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Added 1 min ago
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Principal AI Agent / Software Engineer- Nashville
Oracle
Nashville, TN
- $114,600 to $234,600 USD / year
The Principal AI Agent / Software Engineer is a Senior Staff-level, hands-on technical leadership role responsible for defining, building, and operating next-generation AI systems on Oracle…
Added 3 mins ago
DevSecOps Principal Engineer (US)
TD Bank, N.A.
Mount Laurel, NJ
The DevSecOps Principal Engineer provides deep technical leadership, domain specialization and expertise, and sets direction in developing and implementing solutions to address emerging…
Added 6 mins ago
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Sr Software Engineer - Cloud Automation & AI Systems
Oracle
Honolulu, HI
- $89,200 to $209,500 USD / year
Software Engineer 3 – Cloud Automation & AI Systems
Added 6 mins ago
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Senior Core Infrastructure Engineer- Nashville,TN
Oracle
Honolulu, HI
- $79,200 to $209,500 USD / year
Added 6 mins ago
O
Principal AI Agent / Software Engineer- Nashville
Oracle
Honolulu, HI
- $114,600 to $234,600 USD / year
The Principal AI Agent / Software Engineer is a Senior Staff-level, hands-on technical leadership role responsible for defining, building, and operating next-generation AI systems on Oracle…
Added 15 mins ago
O
Sr Software Engineer - Cloud Automation & AI Systems
Oracle
Lincoln, NE
- $89,200 to $209,500 USD / year
Software Engineer 3 – Cloud Automation & AI Systems
Added 15 mins ago
O
Senior Core Infrastructure Engineer- Nashville,TN
Oracle
Lincoln, NE
- $79,200 to $209,500 USD / year
Added 15 mins ago
O
Principal AI Agent / Software Engineer- Nashville
Oracle
Lincoln, NE
- $114,600 to $234,600 USD / year
The Principal AI Agent / Software Engineer is a Senior Staff-level, hands-on technical leadership role responsible for defining, building, and operating next-generation AI systems on Oracle…
Added 19 mins ago
Senior Satellite Engineer
Sentar
Huntsville, AL · Point Mugu Nawc, CA
Sentar is seeking a Senior Satellite Engineer
Added 32 mins ago
Product Engineer - Manufacturing
Plexus
Buffalo Grove, IL · Buffalo Grove
About us: At Plexus, our vision is to help create the products that build a better world. Driven by a passion for excellence, we partner with leading Aerospace/Defense, Healthcare/Life…
Added 40 mins ago
Senior Electrical Engineer- PCBA Designer
ASML US, LP. (US30)
San Diego, CA
As Senior Electrical Engineer - PCBA Design Engineer, you’ll:
Added 41 mins ago
CO
Fire Marshal
City of Henderson
Henderson, NV
- $118,374.32 to $177,561.48 USD / year
Certified Fire Code Official or Certified Fire Marshal (Center for Public Safety Excellence (CPSE) Fire Marshal certification is also acceptable)
Added 49 mins ago
Software Development Engineer, AWS EC2 Nitro Team
Amazon Development Center U.S., Inc.
Santa Clara, CA
We are looking for an experienced software engineer to drive development for new EC2 Machine Learning platforms. In this role, the engineer will work with a broad group of technical teams…
Added 49 mins ago
Software Development Engineer, AWS EC2 Nitro Team
Amazon Development Center U.S., Inc.
Santa Clara, CA
We are looking for an experienced software engineer to drive development for new EC2 Machine Learning platforms. In this role, the engineer will work with a broad group of technical teams…
Added 49 mins ago
Software Development Engineer, AWS EC2 Nitro Team
Amazon Web Services, Inc.
Santa Clara, CA
We are looking for an experienced software engineer to drive development for new EC2 Machine Learning platforms. In this role, the engineer will work with a broad group of technical teams…
Added 49 mins ago
Software Development Engineer, AWS EC2 Nitro Team
Amazon.com Services LLC
Santa Clara, CA
We are looking for an experienced software engineer to drive development for new EC2 Machine Learning platforms. In this role, the engineer will work with a broad group of technical teams…
Added 51 mins ago
Sr. Control Systems Design Engineer
RED Group
Metairie, LA
RED Group is an Industrial Control Systems (ICS) technology development and integration firm specializing in Process Automation, IT/OT Consulting, and Industrial Cybersecurity. We stand out…
Added 51 mins ago
Industrial Control System (ICS) Automation Consultant
RED Group
Metairie, LA
RED Group is an Industrial Control Systems (ICS) technology development and integration firm specializing in Process Automation, IT/OT Consulting, and Industrial Cybersecurity. We stand out…
Added 52 mins ago
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Protection and Controls - Substations - Electrical Engineer - Remote (U.S.)
AECOM
Houston, TX
- $110,000 to $160,000 USD / year
AECOM has a position opening for a Protection and Controls Engineer to support our growing Energy Business Line’s Engineering Center of Excellence in our Grid Modernization programs,…
Added 52 mins ago
Quality Engineer
Northrop Grumman
Elkridge, MD · Elkridge
We have an immediate opportunity for a dynamic Quality Engineer to join our team in Elkridge, MD at our Troy Hill facility. This role supports one of our highest‑visibility manufacturing…
Added 1 hour ago
MT
PCS Engineer
Micron Technology
Manassas, VA · Manassas
- $74,000 to $145,000 USD / year
As a FDC (Fault Detection Control) Engineer at Micron Technology, Inc. in Manassas, VA you will support the manufacturing areas with development and implementation of FDC solutions to…
Added 1 hour ago
RAM Hardware Equipment Engineer
Micron Technology
Boise, ID · Boise
…efficient semiconductor manufacturing. We work closely with process and manufacturing partners across the fab network, leveraging advanced equipment, engineering expertise, and innovation…
Added 1 hour ago
Intern - YE-Electrical Failure Analysis Engineer
Micron Technology
Boise, ID · Boise
Micron is seeking a highly motivated Yield Enhancement Engineer Intern to join our semiconductor manufacturing organization. In this role, you will work alongside experienced engineers to…
Added 1 hour ago
Product Pathfinding Engineer- HIG-TPG
Micron Technology
Boise, ID · Boise
Micron Technology is searching for its next Product Pathfinding Engineer on the High Bandwidth Memory (HBM) technology team!
Added 1 hour ago
Network Engineer
TIME Systems
Jb Andrews, MD
Process Authorized Service Interruptions as directed by management.

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Austin, TX, United States
Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Design, develop, and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Build intuitive tools for Customer Service Associates (CSAs) to escalate critical issues, and develop complex integrations with Tier-1 Amazon systems and advanced science models to detect, triage, and resolve systemic defects.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of software development engineer or related occupational experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Experience programming with at least one software programming language Preferred qualifications
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 143,700.00 - 194,400.00 USD annually USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

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More about this job

Skills

Software development
Customer service
Customer experience
Prioritization
C#
C++
Oracle Java
Perl
Computer science
Recruitment
Mental health

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