Jobs in the United States

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Added 2 mins ago
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Construction Resident Engineer (PE II) - Colorado Springs and Pueblo
State of Colorado
Colorado Springs, CO · Pueblo, CO
- $119,184 to $122,940 USD / year
Both positions provide technical expertise, leadership, and oversight for the design and construction of transportation projects throughout Pueblo, Huerfano, Las Animas, Crowley, Otero,…
Added 19 mins ago
Manufacturing Engineer
Daifuku Intralogistics America
Hobart, IN
A Manufacturing Engineer is responsible for designing, implementing and reviewing the procedures and equipment involved in the manufacturing process.
Added 21 mins ago
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HVAC Sales Engineer
Carrier
Canton, MA
- $64,500 to $129,500 USD / year
We are seeking an established HVAC Sales Engineer . You will market and sell Carrier Applied and Industrial HVAC products and solutions to current and potential customers within your region.
Added 22 mins ago
Principal Engineer, System Planning (Hybrid Schedule)
Eversource Energy
Westwood, MA
…Eversource Transmission System Planning team as a Principal Engineer. This critical role provides technical leadership, conducts complex system planning studies, elicits ideas for the…
Added 22 mins ago
Associate, Integration & Test Engineering
L3Harris
Wilmington, MA
L3Harris Space Superiority group has an opening for an Associate, Integration & Test Engineer to join our team of qualified, diverse individuals. This position will be in Wilmington, MA.…
Added 22 mins ago
Software Engineer Co-op (January 2027)
RTX Corporation
marlborough, MA
…software development lifecycle. Our 4000+ software engineers design, develop, and build innovative solutions for our customers. Join our fast-paced agile teams on the leading edge of…
Added 22 mins ago
Software Engineer (Secret) (4611)
SMX
Boston, MA
SMX is seeking Software Engineers (Junior/Mid/Senior/SME) supporting the design and implementation of secure, scalable multi-cloud infrastructure, applications, and services in support of…
Added 22 mins ago
Cloud Systems Engineer (Secret) (4496)
SMX
Boston, MA
SMX is seeking Cloud Systems Engineers (Junior/Mid/Senior/SME) supporting the design and implementation of secure, scalable multi-cloud infrastructure, applications, and services in support…
Added 22 mins ago
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Engineering Intern Summer 2027 - Candidates Attending 2026 SHPE National Convention
Medtronic
Boston, MA · Newton, MA
- $26.5 to $45.25 USD / hour
Added 22 mins ago
R&D Systems Engineer
J&J Family of Companies
Boston, MA
We are searching for System Engineer to be based out of Boston, Massachusetts, USA with in office expectations of a minimum of 3 days per week.
Added 22 mins ago
Composites Engineer
CPI Industries
Hudson, MA
The Composites Engineer will provide engineering support for the design, test, and manufacture of radomes, antenna reflectors, and other related composite products for aircraft, ship,…
Added 35 mins ago
EU
Scientific Software Engineer
Experis USA
Spring, TX
- $80 to $95 USD / hour
Our client, in the oil and gas industry, is looking for a Scientific Software Engineer to join their team in Spring, TX!
Added 40 mins ago
ENGR TECH III (MATERIALS)
Department of Transportation
United States
…indicated by the title of the class of position; to assist a civil engineer or engineering technician of a higher rank in the supervision of a subordinate staff of engineering technicians…
Added 40 mins ago
ENGR TECH III (MATERIALS)
Department of Transportation
United States
…indicated by the title of the class of position; to assist a civil engineer or engineering technician of a higher rank in the supervision of a subordinate staff of engineering technicians…
Added 43 mins ago
Manufacturing Engineer
Daifuku
Hobart, IN
A Manufacturing Engineer is responsible for designing, implementing and reviewing the procedures and equipment involved in the manufacturing process.
Added 50 mins ago
Financial Services - Technology Consulting - Product Designer - Senior - Washington, DC
EY
McLean, VA · Washington, DC
The Product and Experience Design (PxD) Team, part of the Platforms competency within FSO Technology Consulting, works collaboratively with clients to transform their businesses through…
Added 54 mins ago
Internship - Mechanical Engineer
ASML US, LP. (US30)
Wilton, CT
…producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading…
Added 54 mins ago
Co-op - Test and Measurement Facility Engineer (Internship)
ASML US, LP. (US30)
Wilton, CT
…producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading…
Added 1 hour ago
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Senior IT Project Engineer
Jobgether
Remote, United States
- $105,000 to $115,000 USD / year
…professional services organizations. As a Senior IT Project Engineer, you will design, implement, and optimize complex technology solutions across networking, cloud platforms,…
Added 1 hour ago
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ICT Engineer III
Jobgether
Remote, United States
- $104,738 to $130,502.05 USD / year
Perform quality assurance and quality control (QA/QC) peer reviews for projects where you are not the lead design engineer.
Added 1 hour ago
J
Big Data Architect IT Consultant Master
Jobgether
Remote, United States
- $75 to $80 USD / hour
We are seeking a senior Big Data Architect to support the design, development, implementation, and maintenance of an enterprise-wide data platform as part of a major data modernization…
Added 1 hour ago
TRANSPORTATION ENGINEERING SPECIALIST - 11032026-82298
State of Tennessee
TN
These positions are in the Traffic Design Division - ITS - Safety & Work Zone Projects - Traffic Services Sections.
Added 1 hour ago
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Senior Full Stack Engineer
True Talent Solutions Partners
Boston, MA
- $185,000 to $210,000 USD / year
…chronic conditions manage care logistics. You will be a hands-on engineer and product partner, helping shape the roadmap and deliver secure, user-facing…
Added 1 hour ago
Mechanical Engineer, Satellites (Starlink)
SpaceX
Redmond, WA
As a mechanical design engineer within the satellite vehicle engineering organization you will get to solve complex structural, thermal, and electromechanical problems on the various space…
Added 1 hour ago
Forward Deployment (FD) Agentic Solutions Consultant - Sales
Patra Corporation
UNAVAILABLE
…translate a messy manual process into a clear agent-plus-expert design, and is happiest putting a working prototype in front of a client and collaborating with sales team to gain client…

