Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
Instrumentation & Control Systems Engineer
Fortera Corporation
San Jose, CA
The Controls System Engineer will contribute to successful design and operation of control system hardware and software for all Fortera processes including mineral grinding, kiln…
Added 3 mins ago
Senior Data Analyst
Marsh
White Plains, NY · Hartford, CT · Alexandria, LA · Kingsport, TN · Maitland, FL · Cincinnati, OH · Tampa, FL · Mandan, ND · Missoula, MT · Louisville, KY · Florence, AL · Tallahassee, FL · Schaumburg, IL · Honolulu, HI · West Point, GA · Lake Oswego, OR · Columbus, GA · Kahului, HI · Thomaston, GA · Virginia Beach, VA · Appleton, WI · Los Angeles, CA · Jackson, MS · Hilo, HI · Dothan, AL · Kailua Kona, HI · Irvine, CA · Little Rock, AR · Newport, OR · Greensboro, NC · Atlanta, GA · Charleston, WV · Fort Myers, FL · Fayetteville, AR · Manchester, NH · Wilmington, NC · Chattanooga, TN · Lexington, SC · Dallas, TX · Ashburn, VA · Rochester, NY · Mobile, AL · Phoenix, AZ · Dearborn, MI · New York, NY · San Antonio, TX · Alpharetta, GA · Bozeman, MT · Austin, TX · Easley, SC · Troy, AL · Birmingham, AL · Hanover Park, IL · Mount Pleasant, SC · Butte, MT · Portland, ME · Statesville, NC · Salt Lake City, UT · Helena, MT · Charlotte, NC · Abilene, TX · Martinez, GA · Delafield, WI · San Ramon, CA · Denver, CO · Southborough, MA · Pittsburgh, PA · Nashville, TN · Bend, OR · Corvallis, OR · Lexington, KY · Knoxville, TN · Dakota Dunes, SD · Jupiter, FL · Chesterfield, MO · Syracuse, NY · Westlake, TX · McLean, VA · Philadelphia, PA · Rio Grande, NJ · West Palm Beach, FL · Kearney, NE · Dublin, OH · St. Louis, MO · Norwalk, CT · South Portland, ME · Colchester, VT · Grand Rapids, MI · Winston-Salem, NC · Waverly, IA · Richmond, VA · Houston, TX · Hoboken, NJ · Indianapolis, IN · West Des Moines, IA · Hattiesburg, MS · Miami, FL · San Francisco, CA · Carmel, IN · Westbrook, ME · Chagrin Falls, OH · Waukesha, WI · Orland Park, IL · Washington, DC · Chicago, IL · Bonita Springs, FL · La Vista, NE · Cary, NC · Fremont, NE · Columbia, SC · Hardinsburg, KY · Lincoln, NE · Greenville, SC · Van Nuys, CA · Minneapolis, MN · New Iberia, LA · Walla Walla, WA · Red Bank, NJ · Palm Beach Gardens, FL · Lafayette, LA · Shreveport, LA · Raleigh, NC · Spartanburg, SC · Fargo, ND · Towson, MD · Palm Beach, FL · Sacramento, CA · Golden Valley, MN · Princeton, NJ · Conshohocken, PA · Lubbock, TX · Polson, MT · Baton Rouge, LA · Melville, NY · Memphis, TN
As a Senior Data Analyst, you will design, build and governs AI-enabled analytics products on the enterprise lakehouse and semantic layer, turning governed data into models, metrics and…
Added 3 mins ago
Continuous Improvement Engineer
Illinois Tool Works
Roselle, IL
Design new parts to improve machine performance.
Added 13 mins ago
Software Engineer, Infrastructure Engineering
Reddit
Remote, United States
Cross-Functional Product Architecture: Partner closely with Product Management, Product Design, Data Science, and Client Engineers (iOS/Android/Web) to translate business and user needs…
Added 16 mins ago
AI
Senior Software Engineer – Developer Studio
Applied Intuition
Sunnyvale, CA
- $255,653 to $265,000 USD / year
- Responsible for end-to-end design, development, and maintenance of a large scale cloud hosted, full stack platform used for building and testing vehicle applications.
Added 16 mins ago
AI
Software Engineer (Sunnyvale, CA)
Applied Intuition
Sunnyvale, CA
- $152,797 to $222,200 USD / year
- Contribute across the full technology stack to design and implement new products, features, and tools that enhance customers' autonomy development workflows.
Added 16 mins ago
GenAI Lead / GCP AI Engineer Lead
Capgemini
New York, NY, NY
Google Cloud Professional Machine Learning Engineer
Added 17 mins ago
FPGA / ASIC Design Engineer
The MITRE Corporation
Bedford, MA
…(FPGA) and/or Application-Specific Integrated Circuit (ASIC) design to support advanced research and development projects of national significance. Qualified candidates will join a…
Added 17 mins ago
Human Factors Engineer (HFE)
The MITRE Corporation
San Antonio, TX
MITRE’s Human-Systems Integration (HSI) and User Experience (UX) department is seeking a Senior Human Factors Engineer (HFE) who is passionate about designing and developing user-centered…
Added 19 mins ago
Senior Software Engineer- AI & Data Platforms
First Electronic Bank
Salt Lake City, UT
…pipelines, trusted data models, and governed AI workflows, owning design, delivery, operational readiness, and results within Engineering…
Added 25 mins ago
Senior Software Engineer (Machine Learning) - Economy ML
Roblox
San Mateo, CA
The Economy ML team is building the machine learning backbone for Roblox’s virtual economy - from intelligent pricing and personalized storefronts to dynamic layout optimization and avatar…
