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RED Group
Metairie, LA
Assist with Internship Program execution, including onboarding and program coordination.
Added 2 mins ago
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2027 Electrical Design and Technology Internship - Baltimore MD
Northrop Grumman
Baltimore, MD · Baltimore
- $25.5 to $38 USD / hour
An internship at Northrop Grumman is unique. You will learn new skills, explore our enterprise, network with experts, connect with thought leaders, and finish with a resume that opens…
Added 3 mins ago
2027 Associate Structural Engineer / Structural Engineer - Huntsville AL
Northrop Grumman
Huntsville, AL · Huntsville
Analyzes, researches and develops structural engineering specifications involving metals, non-metallic or composite structural materials for product design, or operation of product to…
Added 3 mins ago
NG
Engineering Software and Analysis Intern
Northrop Grumman
Sunnyvale, CA · Sunnyvale
- $21.5 to $48 USD / hour
Northrop Grumman is seeking Engineering Software and Analysis Interns for an internship opportunity. This position will be located at our Mission Systems sector in Sunnyvale, CA.
Added 4 mins ago
2027 Associate Systems Engineer - San Diego CA
Northrop Grumman
San Diego, CA · San Diego
Be majoring in or having majored in a STEM (Science, Technology, Engineering, or Math) degree
Added 4 mins ago
(SkillBridge) Deployable Configuration Analyst - Level 2 / 3
Northrop Grumman
Edwards AFB, CA · Edwards AFB
The Northrop Grumman Military Internship Program (NG-MIP) is an approved SkillBridge Program under Dept. of Defense Instruction 1322.29 .The NG-MIP program is an opportunity for…
Added 4 mins ago
(SkillBridge) Deployable Configuration Analyst Level 2 / 3
Northrop Grumman
Edwards AFB, CA · Edwards AFB
The Northrop Grumman Military Internship Program (NG-MIP) is an approved SkillBridge Program under Dept. of Defense Instruction 1322.29 .The NG-MIP program is an opportunity for…
Added 4 mins ago
NG
2027 Engineering Intern (Software/Mission Assurance/Quality) - Chandler AZ
Northrop Grumman
Chandler, AZ · Chandler
- $18.5 to $41.5 USD / hour
Northrop Grumman is seeking Engineers for an internship opportunity in Software developer/programmer, Mission Assurance, Quality Engineering and/or metrology. This position will be located…
Added 9 mins ago
Integration & Test - Mechanical Engineering Intern [Winter 2027]
Figure
San Jose, CA
We are looking for a Mechanical Engineering Intern for Winter 2027 to support the design, build, and testing of prototype hardware across our integration and test teams. This internship is…
Added 10 mins ago
HD
IT Intern
Heroux Devtek
Livonia, MI
- $19 to $22 USD / hour
A paid internship at $19–$22 per hour, based on relevant skills and experience.
Added 10 mins ago
Intern- YE Physical Failure Analysis Engineer
Micron Technology
Boise, ID · Boise
…to help find the root cause, and present clear findings to engineering partners. Alongside your daily work in the lab, you will complete a focused improvement project during the 3-month…
Added 10 mins ago
New College Grad- Dry Etch Equipment Engineer
Micron Technology
Boise, ID · Boise
Academic, laboratory, internship, co-op, or project experience involving engineering equipment, troubleshooting, data analysis, manufacturing, or technical problem solving.
Added 10 mins ago
Intern - Process Integration, Advanced Packaging
Micron Technology
Boise, ID · Boise
…technologies. Based in Boise, Idaho, the team collaborates across engineering fields to define technology requirements, build program plans, and drive innovation in process…
Added 13 mins ago
Stress Engineer I
Airbus Americas, Inc.
Wichita, KS
Internship in the aerospace engineering field with airframe experience
Added 19 mins ago
Process Engineer 2 - Mechanical Assembly Team
Garmin International, Inc.
Olathe, KS
Bachelor's Degree in Mechanical Engineering or related field AND a minimum of 1 year of relevant work experience OR an equivalent combination of education and relevant experience
Added 21 mins ago
VM
2027 Summer Intern - Systems Engineer - Instrument Development
Ventana Medical Systems, Inc.
United States
- $25 to $46 USD / hour
This internship offers the opportunity to gain hands-on experience in engineering projects, applying classroom knowledge in real-world scenarios.
Added 25 mins ago
A
Environmental Engineer Intern
Arcadis
Irvine
- $26.96 to $33.7 USD / hour
Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.
Added 30 mins ago
BS
Urology Field Sales Internship Summer 2027
Boston Scientific
Marlboro
- $26 USD / hour
The purpose of the Medical Device Sales Internship is to introduce students to our exciting and fast-paced Urology Commercial Organization. The goal of the internship is designed to give…
Added 30 mins ago
PW1100G-JM Program Fleet Intern (Summer 2027)
RTX
United States
…Information Technology or closely related Science, Technology, Engineering or Mathematics (STEM) major and actively enrolled through completion of the…
Added 30 mins ago
Systems Engineering Intern, BMC2 (Onsite)
RTX
United States
Must be pursuing Bachelor’s or Advanced degree in Mechanical or Aerospace Engineering and actively enrolled through the completion of the internship/co-op session.
Added 32 mins ago
Software Development Engineer, Promotions Calculations Lifecycle (PCL)
Amazon.com Services LLC
Seattle, WA
…customer-facing and measured in real money. This is a hands-on engineering role for a builder who enjoys deep technical ownership, solving ambiguous problems with team members, and raising…
Added 36 mins ago
2027 Associate Systems Engineer - San Diego CA
CORP-Corporate Office
United States
Be majoring in or having majored in a STEM (Science, Technology, Engineering, or Math) degree
Added 36 mins ago
2026 Associate Engineer Aeronautical / Engineer Aeronautical (Secret Required) - Palmdale
CORP-Corporate Office
United States
The qualified candidate will become part of Northrop Grumman’s Vehicle Engineering group. In Vehicle Engineering, we develop manned and unmanned aircraft platforms for all programs in the…
Added 39 mins ago
Structural Engineering Intern - Summer 2027
STV Incorporated
Austin, TX
STV is seeking an enthusiastic and motivated Structural Engineering Intern to join our team. This internship offers an opportunity for undergraduate and graduate-level candidates to work…
Added 45 mins ago
Sr. Software Engineer (Starlink Enterprise)
SpaceX
Palo Alto, CA
Bachelor's degree in computer science, engineering, or a STEM discipline and 5+ years of experience building full-stack software; OR 7+ years of professional experience building full-stack…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Austin, TX, United States
Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Design, develop, and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Build intuitive tools for Customer Service Associates (CSAs) to escalate critical issues, and develop complex integrations with Tier-1 Amazon systems and advanced science models to detect, triage, and resolve systemic defects.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of software development engineer or related occupational experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Experience programming with at least one software programming language Preferred qualifications
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 143,700.00 - 194,400.00 USD annually USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

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Skills

Software development
Customer service
Customer experience
Prioritization
C#
C++
Oracle Java
Perl
Computer science
Recruitment
Mental health

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