Jobs in the United States

25+ jobs

Save this search

Added just now
Distinguished Hardware Engineer
Cisco Systems, Inc.
San Jose, CA
Experience with technical leadership at the Fellow, Distinguished Engineer, or Chief Architect level, with multi-generation tapeout successes on cutting-edge process nodes (sub-5nm, 3nm,…
Added just now
Software Engineering Manager, Cloud DNS Authoritative Name Serving
Google
New York, NY
In most instances, this position requires in-person interviews as part of the hiring process.
Added just now
AU
Public Information Specialist
AtkinsRealis USA Inc.
United States
- $74,000 to $85,000 USD / year
…committed to leading our clients across our various end markets to engineer a better future for our planet and its…
Added 2 mins ago
Instrumentation & Control Systems Engineer
Fortera Corporation
San Jose, CA
This is a hands-on role requiring a driven engineer who would be versatile enough to bridge the gaps between R&D, internal core process design, and outside engineering firms or equipment…
Added 3 mins ago
Cybersecurity Staff Engineer | AI Security
The Home Depot
Remote, United States
This engineer owns runtime protection for The Home Depot's agentic and AI traffic: the AI gateway, Prisma AIRS AI Runtime Security, Google Model Armor and the Koi integration.
Added 3 mins ago
HPC Engineer
GD Information Technology, Inc.
United States
We are seeking an HPC Engineer to join a Scientific Technologies team supporting high-performance computing (HPC) and scientific research at NIAID. This role focuses on the administration,…
Added 3 mins ago
Windows Systems Administrator - TS/SCI with Polygraph
GD Information Technology, Inc.
United States
Engineer systems administration-related solutions for various project and operational needs
Added 3 mins ago
Senior IT Systems Engineer I
Rocket Lab Corporation
Long Beach, CA
Based onsite at Rocket Lab's global headquarters in Long Beach, CA, the Senior IT Systems Engineer will join a fast-paced, team-oriented manufacturing environment. This role will be…
Added 3 mins ago
Industrial & Systems Engineer, Continuous Improvement II
Mclane
See GeoCities, TX · Salt Lake City, UT · Cincinnati, OH · San Antonio, TX · Rancho Cucamonga, CA · Phoenix, AZ
…digital supply chain organization. As an Industrial & Systems Engineer (ISE) II, you’ll partner with site leadership to optimize labor, systems, and processes - delivering measurable…
Added 3 mins ago
Senior Data Analyst
Marsh
White Plains, NY · Hartford, CT · Alexandria, LA · Kingsport, TN · Maitland, FL · Cincinnati, OH · Tampa, FL · Mandan, ND · Missoula, MT · Louisville, KY · Florence, AL · Tallahassee, FL · Schaumburg, IL · Honolulu, HI · West Point, GA · Lake Oswego, OR · Columbus, GA · Kahului, HI · Thomaston, GA · Virginia Beach, VA · Appleton, WI · Los Angeles, CA · Jackson, MS · Hilo, HI · Dothan, AL · Kailua Kona, HI · Irvine, CA · Little Rock, AR · Newport, OR · Greensboro, NC · Atlanta, GA · Charleston, WV · Fort Myers, FL · Fayetteville, AR · Manchester, NH · Wilmington, NC · Chattanooga, TN · Lexington, SC · Dallas, TX · Ashburn, VA · Rochester, NY · Mobile, AL · Phoenix, AZ · Dearborn, MI · New York, NY · San Antonio, TX · Alpharetta, GA · Bozeman, MT · Austin, TX · Easley, SC · Troy, AL · Birmingham, AL · Hanover Park, IL · Mount Pleasant, SC · Butte, MT · Portland, ME · Statesville, NC · Salt Lake City, UT · Helena, MT · Charlotte, NC · Abilene, TX · Martinez, GA · Delafield, WI · San Ramon, CA · Denver, CO · Southborough, MA · Pittsburgh, PA · Nashville, TN · Bend, OR · Corvallis, OR · Lexington, KY · Knoxville, TN · Dakota Dunes, SD · Jupiter, FL · Chesterfield, MO · Syracuse, NY · Westlake, TX · McLean, VA · Philadelphia, PA · Rio Grande, NJ · West Palm Beach, FL · Kearney, NE · Dublin, OH · St. Louis, MO · Norwalk, CT · South Portland, ME · Colchester, VT · Grand Rapids, MI · Winston-Salem, NC · Waverly, IA · Richmond, VA · Houston, TX · Hoboken, NJ · Indianapolis, IN · West Des Moines, IA · Hattiesburg, MS · Miami, FL · San Francisco, CA · Carmel, IN · Westbrook, ME · Chagrin Falls, OH · Waukesha, WI · Orland Park, IL · Washington, DC · Chicago, IL · Bonita Springs, FL · La Vista, NE · Cary, NC · Fremont, NE · Columbia, SC · Hardinsburg, KY · Lincoln, NE · Greenville, SC · Van Nuys, CA · Minneapolis, MN · New Iberia, LA · Walla Walla, WA · Red Bank, NJ · Palm Beach Gardens, FL · Lafayette, LA · Shreveport, LA · Raleigh, NC · Spartanburg, SC · Fargo, ND · Towson, MD · Palm Beach, FL · Sacramento, CA · Golden Valley, MN · Princeton, NJ · Conshohocken, PA · Lubbock, TX · Polson, MT · Baton Rouge, LA · Melville, NY · Memphis, TN
…what makes us different and how you can thrive as a Platform Engineer at…
Added 4 mins ago
Sterile Engineer, Specialist (On-site)
