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Mechanical Engineer
University of South Carolina
SC
Under the supervision of the Assistant Director of Engineering Support, the Mechanical Engineer leads in-house mechanical engineering design efforts and performs technical management for…
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Electrical Engineer
University of South Carolina
SC
The Electrical Engineer coordinates electrical designs across delivery methods to ensure overall compatibility with site and building plans, performs field investigations to refine project…
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Lead Software Engineer - Machine Learning Platform Team
Grainger Businesses
CHICAGO, IL
As a Lead Software Engineer (Software Engineer IV), you will develop applications that align with a strategic vision. In addition to coaching engineers, you will partner with key…
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Senior Frontend Engineer - Fleet Management
Verkada
San Mateo, CA
4+ years of experience building and shipping production web applications.
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Hardware Engineer
Samtec, Inc
San Diego, CA
- $160,000 to $220,000 USD / year
This role is ideal for a hands-on engineer who enjoys building, testing, and refining hardware while contributing to next-generation connectivity solutions.
Added 1 min ago
Vice President – Full Java Stack Engineer
ewminds consulting Services
Pittsburgh, PA
We are seeking a Vice President – Full Stack Engineer to join a mission-critical engineering team supporting a high-performance, regulated enterprise platform. This is a hands-on…
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Senior Forward Deployed Engineer (FDE Lead
ewminds consulting Services
East Pittsburgh, PA
Hands-on experience building backend services, APIs, and scalable production systems.
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Senior Vice President, Infrastructure Engineering (Mainframe Communications Systems Software Engineer
ewminds consulting Services
Jersey City, NJ
(SVP) Senior Vice President, Infrastructure Engineering (Mainframe Communications Systems Software Engineer)
Added 1 min ago
Full-stack Engineer 4 (Manager, IC)
Capital One
McLean, VA
Building the engine behind modern travel experiences isn't just about moving data or building UIs - it’s about owning full-feature architecture end-to-end. As a Full Stack Engineer on our…
Added 1 min ago
Full-stack Engineer 4, Marketing and Messaging
Capital One
Riverwoods, IL · Plano, TX · McLean, VA
Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive and iterative delivery environment? At…
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Staff Full Stack Engineer, AI & Emerging Tech
Capital One
NY · McLean, VA · San Jose, CA · San Francisco, CA
Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive and iterative delivery environment? At…
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Sr. Manager Full Stack Engineer (People Leader)
Capital One
McLean, VA
Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive and iterative delivery environment? At…
Added 1 min ago
Full-stack Engineer 4
Capital One
McLean, VA
Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive and iterative delivery environment? At…
Added 1 min ago
Full-stack Engineer 4
Capital One
McLean, VA
Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive and iterative delivery environment? At…
Added 1 min ago
Staff Data Engineer - (Director, IC - Card Tech)
Capital One
McLean, VA · Richmond, VA
As a Staff Data Engineer at Capital One, you will be part of a community of technical experts working to define the future of data platforms and banking in the cloud. You will work…
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Full Stack Engineer 5
Capital One
Plano, TX
Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive and iterative delivery environment? At…
Added 1 min ago
Full-stack Engineer 4, Marketing and Messaging
Capital One
Riverwoods, IL · McLean, VA · Chicago, IL · Plano, TX
Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive and iterative delivery environment? At…
Added 1 min ago
Staff Full-Stack Engineer (Director IC) - Partner Experience
Capital One
Chicago, IL · McLean, VA · Richmond, VA · Plano, TX · Riverwoods, IL
As a Staff Engineer at Capital One, you will be part of a community of technical experts working to define the future of banking in the cloud. You will work alongside our talented team of…
Added 1 min ago
Full-stack Engineer 4
Capital One
Riverwoods, IL · Chicago, IL
As an Full-stack Engineer 4 in the Global Payment Network (GPN), you will leverage your technical acumen, domain knowledge, and strategic architecture vision to shape how our clients…
Added 1 min ago
Copilot Studio / Power Platform Engineer (Senior Manager)
INC Huron Consulting Group Inc.
Remote, United States
…coupled with the Solution Architecture and Enablement teams, building and maintaining the infrastructure that solution design depends…
Added 1 min ago
Sr. Data Engineer AI
Docusign
San Francisco, CA
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be…
Added 2 mins ago
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Senior Laptop Escalation Engineer (Lenovo / Windows L3)
Randstad USA
San Diego, CA
- $1 USD / hour
Partner closely with retained site IT support technicians, mentoring them on corporate standards, defining escalation thresholds, and building their capacity to resolve issues locally.
Added 3 mins ago
Systems Engineer
Hanscom
Littleton, MA
…security, while configuring parameters, automating workflows, and building custom SQL reporting…
Added 3 mins ago
Quality Process Engineer (Entry/Experenced) FTW
Michelin North America
WOODBURN, IN
Are you ready to join a world-class team in a truly outstanding role? As a Quality Process Engineer at Michelin in Fort Wayne, you will play an integral part in our journey towards…
Added 3 mins ago
Performance Research Engineer: Tire Wear & Materials
Michelin North America
GREENVILLE, SC
Michelin is recruiting a Tire Performance Research Engineer to work on developing tools and methods for our tire and material design communities. You will join a team dedicated to the…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Design, develop, and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Build intuitive tools for Customer Service Associates (CSAs) to escalate critical issues, and develop complex integrations with Tier-1 Amazon systems and advanced science models to detect, triage, and resolve systemic defects.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Experience programming with at least one software programming language Preferred qualifications
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

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