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Principal AI Agent / Software Engineer- Nashville
Oracle
Nashville, TN
- $114,600 to $234,600 USD / year
The Principal AI Agent / Software Engineer is a Senior Staff-level, hands-on technical leadership role responsible for defining, building, and operating next-generation AI systems on Oracle…
Added 5 mins ago
O
Sr Software Engineer - Cloud Automation & AI Systems
Oracle
Honolulu, HI
- $89,200 to $209,500 USD / year
Measure and optimize service performance, scalability, reliability, and operational effectiveness through data-driven improvements.
Added 5 mins ago
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Senior Core Infrastructure Engineer- Nashville,TN
Oracle
Honolulu, HI
- $79,200 to $209,500 USD / year
Develop fault-injection, brownout, and recovery tests to validate service behavior.
Added 5 mins ago
Software Engineer, CDP - Stablecoin
Coinbase
Honolulu, HI
…growth, and ecosystem expansion at Coinbase. As a Software Engineer, you'll help deliver a suite of international stablecoins by evaluating and integrating external partner APIs, building…
Added 5 mins ago
O
Principal AI Agent / Software Engineer- Nashville
Oracle
Honolulu, HI
- $114,600 to $234,600 USD / year
The Principal AI Agent / Software Engineer is a Senior Staff-level, hands-on technical leadership role responsible for defining, building, and operating next-generation AI systems on Oracle…
Added 5 mins ago
Software Test Engineer
WCG Clinical
Honolulu, HI
The Software Test Engineer is a member of the Quality Engineering team, responsible for supporting the testing, validation and delivery of WCG namedproducts and systems.The role applies…
Added 5 mins ago
AT
Senior II Site Reliability Engineer
Akamai Technologies, Inc.
Honolulu, HI
- $146,400 to $263,600 USD / year
As a Senior II Site Reliability Engineer, you will be responsible for:
Added 8 mins ago
Regional Engineer - Bakken
NOV
Dickinson, ND
Recommend design changes and process improvements to enhance system reliability, efficiency, and service life.
Added 8 mins ago
Product Engineer - Tulsa
NOV
Tulsa, OK
This position works cross-functionally with manufacturing, quality, reliability, field service, supply chain and commercial teams to resolve technical issues, improve product reliability,…
Added 9 mins ago
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QA/Test Engineer
Jobot
Gaithersburg, MD
- $150,000 to $175,000 USD / year
…Alaska Automation Capability (AAC), part of the Leidos Flight Service Program. This initiative involves developing and validating cloud-native software systems that support aviation…
Added 11 mins ago
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Senior Software Engineer - Builder Platform
Temporal Technologies
Remote, United States
- $176,000 to $231,000 USD / year
Join our Builder Platform Team as a Senior Software Engineer. Our mission is to empower a company of builders by delivering a frictionless, standardized, and governed platform for agents,…
Added 11 mins ago
TT
Staff Software Engineer - Builder Platform
Temporal Technologies
Remote, United States
- $212,000 to $278,250 USD / year
Join our Builder Platform Team as a Staff Software Engineer. Our mission is to empower a company of builders by delivering a frictionless, standardized, and governed platform for agents,…
Added 11 mins ago
TT
Senior Staff Software Engineer - Builder Platform
Temporal Technologies
Remote, United States
- $260,000 to $341,250 USD / year
Join our Builder Platform Team as a Senior Staff Software Engineer. Our mission is to empower a company of builders by delivering a frictionless, standardized, and governed platform for…
Added 14 mins ago
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Sr Software Engineer - Cloud Automation & AI Systems
Oracle
Lincoln, NE
- $89,200 to $209,500 USD / year
Measure and optimize service performance, scalability, reliability, and operational effectiveness through data-driven improvements.
Added 14 mins ago
O
Senior Core Infrastructure Engineer- Nashville,TN
Oracle
Lincoln, NE
- $79,200 to $209,500 USD / year
Develop fault-injection, brownout, and recovery tests to validate service behavior.
Added 14 mins ago
Software Engineer, CDP - Stablecoin
Coinbase
Lincoln, NE
…growth, and ecosystem expansion at Coinbase. As a Software Engineer, you'll help deliver a suite of international stablecoins by evaluating and integrating external partner APIs, building…
Added 14 mins ago
2027 Summer Internship: Service Engineer
PACCAR
Denton, TX
…students currently enrolled in college. This opening is for a Service Engineer Intern to add to our Service Engineering team in Denton,…
Added 14 mins ago
Software Test Engineer
WCG Clinical
Lincoln, NE
The Software Test Engineer is a member of the Quality Engineering team, responsible for supporting the testing, validation and delivery of WCG namedproducts and systems.The role applies…
Added 14 mins ago
O
Principal AI Agent / Software Engineer- Nashville
Oracle
Lincoln, NE
- $114,600 to $234,600 USD / year
The Principal AI Agent / Software Engineer is a Senior Staff-level, hands-on technical leadership role responsible for defining, building, and operating next-generation AI systems on Oracle…
Added 14 mins ago
AT
Senior II Site Reliability Engineer
Akamai Technologies, Inc.
Lincoln, NE
- $146,400 to $263,600 USD / year
As a Senior II Site Reliability Engineer, you will be responsible for:
Added 16 mins ago
Senior Solution Architect - Platform Reliability & SRE
Zurich Insurance Company Ltd.
New York, NY
We're looking for a Senior Solution Architect who designs reliability in from day one, so every critical system is observable, recoverable, performant and built to scale. You'll combine…
Added 26 mins ago
IG
Cost Engineer
Insight Global
Costa Mesa, CA
- From $77 USD / hour
As a Product Support Engineer at Anduril, you will be an individual contributor within our rapidly growing Maritime team. You will own product support analysis and sustainment cost for a…
Added 32 mins ago
Support Engineer
Skild AI
San Mateo, CA
We are looking for a Support Engineer to develop the systems and processes that ensure quality, reliability, and performance across our robotics and autonomous platforms. This role is…
Added 34 mins ago
O
Principal Core Infrastructure Engineer
Oracle
Nashville, TN
- $114,600 to $234,600 USD / year
…retrieval, storage, and processing. Designs fault‑tolerant, in‑service‑upgradable systems using redundancy, replication, failover, and policies for partitions, applying load‑shedding,…
Added 39 mins ago
Senior Electrical Engineer- PCBA Designer
ASML US, LP. (US30)
San Diego, CA
…ensuring designs meet demanding EMC, signal integrity, safety, and reliability…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Austin, TX, United States
Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Design, develop, and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Build intuitive tools for Customer Service Associates (CSAs) to escalate critical issues, and develop complex integrations with Tier-1 Amazon systems and advanced science models to detect, triage, and resolve systemic defects.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of software development engineer or related occupational experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Experience programming with at least one software programming language Preferred qualifications
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 143,700.00 - 194,400.00 USD annually USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

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Skills

Software development
Customer service
Customer experience
Prioritization
C#
C++
Oracle Java
Perl
Computer science
Recruitment
Mental health

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