Merck Sharp & Dohme LLC
NJ
This Engineer position will provide on-site engineering support of the Rahway, NJ FLEx (Formulation, Laboratory & Experimentation) center, for sterile operations within Our Company's…
Added 4 mins ago
Building Automation System Engineer
Merck Sharp & Dohme LLC
NJ
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during…
Added 4 mins ago
R&D Engineer I
Illinois Tool Works
Mechanic Falls, ME
The R&D Laboratory Engineer I is responsible for conducting laboratory testing and supporting research and development efforts through data collection, analysis, documentation, and…
Added 4 mins ago
Continuous Improvement Engineer
Illinois Tool Works
Roselle, IL
Develop, test, and implement process adjustments and/or new manufacturing techniques to reduce manufacturing costs and waste, and to improve safety, product quality, manufacturing…
Added 5 mins ago
Engineer I - Customer and System Projects
Puget Sound Energy
Olympia, WA · Bellingham, WA · Bremerton, WA · Bellevue, WA · Kent, WA
PSE's Customer & System Projects team is looking for qualified candidates to fill an open Engineer I - Customer and System Projects position!
Added 5 mins ago
Engineer In Training - Customer and System Projects
Puget Sound Energy
Bellevue, WA · Olympia, WA · Bellingham, WA · Bremerton, WA · Kent, WA
PSE's Customer & System Projects team is looking for qualified candidates to fill an open Engineer In Training - Customer and System Projects position!
Added 5 mins ago
Software Engineer - Clinical Software
Caris MPI, Inc.
Irving, TX
The Software Engineer, Clinical Software Products contributes engineering work across Caris's clinical application portfolio: product delivery, reliability, and incremental modernization of…
Added 5 mins ago
Senior IAM & Information Security Engineer
Caris MPI, Inc.
Irving, TX
We are seeking a Senior IAM & Information Security Engineer with deep, hands-on experience to lead the design, implementation, and management of enterprise-level Identity and Access…
Added 6 mins ago
Process Engineer, Wafer Preparation & Assembly (Starlink/Akoustis)
SpaceX
Bastrop, TX
We are looking for a hands-on Process Engineer to develop, optimize, qualify, and implement the full wafer-to-die preparation flow: wafer thinning and backside processing, dicing, die…
Added 6 mins ago
Process Engineer, Gold-To-Gold Interconnect & Flip Chip Assembly (Starlink/Akoustis)
SpaceX
Bastrop, TX
PROCESS ENGINEER, GOLD-TO-GOLD INTERCONNECT & FLIP-CHIP ASSEMBLY (STARLINK/AKOUSTIS)
Added 7 mins ago
Data Warehouse Architect
Hebrew SeniorLife, Inc.
Roslindale, MA
The Data Warehouse Architect and Technology Innovation Engineer is responsible for identifying customer and organizational data needs, managing and implementing data procedures and…
Added 7 mins ago
ZG
Staff Product Operations Engineer
ZT Group Intl, Inc. dba ZT Systems
Secaucus, NJ
- $93,000 to $136,400 USD / year
…global manufacturing organization. As Staff Product Operations Engineer, you will bring a blend of deep manufacturing expertise, knowledge of the product design lifecycle, and strong…
Added 8 mins ago
Control Systems Engineer (Instrumentation & Controls)
HDR
Folsom, CA · Walnut Creek, CA
…environment. This isn’t just a job, it’s a chance to lead innovation, engineer impact, and build a legacy of…
Added 8 mins ago
SO
Equipment Operator
State of North Dakota
Bowman, ND
- $4,157 to $4,937 USD / month
…MOS codes include Truck Driver (88M), Horizontal Construction Engineer (12N), and Pavements & Construction…
Added 8 mins ago
SO
Equipment Operator
State of North Dakota
New England, ND
- $4,937 USD / month
…MOS codes include Truck Driver (88M), Horizontal Construction Engineer (12N), and Pavements & Construction…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Austin, TX, United States
Seattle, WA, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Design, develop, and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Build intuitive tools for Customer Service Associates (CSAs) to escalate critical issues, and develop complex integrations with Tier-1 Amazon systems and advanced science models to detect, triage, and resolve systemic defects.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of software development engineer or related occupational experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Experience programming with at least one software programming language Preferred qualifications
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 143,700.00 - 194,400.00 USD annually USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

Apply About employer

More about this job

Skills

Software development
Customer service
Customer experience
Prioritization
C#
C++
Oracle Java
Perl
Computer science
Recruitment
Mental health

Report this job