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Added 2 mins ago
Acoustic Analyst level 2/3
Northrop Grumman
Sunnyvale, CA · Sunnyvale
…and existing turbines, bearings, heat exchangers, and other system components used in surface ship and submarine propulsion and power generation systems for the US Navy based out of…
Added 2 mins ago
Noise Vibration and Harshness Engineer Level 2/3
Northrop Grumman
Sunnyvale, CA · Sunnyvale
Northrop Grumman Mission Systems is seeking an Noise Vibration and Harshness Engineer Level 2/3 with thermodynamics, heat transfer and fluid flow knowledge for the development and ongoing…
Added 2 mins ago
Engineer/Principal Engineer (Level 2/3)
Northrop Grumman
Redondo Beach, CA · Redondo Beach
…CA is looking for an experienced, hard-working, and reliable Engineer/Principal Engineer (Level 2/3) to join our diverse team. We support all areas and phases of air and space builds from…
Added 4 mins ago
Guidance Navigation Control Engineer - 20429*
Northrop Grumman
Manhattan Beach, CA · Manhattan Beach
Northrop Grumman Defense Systems is seeking Guidance Navigation Control Engineer. This position will be located in Manhattan Beach, CA and will support GSSC.
Added 4 mins ago
Software Engineer/Principal Software Engineer - Java
Northrop Grumman
San Diego, CA · San Diego
Northrop Grumman Aeronautics Systems is looking to add a Software Engineer - Java or Principal Software Engineer - Java to join our team on site in Rancho Bernardo, CA
Added 4 mins ago
Systems Engineer - R&V (Principal or Senior Principal)
Northrop Grumman
San Diego, CA · San Diego
Northrop Grumman Aerospace Systems sector has an opening for a Systems Engineer (Principal or Senior Principal Level) - Requirements and Verification to join our team of qualified, diverse…
Added 4 mins ago
DC
Highway Working Foreman
Douglas County (WI)
Solon Springs, WI
- $27.89 to $29.36 USD / hour
Reports to Construction Engineer Technician or other assigned manager in the absence of Highway Operations Manager during working and non-working hours.
Added 6 mins ago
Principal Embedded Software Engineer-17488
Northrop Grumman
Roy, UT · Roy
As a software engineer, you will design and develop flight system embedded software applications. You will collaborate with cross functional teams to deliver high quality, scalable and…
Added 6 mins ago
Engineer Mission Assurance / Principal Engineer Mission Assurance - 20615
Northrop Grumman
Roy, UT · Roy
Northrop Grumman Defense Systems is seeking to hire a Mission Assurance Engineer to join the Strategic Deterrent Systems (SDS) division. The position is located in Roy, UT and supports the…
Added 6 mins ago
Computer Aided Design and Modeling Engineer (AHT)
Northrop Grumman
Colorado Springs, CO · Colorado Springs
Northrop Grumman Space Systems is seeking a Computer Aided Design and Modeling Engineer to support radar system development programs in Colorado Springs, CO.
Added 7 mins ago
Senior Engineer - Firmware Engineer
MSI - (Marvell Semiconductor Inc.) US
Santa Clara, CA
Hands on experience on switch/router embedded system software development
Added 8 mins ago
Staff SW Engineer - Performance Engineering
Visa U.S.A. Inc.
Austin, TX
As a Software Engineer on the Risk and Security team, will design and develop our services for customers in an agile environment. Collaborating with supportive and challenging colleagues,…
Added 9 mins ago
Senior Engineer, Process Mechanical Engineer
Micron Technology
Boise, ID · Boise
As a Process Mechanical Engineer, you will provide technical leadership and oversight of third-party process mechanical design for major construction projects. You will manage design…
Added 9 mins ago
AI Engineer
Micron Technology
Boise, ID · Boise
We are seeking an early-career Full-Stack AI Engineer to help design, develop, and deploy AI-powered applications that support Micron’s Autonomous Operations initiatives. This role offers…
Added 9 mins ago
Product Pathfinding Engineer- HIG-TPG
Micron Technology
Boise, ID · Boise
Micron Technology is searching for its next Product Pathfinding Engineer on the High Bandwidth Memory (HBM) technology team!
Added 11 mins ago
T
Windows Systems Engineer
TEKsystems
Colorado Springs, CO
- $50 to $65 USD / hour
DescriptionOur customer is seeking a Systems Engineer to provide immediate support for its Infrastructure team on a 3-6+ month engagement. This individual will primarily assist with Tier 2…
Added 31 mins ago
Field Service Engineer 3
Lam Research
Hillsboro · Tualatin · Boise · Chandler
As a Field Service Engineer at Lam, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of…
Added 31 mins ago
Field Service Engineer 3
Lam Research
Hillsboro · Tualatin · Boise · Chandler
As a Field Service Engineer at Lam, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of…
Added 32 mins ago
Satellite Hardware Development Engineer, Amazon Leo
Amazon Kuiper Manufacturing Enterprises LLC
San Diego, CA
As a Hardware Development Engineer, you will lead the design workstream on some of the most innovative, challenging, and exciting gateway systems in industry. You will engage with an…
Added 33 mins ago
Software Engineer
Intuitive
Sunnyvale, CA
…invasive care, our technologies - like the da Vinci surgical system and Ion - have transformed how care is delivered for millions of patients…
Added 34 mins ago
SO
Construction Technician Senior - Grimes Construction Office
State of Iowa
Grimes, IA
- $25.89 to $39.33 USD / hour
The Construction Technician Senior position is based in the Grimes Resident Construction Engineer Office and serves as a lead project inspector on projects ranging from small to highly…
Added 35 mins ago
Quality Control Manager
Tunista Construction LLC
Tacoma, WA
Develop and administer the project quality control plan in coordination with the Project Manager, Project Engineer and Project Superintendent.
Added 35 mins ago
Noise Vibration and Harshness Engineer Level 2/3
CORP-Corporate Office
United States
Northrop Grumman Mission Systems is seeking an Noise Vibration and Harshness Engineer Level 2/3 with thermodynamics, heat transfer and fluid flow knowledge for the development and ongoing…
Added 35 mins ago
Acoustic Analyst level 2/3
CORP-Corporate Office
United States
…and existing turbines, bearings, heat exchangers, and other system components used in surface ship and submarine propulsion and power generation systems for the US Navy based out of…
Added 35 mins ago
Engineer/Principal Engineer (Level 2/3)
CORP-Corporate Office
United States
…CA is looking for an experienced, hard-working, and reliable Engineer/Principal Engineer (Level 2/3) to join our diverse team. We support all areas and phases of air and space builds from…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Austin, TX, United States
Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Design, develop, and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Build intuitive tools for Customer Service Associates (CSAs) to escalate critical issues, and develop complex integrations with Tier-1 Amazon systems and advanced science models to detect, triage, and resolve systemic defects.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of software development engineer or related occupational experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Experience programming with at least one software programming language Preferred qualifications
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 143,700.00 - 194,400.00 USD annually USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

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More about this job

Skills

Software development
Customer service
Customer experience
Prioritization
C#
C++
Oracle Java
Perl
Computer science
Recruitment
Mental health

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