s agency field force. This highly technical role supports approximately 6,000…
Added 6 mins ago
Software Engineer
Liberty Mutual Insurance
Plano
Embedded partner: Work directly with business stakeholders and customers to scope problems, run discovery sessions and turn business goals into architectures and delivery roadmaps. Rapid…
Added 6 mins ago
Laboratory Test Engineer
MbSolutions Inc
Houston, TX
Work with Lab Manager on test design and build-up to meet customer's needs

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Design, develop, and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Build intuitive tools for Customer Service Associates (CSAs) to escalate critical issues, and develop complex integrations with Tier-1 Amazon systems and advanced science models to detect, triage, and resolve systemic defects.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Experience programming with at least one software programming language Preferred qualifications
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

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