Added 25 mins ago
Senior Machine Learning Engineer - Economy ML
Roblox
San Mateo, CA
As a Senior Machine Learning Engineer on the team, you will build models that power ranking, personalization, pricing, and optimization across Roblox’s economic surfaces, including…
Added 29 mins ago
HI
Senior Data Engineer
Hunter Industries Brand
Remote, United States
- $115,000 to $145,000 USD / year
Hunter Industries is seeking a Senior Data Engineer who designs, develops, and maintains enterprise data systems and pipelines that enable the organization to use data as a strategic asset.…
Added 31 mins ago
Data Engineer
IQ Sig
Alexandria, VA
Data Pipeline Architecture & Pipeline Development (ETL / ELT): The Engineer will architect, implement, test, and maintain robust, fault-tolerant data pipelines (batch and real-time…
Added 31 mins ago
Senior Data Analyst
Marsh Agency LLC
Remote, United States
As a Senior Data Analyst, you will design, build and governs AI-enabled analytics products on the enterprise lakehouse and semantic layer, turning governed data into models, metrics and…
Added 37 mins ago
Staff QA Engineer
DexCom Inc
San Diego, CA
You provide risk-based quality leadership for design transfer, commercialization, and significant product or process changes, influencing technical decisions and establishing robust…
Added 40 mins ago
BC
Senior AI Engineer - Finance
Bechtel Corporation
Washington, DC
- $140,800 to $203,700 USD / year
Bechtel is seeking a Senior AI Engineer – Finance to serve as a hands-on technical leader within the Finance Transformation and AI team, responsible for architecting, building, and scaling…
Added 40 mins ago
BC
AI Engineer - Finance
Bechtel Corporation
Washington, DC
- $106,900 to $178,500 USD / year
Design, build, and deploy production-grade AI, machine learning, and automation solutions that support Finance Transformation across FP&A, Treasury, Tax, and Controllers
Added 40 mins ago
AI Engineer - Finance
Bechtel Corporation
Glendale, AZ
Design, build, and deploy production-grade AI, machine learning, and automation solutions that support Finance Transformation across FP&A, Treasury, Tax, and Controllers
Added 49 mins ago
Quality Engineer
VERUS AEROSPACE FINANCE INC
Torrance, CA
The Quality Engineer is responsible to perform the job duties listed within including the application of engineering theory and principles to problems in manufacturing and production. The…
Added 49 mins ago
K
Senior Backend Software Engineer
Kforce
Brooklyn, NY
- $49 to $59 USD / hour
We're looking for an experienced Senior Backend Software Engineer to help build and improve a high-scale platform supporting machine learning applications in production. This is a hands-on…
Added 54 mins ago
Co-op - Full-Stack Life Sciences Engineer
LCA Lab. Corp. of America
Durham, NC
Labcorp is seeking a Full-Stack Life Sciences Software Engineer Co-op to join our Office of the Chief AI Officer (CAIO) Team located in Burlington, NC or Durham, NC with the flexibility of…
Added 57 mins ago
DevSecOp Engineer
MANTECH
Patrick AFB, FL
…backup/recover, and scheduled jobs, Power Automate, website design and layout, digital tools and architectures, Artificial Intelligence, Machine Learning, Data…
Added 1 hour ago
Mechanical Engineer
Actalent
Mcminnville, OR
Job Title: Mechanical EngineerJob DescriptionWe are seeking a hands-on Mechanical Engineer who thrives on tackling diverse challenges, from CAD design and documentation to prototype testing…
Added 1 hour ago
A
Controls Engineer
Actalent
Sherwood, OR
- $40 to $60 USD / hour
…time dedicated to PLC programming, automation integration, and machine startup, and about 30% devoted to electrical engineering tasks such as component selection and schematic development.…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Austin, TX, United States
Seattle, WA, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Design, develop, and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Build intuitive tools for Customer Service Associates (CSAs) to escalate critical issues, and develop complex integrations with Tier-1 Amazon systems and advanced science models to detect, triage, and resolve systemic defects.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of software development engineer or related occupational experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Experience programming with at least one software programming language Preferred qualifications
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 143,700.00 - 194,400.00 USD annually USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

Apply About employer

More about this job

Skills

Software development
Customer service
Customer experience
Prioritization
C#
C++
Oracle Java
Perl
Computer science
Recruitment
Mental health

Report this job