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Added 4 mins ago
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Sr Software Engineer - Cloud Automation & AI Systems
Oracle
Honolulu, HI
- $89,200 to $209,500 USD / year
Software Engineer 3 – Cloud Automation & AI Systems
Added 4 mins ago
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Senior Core Infrastructure Engineer- Nashville,TN
Oracle
Honolulu, HI
- $79,200 to $209,500 USD / year
Implement fault-tolerant networking components that handle failures, maintenance events, and software updates with minimal customer impact.
Added 4 mins ago
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Principal AI Agent / Software Engineer- Nashville
Oracle
Honolulu, HI
- $114,600 to $234,600 USD / year
The Principal AI Agent / Software Engineer is a Senior Staff-level, hands-on technical leadership role responsible for defining, building, and operating next-generation AI systems on Oracle…
Added 13 mins ago
O
Sr Software Engineer - Cloud Automation & AI Systems
Oracle
Lincoln, NE
- $89,200 to $209,500 USD / year
Software Engineer 3 – Cloud Automation & AI Systems
Added 13 mins ago
O
Senior Core Infrastructure Engineer- Nashville,TN
Oracle
Lincoln, NE
- $79,200 to $209,500 USD / year
Implement fault-tolerant networking components that handle failures, maintenance events, and software updates with minimal customer impact.
Added 13 mins ago
O
Principal AI Agent / Software Engineer- Nashville
Oracle
Lincoln, NE
- $114,600 to $234,600 USD / year
The Principal AI Agent / Software Engineer is a Senior Staff-level, hands-on technical leadership role responsible for defining, building, and operating next-generation AI systems on Oracle…
Added 20 mins ago
Senior Instrument & Controls Engineer
Westinghouse Electric Company, LLC
Warrendale, OR
…testing, verification and validation inspections and testing, embedded I&C systems, logic design, I&C design or software…
Added 31 mins ago
Support Engineer
Skild AI
San Mateo, CA
We are looking for a Support Engineer to develop the systems and processes that ensure quality, reliability, and performance across our robotics and autonomous platforms. This role is…
Added 32 mins ago
TT
Senior Control Electronics Engineer
True Talent Solutions Partners
Rio Rancho, NM
- $150,000 to $200,000 USD / year
…with guidance, navigation and control, avionics, and flight software…
Added 36 mins ago
Software Engineer
Cisco
San Jose, CA
Join our team as a Software Engineer to design, develop, and sustain the core software that powers Cisco’s Wireless Access Point product line. Your focus will be on partnering with team…
Added 37 mins ago
Senior Electrical Engineer- PCBA Designer
ASML US, LP. (US30)
San Diego, CA
As Senior Electrical Engineer - PCBA Design Engineer, you’ll:
Added 39 mins ago
Deputy Node Lead
Panthalassa
Portland, OR
…system integrating mechanical structures, electrical power, embedded controls, software, data, operations, and ocean deployment realities. There are few precedents and no…
Added 47 mins ago
Software Development Engineer, AWS EC2 Nitro Team
Amazon Development Center U.S., Inc.
Santa Clara, CA
We are looking for an experienced software engineer to drive development for new EC2 Machine Learning platforms. In this role, the engineer will work with a broad group of technical teams…
Added 47 mins ago
Software Development Engineer, AWS EC2 Nitro Team
Amazon Development Center U.S., Inc.
Santa Clara, CA
We are looking for an experienced software engineer to drive development for new EC2 Machine Learning platforms. In this role, the engineer will work with a broad group of technical teams…
Added 47 mins ago
Software Development Engineer, AWS EC2 Nitro Team
Amazon Web Services, Inc.
Santa Clara, CA
We are looking for an experienced software engineer to drive development for new EC2 Machine Learning platforms. In this role, the engineer will work with a broad group of technical teams…
Added 47 mins ago
Software Development Engineer, AWS EC2 Nitro Team
Amazon.com Services LLC
Santa Clara, CA
We are looking for an experienced software engineer to drive development for new EC2 Machine Learning platforms. In this role, the engineer will work with a broad group of technical teams…
Added 50 mins ago
Principal Engineer Software
Northrop Grumman
Orlando, FL · Orlando
The Principal Software Engineer will perform embedded software design, development, unit testing, and integration into embedded tactical platforms with low power and challenging…
Added 50 mins ago
Principal Engineer/Sr. Principal Engineer Digital-RF Subsystems I&T Lead
Northrop Grumman
Baltimore, MD · Baltimore
Control architectures and control design/integration for hardware with firmware, embedded software, and ASICs
Added 51 mins ago
FPGA Engineer
Northrop Grumman
Rolling Meadows, IL · Rolling Meadows
You will develop FPGA-based digital subsystems integrated into circuit card assemblies, working closely with systems, software, hardware, and integration & test engineers. Designs utilize…
Added 51 mins ago
Principal/Sr. Principal FPGA Engineer
Northrop Grumman
Rolling Meadows, IL · Rolling Meadows
You will develop FPGA-based digital subsystems integrated into circuit card assemblies, working closely with systems, software, hardware, and integration & test engineers. Designs utilize…
Added 55 mins ago
Principal Embedded Software Engineer-17488
Northrop Grumman
Roy, UT · Roy
Northrop Grumman Defense Systems is seeking a Principal Embedded Software Engineer for the Flight / Guidance Navigation & Control (GN&C) Software Team. This position will be located in Roy,…
Added 56 mins ago
Senior Engineer - Firmware Engineer
MSI - (Marvell Semiconductor Inc.) US
Santa Clara, CA
We are looking for technology passionate engineers with focus on execution and quality to help innovate and develop highly scalable and distributed embedded network software.
Added 1 hour ago
Sr. / Staff Software Engineer, Infrastructure (Autonomy)
DiDi Labs
San Jose, CA · Mountain View, CA
We are seeking an experienced Sr. Software Engineer / Staff Software Engineer, Infrastructure to lead the architecture and evolution of the core platform powering our autonomous driving…
Added 1 hour ago
Software Development Engineer, Promotions Calculations Lifecycle (PCL)
Amazon.com Services LLC
Seattle, WA
We are looking for a Software Development Engineer II (SDE II) to own the design, build, and operation of services on this critical path. You will work on high-throughput, low-latency…
Added 1 hour ago
Software Engineer
Intuitive
Sunnyvale, CA
The engineer should be comfortable writing code in Python, managing branches with Git, and supporting large, complex projects to support software development goals.

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Austin, TX, United States
Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Design, develop, and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Build intuitive tools for Customer Service Associates (CSAs) to escalate critical issues, and develop complex integrations with Tier-1 Amazon systems and advanced science models to detect, triage, and resolve systemic defects.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of software development engineer or related occupational experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Experience programming with at least one software programming language Preferred qualifications
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 143,700.00 - 194,400.00 USD annually USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

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Skills

Software development
Customer service
Customer experience
Prioritization
C#
C++
Oracle Java
Perl
Computer science
Recruitment
Mental health

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