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Added 1 min ago
R
Research Engineer, Benchmarks & Evaluation
Ramp
New York City, NY · San Fransisco, CA
- $204,400 to $352,000 USD / year
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
Added 3 mins ago
Sr Quality Engineer I
Kite Pharma, Inc.
CA
The Sr. Quality Engineer I provides Quality Engineering oversight of site processes related to validated computer systems, including Computer System Configuration Management and Computer…
Added 3 mins ago
Software Engineer- AI Agents / Generative AI
PNC Bank NA
Strongsville, OH
As a Software Engineer, you will be responsible for supporting PNC's Data & Analytics (DnA) organization by designing, developing, and deploying AI-powered applications and agentic systems…
Added 3 mins ago
Industrial Engineer 1- Lead Materials Engineer 1
GE Vernova
Schenectady, NY
…role will require both strong technical expertise in materials systems and hands-on leadership and passion for continuous…
Added 5 mins ago
AI Automation Engineer II
Frost Bank
San Antonio, TX
As an AI Automation Engineer II, you believe in the power of AI. You’ll play an important role in the development, design, and deployment of AI solutions to ensure the quality and stability…
Added 9 mins ago
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Quality Manager - Aerospace Quality Leader
Align Aerospace
Chatsworth, CA
- $95,000 to $100,000 USD / year
…processes, developing people, and building world-class quality systems. If you're passionate about aerospace quality, continuous improvement, and making a measurable impact, we want to meet…
Added 10 mins ago
Freight Conductor - Greenwood, SC
CSX
Greenwood, SC
Comprehend color and/or hand signals and systems
Added 10 mins ago
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Freight Conductor - Connellsville, PA
CSX
Connellsville, PA
- $1,228.78 to $1,474.53 USD / week
Comprehend color and/or hand signals and systems
Added 11 mins ago
Senior Database Engineer – Legacy VAX/OpenVMS Systems
ASRC Federal Holding Company
Aberdeen Proving Ground, MD
Agile Decision Sciences is seeking a Database Engineer to support the RSCCE system for the CECOM Army Software Innovation Center at Aberdeen Proving Ground. RSCCE is a long-lived,…
Added 11 mins ago
Senior Mechanical Design Engineer
Andromeda Systems Incorporated
Lexington Park, MD
ASI is seeking a highly skilled Senior Mechanical Design Engineer to support complex aircraft modification, prototyping, and integration projects within the Aircraft Prototype Systems…
Added 11 mins ago
Windows Systems Engineer, RSCI Collaborative Services
Amazon
Jessup, MD
…in secure, air-gapped environments? Would you like to be the engineer that keeps critical communication and authentication services running across Amazon Dedicated Cloud…
Added 11 mins ago
Cloud Systems Engineer II, ADC System Security Engineering, ADC System Security Engineering
Amazon
Jessup, MD
…services, used across all of Amazon, that secure our internal systems and…
Added 11 mins ago
Senior Software Engineer - Linux Backend Systems
Leonardo DRS, Inc.
Germantown, MD
DRS RADA Technologies is seeking a full-time, on-site Senior Software Engineer to design, build, and evolve Linux-based, mission-critical software supporting advanced radar and defense…
Added 12 mins ago
MS
Systems Engineer
Mt. San Jacinto College
Temecula, CA
- $6,856.34 to $10,068.77 USD / month
We have an exciting opportunity for a Systems Engineer position located at our campus in Temecula, CA .
Added 12 mins ago
Systems Security Engineer Intern - Summer 2027 (For SNC Summer 2026 Interns Only)
Sierra Nevada Company, LLC
Hagerstown, MD
…connected protection through command, control and communications systems, as well as ISR, cyber, electromagnetic spectrum management, and other high capabilities for systems across all…
Added 12 mins ago
Jr. PLM Application Developer
BAE Systems
Rockville, MD
BAE Systems plc provides some of the world's most advanced, technology-led defense, aerospace, and security solutions. As one of the top ten defense contractors, we employ a skilled…
Added 12 mins ago
Engineering Manager (Systems Engineering/ System Integration)
BAE Systems
Rockville, MD
BAE Systems, PLC provides some of the world's most advanced, technology-led defense, aerospace, and security solutions. As one of the top ten defense contractors, we employ a skilled…
Added 12 mins ago
Senior Lead Software Engineer - Network Infrastructure and Automation
Nightwing
Annapolis Junction, MD
At Nightwing, we are on a mission to develop resilient and scalable network infrastructure systems that support critical missions. We're looking for a talented Senior Lead Software Engineer…
Added 12 mins ago
Senior Enterprise Engineer - Salesforce Platform (EAA - STP)
Coinbase
Annapolis, MD
…account management, and billing workflows. As a Senior Enterprise Engineer on this team, you'll design and deliver scalable, secure CRM and billing solutions while integrating Salesforce…
Added 12 mins ago
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Sr Software Engineer - Cloud Automation & AI Systems
Oracle
Annapolis, MD
- $89,200 to $209,500 USD / year
Software Engineer 3 – Cloud Automation & AI Systems
Added 12 mins ago
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Imaging Service Engineer I - Minnesota
Fujifilm
Annapolis, MD
- $32.69 to $38.46 USD / hour
An Imaging Service Engineer I is responsible for performing scheduled service work on systems within a service area, and some unscheduled work in the service area with the assistance of…
Added 12 mins ago
O
Senior Core Infrastructure Engineer- Nashville,TN
Oracle
Annapolis, MD
- $79,200 to $209,500 USD / year
…efficiency, concurrency, latency, and throughput for production systems operating at cloud…
Added 12 mins ago
PN
Senior Databricks Engineer
Pacific Northwest National Laboratory
Annapolis, MD
- $133,100 USD / year
We are seeking an experienced Databricks Engineer to support the design, build, and operation of our enterprise data lakehouse that powers analytics and reporting across PNNL systems. This…
Added 12 mins ago
Packet and Voice Engineer
Zayo
Annapolis, MD
The Packet and Voice Engineer will be part of an optimization team that focuses on migrations to reduce cost and grooms customer and network circuits when required for real estate network…
Added 12 mins ago
Genesys Cloud Access Management
Humana
Annapolis, MD
…integrity, security, and performance of the platform. The Genesys Engineer 2 supports identity and access management processes, audits, reporting, and remediation activities, and assists…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Austin, TX, United States
Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Design, develop, and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Build intuitive tools for Customer Service Associates (CSAs) to escalate critical issues, and develop complex integrations with Tier-1 Amazon systems and advanced science models to detect, triage, and resolve systemic defects.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of software development engineer or related occupational experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Experience programming with at least one software programming language Preferred qualifications
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 143,700.00 - 194,400.00 USD annually USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

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More about this job

Skills

Software development
Customer service
Customer experience
Prioritization
C#
C++
Oracle Java
Perl
Computer science
Recruitment
Mental health

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