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Senior Databricks Engineer
Pacific Northwest National Laboratory
Bismarck, ND
- $133,100 USD / year
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Sr. Machine Learning Engineer (Remote)
CrowdStrike
Bismarck, ND
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Land Surveyor - Hyperscale Data Center
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Bismarck, ND
- $40 USD / hour
Interpret engineering drawings, site plans, utility plans, and specifications.
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Software Test Engineer
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Data Scientist 3
Pacific Northwest National Laboratory
Bismarck, ND
- $140,200 USD / year
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Partner with colleagues in Portfolio to modernize key editorial support systems
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Senior II Site Reliability Engineer
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Bismarck, ND
- $146,400 to $263,600 USD / year
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EDA Cloud & Developer Infrastructure Engineer
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San Francisco, CA
- $287,000 to $485,000 USD / year
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Data Center Critical Infrastructure Engineer
Oracle
Nashville, TN
- $102,300 to $209,500 USD / year
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Data Center Critical Infrastructure Engineer
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Added 2 mins ago
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Data Center Critical Infrastructure Engineer
Oracle
Nashville, TN
- $102,300 to $209,500 USD / year
Join a rapid-response engineering team focused on unblocking critical power and cooling issues that constrain AI data-center capacity delivery. This is an execution-oriented role for an…
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Principal AI Agent / Software Engineer- Nashville
Oracle
Nashville, TN
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Senior Application Software Engineer
Oracle
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Mount Laurel, NJ
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Staff Analytics Engineer, GTM
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San Francisco, CA
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Senior Enterprise Engineer - Salesforce Platform (EAA - STP)
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Sr Software Engineer - Cloud Automation & AI Systems
Oracle
Honolulu, HI
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Software Engineer 3 – Cloud Automation & AI Systems
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Imaging Service Engineer I - Minnesota
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Honolulu, HI
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Senior Core Infrastructure Engineer- Nashville,TN
Oracle
Honolulu, HI
- $79,200 to $209,500 USD / year
…efficiency, concurrency, latency, and throughput for production systems operating at cloud…
Added 6 mins ago
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Senior Databricks Engineer
Pacific Northwest National Laboratory
Honolulu, HI
- $133,100 USD / year
We are seeking an experienced Databricks Engineer to support the design, build, and operation of our enterprise data lakehouse that powers analytics and reporting across PNNL systems. This…
Added 6 mins ago
Sr. Machine Learning Engineer (Remote)
CrowdStrike
Honolulu, HI
CrowdStrike is looking for a Sr. Machine Learning Engineer to join our growing AIDR Engineering Team. You will provide engineering support and solutions to a data science group focused on…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Austin, TX, United States
Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Design, develop, and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Build intuitive tools for Customer Service Associates (CSAs) to escalate critical issues, and develop complex integrations with Tier-1 Amazon systems and advanced science models to detect, triage, and resolve systemic defects.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of software development engineer or related occupational experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Experience programming with at least one software programming language Preferred qualifications
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 143,700.00 - 194,400.00 USD annually USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

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More about this job

Skills

Software development
Customer service
Customer experience
Prioritization
C#
C++
Oracle Java
Perl
Computer science
Recruitment
Mental health

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