Amazon.com Services LLC

Software Development Engineer, Amazon Customer Service

Austin, TX, United States
Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO

We didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. CXI engineers solve complex problems and build scalable, robust solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues and identify critical customer experience improvement opportunities. This role will leverage latest technologies and Agentic AI solutions to autonomously eliminate defects at scale to improve customer experience.

Key job responsibilities

Design, develop, and own scalable solutions that empower Amazon to deliver a defect-free experience for customers.
Build intuitive tools for Customer Service Associates (CSAs) to escalate critical issues, and develop complex integrations with Tier-1 Amazon systems and advanced science models to detect, triage, and resolve systemic defects.
Tackle complex technical challenges, create innovative solutions with direct impact on customer trust, and work on systems critical to Amazon's operational excellence.

About the team ARCADE (Automated Root Causing, Attribution and Defect Elimination) is the Defect Elimination system within CXI Tech, manifesting Amazon's commitment to preventing customers from receiving defective products that degrade their experience. ARCADE leverages AI to transform how we detect repeat negative customer experiences and eliminate the underlying upstream defects at scale. The CXI Tech team re-imagines how we leverage customer interactions and feedback - through modular capabilities spanning Detection, Triage, Root Cause, Attribution, and Resolution - to enable more reliable and faster defect elimination that drives customer experience improvements throughout the consumer business. The system combines associate-driven signals (empowering front-line CSAs to flag product problems) with statistical and machine learning-based automated detection, intelligent prioritization, and increasingly autonomous investigation through our agentic ecosystem. ARCADE serves multiple tenants including Andon Cords (high-severity defects) and customer service quality, providing a unified, scalable approach to defect elimination across Amazon.

Basic qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of software development engineer or related occupational experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Experience programming with at least one software programming language Preferred qualifications
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 143,700.00 - 194,400.00 USD annually USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

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More about this job

Skills

Software development
Customer service
Customer experience
Prioritization
C#
C++
Oracle Java
Perl
Computer science
Recruitment
Mental health

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