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Public Benefit Supervisor
Ensemble RCM LLC
West Reading, PA
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Public Benefit Supervisor
Ensemble RCM LLC
Oklahoma City, OK · OU Health, OK
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Public Benefit Specialist
Ensemble RCM LLC
Jupiter, FL
- $18.65 to $20.5 USD / hour
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
Added just now
Public Benefit Specialist
Ensemble RCM LLC
Sandusky, OH
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
Added just now
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Public Benefit Specialist
Ensemble RCM LLC
Roanoke, VA
- $18.65 to $20.5 USD / hour
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
Added just now
Public Benefit Specialist
Ensemble RCM LLC
Johnson City, TN
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
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Public Benefit Specialist
Ensemble RCM LLC
Wyomissing, PA
- $18.65 to $20.5 USD / hour
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
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Business Excellence Program Manager
Ensemble
Remote, United States
Leverage a structured continuous improvement framework and associated tools to enhance organizational performance.
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Bilingual Public Benefit Specialist
Ensemble RCM LLC
Work at Home, IN
- $16.5 to $20.5 USD / hour
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
Added just now
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Bilingual Public Benefit Specialist
Ensemble RCM LLC
Wyomissing, PA
- $18.65 to $20.5 USD / hour
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
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Senior Store Manager - Nike West Palm Beach
Nike
West Palm Beach, FL
Proven ability to utilize tools for conflict resolution and employee coaching and counseling
Added 1 min ago
RH
Behavioral Health Admissions Coordinator
RHA Health Services, LLC
New Bern, NC
- $17 to $18 USD / hour
Must be able to use hands and fingers to handle or operate objects, tools, or controls.
Added 1 min ago
Research Scientist I, Attribute Sciences Computational Biology, AI & Scientific Informatics
Kite Pharma, Inc.
CA
…bioinformatics, data science, and generative AI to build AI-powered tools that improve scientific productivity, knowledge management, data accessibility, and decision-making to guide…
Added 1 min ago
MS
Training Supervisor - Omaha, NE
Military Spouse Jobs & VetJobs
United States
- $86,000 to $126,000 USD / year
Instructional design capability (job instruction, task breakdowns, facilitator guides) and comfort using modern tools (video, eLearning)
Added 1 min ago
Specialist, Sales Project Management II
Marel Inc.
Gainesville, GA
JBT Marel uses technology-assisted tools, including artificial intelligence (AI), to support the review of applications.
Added 1 min ago
Senior Manager, Operations
Wenger LLC
United States
…Diagrams, A3 Problem Solving, and similar continuous improvement…
Added 1 min ago
Sales Project Manager
Marel Inc.
Gainesville, GA
JBT Marel uses technology-assisted tools, including artificial intelligence (AI), to support the review of applications.
Added 1 min ago
Software Engineer- AI Agents / Generative AI
PNC Bank NA
Strongsville, OH
Monitor deployed AI agents using observability and telemetry tools to evaluate performance, reliability, and usage patterns.
Added 1 min ago
Branch Manager
PNC Bank NA
FL
…contact management strategy through utilization of available tools and resources including routine outbound phone calls and in person meetings. Regularly meets with internal business…
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Restaurant Manager
CBOCS Distribution, Inc.
Harker Heights, TX
…kind of guest experience we’re known for. Backed by the right tools and training, you’ll set the example and inspire your team to share the goodness of country…
Added 2 mins ago
GE
Entry-Level Associate – Immediate Hire – Full-Time
Global Events Marketing
Springfield, VA
- $700 to $1,000 USD / week
- Full-time
No previous experience is necessary! We provide paid training, hands-on guidance, and the tools you need to succeed.
Added 2 mins ago
SO
Part-Time Welding Instructor (Sabine Valley)
State of Louisiana
Many, LA
- $50 USD / hour
- Part-time
Dexterity to operate a Welding and other related equipment and tools in a safe and effective manner.
Added 2 mins ago
SO
Professional Counselor 4
State of Louisiana
Monroe, LA
- $22.96 to $41.38 USD / hour
…assessments, annual reassessments, ASIs, and all assigned screening tools in accordance with NEDHSA…
Added 2 mins ago
Head of Autonomous Vehicle Systems
Daimler Truck North America LLC
Portland, OR
…vehicle requirements and validation needs are reflected in those…
Added 2 mins ago
Data Modeling Specialist II
Daimler Truck North America LLC
Portland, OR
Own, update, and troubleshoot any issues with key internal reporting tools

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Austin, TX, United States
Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Design, develop, and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Build intuitive tools for Customer Service Associates (CSAs) to escalate critical issues, and develop complex integrations with Tier-1 Amazon systems and advanced science models to detect, triage, and resolve systemic defects.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of software development engineer or related occupational experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Experience programming with at least one software programming language Preferred qualifications
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 143,700.00 - 194,400.00 USD annually USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

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Skills

Software development
Customer service
Customer experience
Prioritization
C#
C++
Oracle Java
Perl
Computer science
Recruitment
Mental health

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