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Consumer Safety Inspector
Food Safety and Inspection Service
Palestine, TX · Waco, TX
- $40,736 to $80,243 USD / year
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Consumer Safety Inspector
Food Safety and Inspection Service
Austin, TX
- $41,881 to $82,499 USD / year
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Consumer Safety Inspector
Food Safety and Inspection Service
Alamogordo, NM
- $40,736 to $80,243 USD / year
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LO
Librarian (Collection Development Librarian)
Library of Congress
Washington, DC
- $70,623 to $91,815 USD / year
…using word processing, spreadsheets, and public presentation software such as…
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IT Specialist (Pega Developer) Direct Hire
Social Security Administration
Birmingham, AL · Denver, CO · Chicago, IL · Los Angeles, CA · Seattle, WA · Phoenix, AZ · Dallas, TX · Kansas City, MO · Woodlawn, MD · New York, NY · Philadelphia, PA
- $121,798 to $158,322 USD / year
This announcement serves as public notice. Applications submitted be placed into a pool and will remain on file for selection as positions become available. | Vacancies may be filled for up…
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VH
Medical Support Assistant (Advanced)
Veterans Health Administration
Long Beach, CA
- $52,938 to $68,819 USD / year
Added 3 mins ago
AN
IT SPEC (CUSTSPT)
Air National Guard Units
Fairchild AFB, WA
- $75,068 to $97,593 USD / year
…installs,and continuously analyzes system design, hardware and software. Develops, recommends, and installs solutions and upgrades to ensure availability, integrity, efficiency, and…
Added 3 mins ago
Staff Software Development Engineer – iOS
CVS Health
Remote, United States
…Currently, we are seeking a highly skilled and innovative Staff Software Development Engineer – iOS to join our growing digital engineering organization. This Staff Engineering role offers…
Added 4 mins ago
SAP Tech Director Generalist ( S/4 Migration, Appdev,integration, brown/blue, RISE+ AI)
PwC
Birmingham, AL
…technology background to analyze client needs, design and deliver software solutions, and support implementation efforts that help clients improve operational efficiency and advance their…
Added 4 mins ago
Senior Engineer, Google Cloud
PwC
Birmingham, AL
As a Senior Engineer, Google Cloud you will focus on building, testing, and optimizing cloud-native applications on Google Cloud, supporting work that spans the full software development…
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Senior Specialist , Project Engineering
L3Harris
Huntsville, AL
Use of engineering test equipment, CAD, and computer applications with various office and engineering software applications.
Added 4 mins ago
Systems Modeling and Simulation Engineer 2 or 3 - Space AHT
Northrop Grumman
Huntsville, AL
The selected M&S engineers would be responsible for developing, maturing, and debugging the highest fidelity model of the GWS Fire Control tactical software.
Added 4 mins ago
Associate, Materials Process Engineer
L3Harris
Huntsville, AL
Working knowledge of Microsoft Software applications (Excel, Word, PowerPoint)
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Electronics Engineering Technician, Mid-Level
Simulation Technologies, Inc.
Huntsville, AL
…a computer, telephone, printers, video equipment, computer software and testing equipment. Will interact in a general office setting environment with various personnel; participate in…
Added 4 mins ago
Associate Software Engineer (BM/SRM) (26-464)
Northrop Grumman
Huntsville, AL
As a member of the Battle Management/Sensor Resource Management (BM/SRM) Product Team within C2BMC Regional Applications (RA), this Software Engineer will directly contribute to the…
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Engineer VIII
General Atomics
Huntsville, AL
…missile defense, power and energy, and process and monitoring applications for defense, industrial, and commercial customers…
Added 4 mins ago
Senior Enterprise Engineer - Salesforce Platform (EAA - STP)
Coinbase
Montgomery, AL
The Enterprise Applications & Architecture (EAA) team within Platform is the primary engineering partner for the Sales, Trading, and Prime (STP) business, building and operating Salesforce…
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Senior Software Engineer, Stablecoins
Coinbase
Montgomery, AL
As a Senior Software Engineer on the Stablecoin team within the Developer group, you'll help build and scale Coinbase Custom Stablecoins (CCS), the platform that lets partners launch their…
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Software Engineer, Systems ML
Meta
Montgomery, AL
Meta is seeking a Software Engineer to join our Systems ML Engineering team, focused on building and optimizing the machine learning infrastructure that powers Meta's products at massive…
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Gastroenterology Area Business Manager
Pfizer
Montgomery, AL
- $139,000 to $280,400 USD / year
Added 4 mins ago
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Director, Application Software Engineering
Oracle
Montgomery, AL
- $129,000 to $306,400 USD / year
Applies broad understanding of other areas within the organization to develop and guide new application software features and enhancements following design specifications, ensuring…
Added 4 mins ago
Sr. Business Analyst, Capital One Shopping (Remote-Eligible)
Capital One
Montgomery, AL
…Analytics, Mathematics, Computer Science, Computer engineering, Software engineering, Mechanical engineering, Information Systems or a related quantitative…
Added 4 mins ago
Presales Solutions Architect - ICX Channel
Siemens
Montgomery, AL
The next wave of enterprise software isn't about writing more code - it's about giving organizations the tools to combine trusted data, AI, and applications into systems that can reason and…
Added 4 mins ago
Application Analyst Willow Inpatient
Intermountain Health
Montgomery, AL
The staff Analyst is responsible for providing technical support, configuration, and maintenance for various healthcare applications and their technologies throughout their lifecycle (e.g.,…
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Lead Solutions Architect - HR Technology & AI
CVS Health
Montgomery, AL
The Lead Solutions Architect will design and develop HR Technology domain architecture (integrated process, applications, data and technology) solutions to business problems in alignment…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Austin, TX, United States
Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Design, develop, and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Build intuitive tools for Customer Service Associates (CSAs) to escalate critical issues, and develop complex integrations with Tier-1 Amazon systems and advanced science models to detect, triage, and resolve systemic defects.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of software development engineer or related occupational experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Experience programming with at least one software programming language Preferred qualifications
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 143,700.00 - 194,400.00 USD annually USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

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More about this job

Skills

Software development
Customer service
Customer experience
Prioritization
C#
C++
Oracle Java
Perl
Computer science
Recruitment
Mental health

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